UX design of 2 Apps, co-entwined, Connecting technicians & customers

1. CONNECTING TECHNICIANS & CUSTOMERS

2. A/C technician work is concentrated on the hot summer days
then they work 06:00 - 23:00 daily and can’t get to all the work
when the heat is off so are the A/C technician
there isn’t enough work for all the technicians
at winter some even end up working as assistants for other technicians
because advertising is too expensive and only the big ones can afford it
SEASONAL
mance Indicators
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A/C Technicians case study

3. A/C technicians have to recognize one out of hundreds of possible faults
of which about 4 are most common
each A/C manufacturer gives different problem codes names
making code recognition near impossible if not referred to specific A/C fault code list
some A/Cs demand super-human abilities for fault recognition like
counting simultaneously 3 flickering LED lights
TECHNICAL
mance Indicators
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A/C Technicians case study

4. A/C technicians need to organize their work day’s schedule intelligently
taking into consideration long - short repairs and these are unexpected
they are required to navigate to their customers and build a smart daily route
in order to avoid traffic and get to more faults per day
MANGABLE
mance Indicators
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A/C Technicians case study

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Product Tree
PROFESSION
AL
TIME SAVING
COMMUNITY
FRIENDLY
CALMING
SIMPLE

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Product Map
PROFESSION
AL
TIME SAVING
COMMUNITY
FRIENDLY
CALMING
SIMPLE

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Persona
ABOUT Married + 3
Age 39
A/C Technician
Experience 19
High level two mobile devices
“The most important thing is finding
customers easily and quickly”
ALON YURFEST
INTERNET & APP CONTROL
only the big a/c fixing companies can afford advertising so there’
s less chance for the single technician
on summer time there’s too much work
at winter there isn’t enough
There is no uniform diagnostic tool for all A/Cs
only provider workers get permission to use the A/C apps
sometimes a fault seems quick but eventually
take a long time to fix pushing all other appointments
PAIN POINTS

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TECHNICIANS in the field with CUSTOMERSCONNECTING
SOLVING PROBLEMS
MANAGING
Advanced Recognition tools for the TECHNICIAN
arranging the work of the TECHNICIAN
Minimum Viable Product

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Design Principles
PROFESSIONAL
COMMUNITY
FRIENDLY
CALMING
SIMPLE
Technician App Customer App
TIME SAVING

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UX DESIGN
Customer AppTechnician App

11. Thanks for listening
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proudly made by Orr Yaari for Netcraft Academy