David Bartlett on digital disruption, government service delivery and the environment, IPAA Public Sector Week, Melbourne, June 24 2015, sponsored by the Commissioner for Environmental Sustainability and Nous Group.

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ENVIRONMENT, DATA, ENGAGEMENT:
DIGITAL DISRUPTION DRIVING ACTION -
(or what the public sector can learn
from the pizza delivery business…)
Public Sector Week - Melbourne, June 2015
David J. Bartlett

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We exist to achieve positive influence.
We work with clients to improve our society’s well-being, delivering outstanding results on projects that
maximise their performance. We have 150 people across offices in Melbourne, Sydney, Canberra, Perth,
Brisbane and London.
We bring a unique, cross-disciplinary approach to clients' challenges, ensuring
the right balance of expertise and real world experience across:
Nous Group is a leading Australian owned management
consulting and leadership development firm.
Organisational capability
Design organisational
architecture and culture to
maximise competitive
advantage
Executive & talent
development
Develop people to turn
strategic intent into great
organisational outcomes
Digital strategy &
capability
Enable strategy through
digital initiatives
Public policy
Confront the tough societal
challenges to provide
workable public policy
Business strategy
Set business direction to
build effective, strong
organisations
Nous’ health and ageing sector team brings a combination of consulting expertise and management
experience across federal, state and local government, private and non-profit organisations.. We work with
policy-makers, service deliverers, management boards, regulators and insurers.
Were recognised by clients as ‘Best management consulting firm, Australia’ in the 2015 Australian
Financial Review Client Choice Awards.

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Only when technology
gets really boring does
it get really, really
interesting…

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Gradually then….
Suddenly.

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Extraordinary new
ways of creating
value…

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Collaborative production…

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Friend Surance Graphic

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Product
CustomerInnovate

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The key is to change the
way we think:
• Products become
services.
• Services become
marketplaces.
• Marketplaces build
your products.
Product
Service
Market
Place

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Dominos Pizza

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Disruptive new ways of
having a conversation
with our
stakeholders/customers
…

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Because sometimes things
happen to people and
they're not equipped to
deal with them
“
”

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Unexpected new
ways of solving old
public policy
problems…

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The greatest disruption to come
(the internet of things)… people
enabled with mobile devices +
sensors, actively and passively
creating, sharing, and connecting
troves of findable and shareable
data…

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What have we
learned today?

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We used to think
outsource….
We need to think….
• Up-source…. to the
community of people
and things.
• Down-source to
shared infrastructure.

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Bill Gates got it half
right…
Community (managed
public open space) is
king. …

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Every business
(government service
and regulatory regime)
is now a software
business.

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The crowd is becoming
more powerful than
companies and
government.

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Regulators
Incumbents Innovators
Workers
Consumers

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Regulators
Incumbents Innovators
Workers
Consumers + Workers=
Armed with Mobile Devices+
Social Media
(+Ratings/Feedback)
Helping Drive Innovation
Consumers

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Governments and
instrumentalities can
no longer act like
Moses handing down
tablets of stone – they
must become policy
co-construction
platform/marketplace
providers and
participants.

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David Bartlett, Senior Advisor
david.bartlett@nousgroup.com.au
(03) 8602 6200
linkedin.com/company/nousgroup
@NousGroup @Bartlett_DJ facebook.com/NousGroupAU
nousgroup.com.au
decodethefuture.com.au
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