2. It is important to express what we think and how we feel. And to
properly do this we communicate and listen carefully to what is
being said.
And paraphrasing will help to correct misunderstood phrases.
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knowledge in paraphrasing.
3. Dealing with angry costumers may be a little difficult but if you
choose to paraphrase their sentences, will help to calm them
down and be able to communicate to you politely. And these are
some more reasons why paraphrasing is important in costumer
service.
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4. CREATES TRUST
It is always important to establish trust within the first few
minutes of the talking time the costumer service representative
and caller. Paraphrasing helps in building trust. It ensures that
the representative is able to understand what the caller wants.
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5. BUILDS CONFIDENCE
Paraphrasing helps in building costumer-representative bond.
This is a crucial part in accepting calls. You would want your
client to have confidence in you that you know what you are
going to do with the problem. That way, they are imperturbable.
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6. QUICK RESOLUTION
Paraphrasing can help resolve costumer problems quickly. And
when problems are resolved fast, you leave the costumers
happy. Thus feedback performance will be good. It is the ripple
effect of having a correct paraphrasing of your callers
information.
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7. LOWERS RESOLUTION TIME
A speedy resolution time depends on the most important step,
paraphrasing.
When you paraphrase you are able to converse, and having to
understand your client needs fully. By then you are able to
resolve the delinquent abruptly. And leaves your caller satisfied.
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online.
8. GOOD COMMUNICATION
Paraphrasing is another way of conveying your messages
correctly. It creates the notion that you are actively listening to
your caller. And it will allow good flow of the conversation.
There are examples of paraphrasing online that you can check
on, so will have a better understanding of how to do it correctly.
9. PROMOTES GOODWILL
Costumers are assured that they are attended to when we
paraphrase their sentences. It gives them the feeling that we
care for their complicated situation.
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10. PROMOTES COOPERATION
Because the costumers feel that they are being attended
promptly, they cooperate to whatever task you tell them in
regards with their problem. Paraphrasing leads to client
compliance.
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11. POSITIVE FEEDBACK
The domino effect of correct paraphrasing is to achieving
positive feedback. When your costumers are well satisfied with
your service it makes them feel important. And yes, in the world
of costumer service, our clients and what they say are important.
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12. CONCLUSION
It only takes two important things to attain a n outstanding
costumer service, correct paraphrasing and active listening. If
these are practiced within every costumer problems, then there
will be a ripple-effect of all the mentioned above. Then it will leave
your costumers pleased.
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