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Running with Scissors:Techniques for Managing Conflicting Expectations Monica Semeniuk, PMP, M.Eng. (PM) 21 November 2010
Agenda ,[object Object]
Objectives for Today
Background Thoughts
3 Real-Life Scenarios
Recommendations
ConclusionRunning with Scissors:  Techniques for  Managing Conflicting Expectations
In the Beginning… Running with Scissors:  Techniques for  Managing Conflicting Expectations
Introduction ,[object Object]
Causes of Conflicts
Techniques for Managing Expectations
Using Communication to Manage ConflictsRunning with Scissors:  Techniques for  Managing Conflicting Expectations
Objectives Running with Scissors:  Techniques for  Managing Conflicting Expectations ,[object Object]
 Look Beyond the Surface
 Recognize the Complexities of Human Behaviour,[object Object]
Interpersonal skills
Sources of ConflictsRunning with Scissors:  Techniques for  Managing Conflicting Expectations
Stakeholders ,[object Object]
Different Interests and Perspectives
Conflicting Expectations
Resolving Conflicts Increases Chance of SuccessRunning with Scissors:  Techniques for  Managing Conflicting Expectations
Interpersonal Skills ,[object Object]
Overcoming Resistance to Change
Building Trust
Culturally RelevantRunning with Scissors:  Techniques for  Managing Conflicting Expectations
Sources of Conflict 1975 ,[object Object]

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Monica semeniuk - Running with scissors

Editor's Notes

  1. Nameste!I would like to thank the organizers of the conference for inviting me here, and to all of you for offering your time and attention, today.
  2. Early in our careers, project managers are taught the importance of budgets, schedules, and scope documentation.Having a communication plan often meant simply knowing when to hold status meetings and distribute reports.Now, while I agree that these are all important,I would like to suggest that we need to go beyond the tangible aspects of projects.Furthermore, we cannot always accept what we are offered, at face value.If my translation from Hindi is correct, I'd say that “the elephant's teeth that we see are not the same ones as they use to chew.”In other words: “What you see is not necessarily the truth.”Now, let’s look at some thoughts from other people on this topic.