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Analyzing stakeholder interaction using 'unlock'

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Presentation by Erik Van Horenbeeck and Tom Pauwaert at Open Belgium 2017.

Published in: Data & Analytics
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Analyzing stakeholder interaction using 'unlock'

  1. 1. ANALYZING STAKEHOLDER INTERACTION USING ‘UNLOCK’
  2. 2. Unlock aggregates retrieval, search and discovery • RETRIEVAL gathering available information from a data store: “get the address of employee Marc Smith” • SEARCH replying to someone having domain knowledge: “compare this fund’s volatility relative to the benchmark using beta” • DISCOVERY exploring unknown data: “what are the concerns of the citizens in the building project at the Slachthuislaan?”
  3. 3. Word Count government 4 today 7 local 12 Katie 3 Nicholson 2 wrinkly 1 … Bag-of-words Text graph
  4. 4. PreprocessingUnstructured Data Input Core Engine Social Media Press Open Data Sources Other Input Language Recognition OCR Meta Data Extraction Internal & External Reports Tokenizing
  5. 5. Doc 2 A Doc 1 A Doc 3 Let’s visualize this… Doc 3 Doc 2 Doc 1 A B A BA C DA C D A B
  6. 6. Managing an urban development project
  7. 7. Stakeholders in the project • Regulatory authorities: Europe, state, region, province, municipality • Private owners of the site • Architects and master planners • Property developers • Experts on mobility, public utilities, environment, financing • Neighborhood committees • General press
  8. 8. Ir.-arch. Nancy Meijsmans Project Manager at AG Vespa for the Slachthuislaan development area A project manager needs to marshal the different interests and concerns of many stakeholders. This requires analysing large amounts of text.
  9. 9. 3% 5% 13% 2% 5% 23% 8% 4% 4% 5% 13% 3% 2% 10% Sources Advisory Reports Apache Council Decisions DM DS Masterplan GVA HLN NB Other Press Legal Social Media Wikipedia Open Data
  10. 10. “What are the concerns of the citizens in the building project at the Slachthuislaan?” “Wat zijn de bezorgdheden van de burgers bij het bouwproject aan de Slachthuislaan?”
  11. 11. Documents GVA – 11 APRIL 2016 Is our feedback even being used? “We are pulling the emergency brake because our input does not seem to matter a lot” “We are especially worried about qualitative, green, public space and affordable housing, but also about parking space and mobility” GVA – 11 FEBRUARI 2017 It’s good to have a fresh breeze in this neighbourhood “I inquired around the neighbourhood and believe very strongly in the project” Topics Mobility Youth & Culture Selection design agency Civic concerns Other advisory boards City Architect
  12. 12. Mobility Youth & Culture Selection design agency Civic concerns Other advisory boards City Architect
  13. 13. Civic concerns Water management Optima & Land Invest; secret deal Traffic infrastructure; safe street crossing Parking spaces; number of residents Kids; green areas; playgrounds Emissions; air pollution Noise pollution Joris Giebens requests external audit
  14. 14. Mobility Youth & Culture Selection design agency Civic concerns Other advisory boards City Architect
  15. 15. Mobility GVA – 11 APRIL 2016 “… while the plan prescribes a 70 km zone. It is inconceivable that the maximum speed on this already dangerous road is being further increased.” Press Planning Council Decisions BUT
  16. 16. More is possible… Negative Positive Capturing the sentiment (mood) of the messages Reconstruction of debates in parliament 0 2 4 6 8 10 12 14 16 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 ReadershipImpact Apache DM DS GVA HLN NB Other Timeline
  17. 17. • The semantic relations allow for easy navigation between documents and document sets based on your information need. • Discovering relevant information from data sets without any prior knowledge of its contents. • Fluid views on your knowledge by zooming out and drilling down. Short recap:

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