Coversation

1. A: hello, may i help you?
B: yes, i bought a T-shirt at your store yesterday. Before i decided to buy it i had
tried it and it fit my body. But after washing it, I found out that it was shrunk i
supposethat the quality of this shirt is not high as you advised/ promised, it doesnt
costvaluably as the money i gave you.
A: well,can you give me the shirt?
B: here u are.
A: yup, let me check the customer data. Can i have your name and your bill?
B: my name is Th, here is the bill
A: yup, ms Th, you bought a short yellow japanese cottonshirt with XL size. This
is one of our bestseller productand there hasnt been any complaination about it.
What is the problem here?
B: this shirt is ok before I washed it but it seemed that it turned to other size and it
doesntfit me anymore.
A: how did u wash it? With washing machine or your hands.
B: washing machine.
A: well, that’s the matter here, u see. This shirt is made by cottoncloth so u have to
wash by hand. U also read it in the washing instruction.
B: but now, i cant wear it anymore, it doesntfit me. U know? Can i exchange it to
the new one or get a refund?
A: well, I’m sorry to inform that you decided to buy that one by yourself and it’s
shink because u didnt read this inconstruction carefully, it is not our fault. So I cant
meet your requirement. I’m so sorry.
B: u know, it costs 20$ but I cant wear it now what should i do with it? Any
suggestion? Can i exchange to another one with extra money?
A: I’m sorry. It is out of my control
B: ok,that’s fine. Goodbye.