This document is a resume for Omar Sean Anderson. It summarizes his work experience in customer service roles including call center agent, warehouse worker, and machine operator. It also lists his skills in areas like IT, administration, customer support, and various software programs. His education includes a Bachelor's degree in Journalism and Mass Communication from Florida International University.

1. Omar Sean Anderson
4206 Preserve Trail  Snellville, GA 30039  Phone: (678) 896-6156  omarsanderson@yahoo.com
INFORMATION TECHNOLOGY|ADMINISTRATIVE |CUSTOMER SUPPORT SPECIALIST
Computer savvy and technically inclined professional poised to make a positive impact on the customers
and colleagues with whom I interact and serve. Extensive knowledge of HTML, HTTP ,Web Design, Domain
names and Hosting sites, Java script, PHP, Hyperlinks, Online files, production, new technologies, handling
high inbounds calls, RMLI certified and accompanying administrative duties. Skilled at customer retention,
email and digital marketing, logistics, IT diagnostics and online customer chat. Proficient with a variety of
computer software, quality control, data entry and helping others.
Highlights of Qualifications
Energetic | Goal-oriented | Enthusiastic | Very flexible | Ability to work independently
Skilled in time-management | Serious about internal & external customer service
Able to assess customers and determine their needs quickly & efficiently
Have a great memory for people, names, situations and a good sense of humor
Work well in a fast-paced environment | Motivated by challenging projects
Open to change & critique | Persistent | Detail-oriented
Related Skills
MS Office: Word, Excel,
Outlook/Exchange
Adobe Suite
Shipping/Receiving
Forklift Operation
 Loading/Unloading
 Machine Operation
 IT Diagnostics
 Customer Call Center
Work Experience
Geek Squad for Best Buy | Wipro Technologies, Ltd. Atlanta, GA
Call Center Agent Aug 2014 to Apr 2015
 Delivering IT services as an Outsourced Agent for client Geek Squad
 Navigating company’s integration systems to provide solutions
 Taking calls from clients, diagnosing customer problems
 Forwarding clients to the correct fulfillment Geek Squad after diagnose
 Taking notes and leaving them correct windows for fulfillment agents
Time Warner Cable Duluth, GA
Call Center Agent May 2014 to Aug 2014
 Answer inbound calls from customers regarding various concerns
 Make changes in customer accounts based on services needed
 Transfer calls to Billing department
 Give customers credit when warranted
 Re-bundle services to cost for Cable, Internet and Phone
 Send hits to strengthen signal services
Fab South Norcross, GA
Machine Operator Feb 2013 to Dec 2013

Operate BendCo machine for Ryerson Client EZ-Go:
o
Bending front windshields
o
Using steel drill to drill holes for steel windshields
o
Bending steel rear material

Quality control, troubleshooting and minor repairs on machines.

2. 
Shipping prep of production items

Drive propane gas forklift to get material, place material and load truck freights with final manufactured or
fabricated product for shipping to client

Load and Operate TRUMPF Trulaser 7000 machine which cut large pieces of steel for fabrication for various clients
Omar Sean Anderson
W4206 Preserve Trail  Snellville, GA 30039  Phone: (678) 896-6156  omarsanderson@yahoo.com
Chicos Winder, GA
Warehouse Expediter Oct 2012 to Jan 2013

Use standard inventory bar code scanner to locate items ordered by both people and stores from my locations

Place scanned item(s) into bin and place on conveyor belt that goes to shipping

Assist female co-workers by lifting their heavy bins and taking them to the conveyor belt

Open boxes of company products/ items and cleaning up work area at the end of the day
Bake One | Select Staffing Contract Assignment Atlanta, GA
Baker’s Assistant Feb 2012 to Sept 2012
 Prepared area with pans and racks for hands on production workers.
 Opened boxes of unbaked frozen products and placed them on production line for other team members to use.
 Organized racks for production team members to place pans of different unbaked dough and brownie goods on
racks
 Carried racks of dough to unthawing area: after which to be slightly unthawed to be proofed in the oven
 Carried racks of brownies from depositor for oven placement
 Took freshly proofed dough to the baker for oven placement
 Take hot racks to cooling areas, possibly to the freezer with a team of other baker's helpers based upon the flow
of production that day
 Work closely to the supervising team leaders to ensure production is completed till end of the shift.
 Bring cooled racks to the depanning areas of the ware house and then taking freshly depanned racks to packing
room or conveyor belt packing area
Atlanta Foam Atlanta, GA
Die Press Operator Jul 2011 to Oct 2011

Take orders and instruction from supervisors on what material to cut with respective die

Measure and cut foam and then glue on Die to ready it for use

Mount die to the die press and set measurements to make cuts on large Styrofoam or plastic sheets in which to
fill order from amount of sheets given

Adjust die press pressure to make smooth cuts into material and place marks on machine for where each
respective cut should be made

Check first few cuts to ensure the quality in production of order being made is standard company quality

Place freshly cut products together for later pulling apart for sheets myself or other co-worker in various
departments

Clean up machine and work area after at the end of each day
Millennium Mats Suwanee, GA
Extruder Operator 2009 to Jul 2010

Operated Extruder which backs rubber onto special/ sports team designed carpet

Team leader, operated machine with a two to six employee crew, based on job assignment

Completed daily production of various carpet types as instructed by supervisor

Trimmed carpet into correct size and shape once rubber is backed

3. 
Shut down Extruder and proceed with Lock-Out Tag-Out procedures

Cleaned out Extruder when needed

Quickly fixed or aligned any problem Extruder had with my tools

Worked along-side engineers during material test

Sewed carpet together to send into extruder

Stacked and counted carpet with correct shop orders

Placed shop order transactions into computer and send to shipping or next department at factory

Found or instructed forklift operator to get needed material

Oversaw the safety of my crew

Cleaned work area when finishing up for the day
Education
Florida International University
Bachelor of Science in Journalism & Mass Communication - 2004
Certificate in Film Studies