IT is upending basic business assumptions. Learn how IT analytics can be quickly leveraged to deliver significantly more business value.

1. George Spalding
Executive Vice President
Pink Elephant
Simon King
Sr. Director Solution Marketing
Numerify

2. It’s 2016.
The party’s over.
IT needs to start
talking business.

3. NEW SERVICES DRIVING DEEP CHANGES
UBER
FACEBOOK
ALIBABA
AIRBNB
LARGEST TAXI FIRM
OWNS NO CARS
MOST VALUABLE RETAILER
OWNS NO INVENTORY
LEADING MEDIA OWNER
CREATES NO CONTENT
LARGEST ACCOMODATION
OWNS NO REAL ESTATE

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OUR IT OPS METRICS
AREN’T ALIGNED TO BUSINESS GOALS

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SO THE BUSINESS THINKS WE DON’T GET I.T.

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DO YOUR IT METRICS ALIGN
WITH THE BUSINESS GOALS?
A. Absolutely
B. I’ve got a good idea
C. Maybe a little
D. No earthly clue

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Revenue Expenses Risk
CREATE BUSINESS CONTEXT
% budget spent YTD
# Projects in flight
# Incidents
Mean Time To Repair
Server availability
# Changes completed

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THE OLD WAY ... BUILD SERVICE BASED
REPORTS
In-app reports Excel extracts Data mart

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THE OLD WAY … BUILD SERVICE BASED
REPORTS
In-app reports
No business
context
Excel extracts
Inconsistent
Infrequent
Data mart
Costly to build
and maintain

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NOW THERE’S A BETTER WAY
• Complete transparency
for all IT assets
• Single source of truth
with business context
• Always up to date
• Simple to use

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1. MANUFACTURER WATCHES CUSTOMER
IMPACT
Business has no view of
customer impact
Steps taken
- Standardize events
- Identify top apps
- Track trends
- Look for patterns
Manual snap shots are
often inconsistent
Single source of truth
drove focus on change
risk for top offenders

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Business frustrated by
inconsistent availability
Steps taken
- Biz selected top apps
- Track moving average
- Alert on outliers
Time consuming to collect
multiple data segments for
business relevance
Pre-built outage tracking
helped reduce costs of
reactive support by 15%
2. RETAILER ANTICIPATE SERVICE
OUTAGES

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3. HOSPITALITY MONITORS REVENUE
IMPACT
Business reactive to revenue
impacting incidents
Steps taken
- Track business incidents
- Apply business segments
- Normalize for business
- Calculate revenue impact
Hard to correlate business
events with IT issues
Easy to use reports enables
revenue managers to
identify outliers

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Regional revenue affected by
resource availability
Steps taken
- Cleanup store names
- Map to Lat | Long
- Track trends
- Optimize resources
Too much latency spot
segments for business
relevance
Always up to date reports
helps IT align with business
needs
4. RETAILER REDUCES BUSINESS RISK

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CUSTOMER DRIVEN INNOVATION

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GEORGE’S
RECOMMENDATIONS
Communicate above the fold
1 Understand the business priorities
2 Categorize your current metrics
3 Correlate data to business impact
4 Map metrics to business context
5 Share with the business
6 Be transparent

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Twitter @sjking2000
RESOURCES TO HELP
Linkedin sjking2000
Web numerify.com/resources