Social platforms such as Facebook, Twitter, and others provide an additional layer for customer engagement. A recent Social Engagement Index showed 15% of companies say 25%+ of customer service inquiries are initiated over social channels.

2. What is Customer
Engagement?

Customer engagement (CE) is the
engagement of customers with one
another, with a company or a brand. The
initiative for engagement can be either
consumer- or company-led and the medium
of engagement can be on or offline.

3. What are Social networking
sites?

Social networking sites are any Web site
that enables users to create public profiles
within that Web site and form relationships
with other users of the same Web site who
access their profile. Social networking sites
can be used to describe community-based
Web sites, online discussions forums, chat-
rooms and other social spaces online.

4. Social Media For Customer
Engagement

Social platforms such as Facebook, Twitter,
and others provide an additional layer for
customer engagement. A recent Social
Engagement Index showed 15% of
companies say 25%+ of customer service
inquiries are initiated over social channels.
As these platforms continue to evolve and
drive consumer conversation, keeping up
can be a daunting task. On Live
Communications consolidates all contact

5. Top most social networking
sites

6. Facebook
 Facebook is a
social networking
website that makes
it easy for you to
connect and share
with your family and
friends online.
Originally designed
for college students,
Facebook was

7. Twitter

Twitter is an
information network
made up of 140-
character
messages called
Tweets. It's an easy
way to discover the
latest news related
to subjects you care
about. Twitter

8. Pinterest
 Pinterest is a free
website that
requires registration
to use. Users can
upload, save, sort,
and manage
images known as
pins and other
media content (e.g.,
videos and images)

9. Advantages

Facilitates open communication.

Allow people to discuss their ideas and ask
questions.

Provides an opportunity to widen business
contacts.

Target a wide audience.

Improve business reputation.

Expends business research.

10. Thanks to everyone for
watching this.!!!
http://onlivecommunications.com/