1. Run2ocean@gmail.com
480.678.4961
NORMA WARREN
OBJECTIVE Accomplished, results-driven property management professional with 17 years of
property management experience. Skilled at providing superior service, operations,
marketing, sales, strategic plan development, and leadership.
ACCOMPLISHMENTS
 Improved market share/mix, NOI by double digits, renovated, repositioned,
and revitalized three residential properties.
 Revitalized two underperforming properties, assisted in 3 property sales and
acquisition, and 2 new developments
 Implemented new creative ideas for communities which increase revenue,
finding a win/win for customers & new vendors.
 Recipient of AMA award: Best Renovated community of the year, Camden San
Marcos 2014
 Recipient of highest occupancy, NOI, renewal percentage, & other income in
2013 for Arizona district at the Achieving Camden Excellence awards.
PROFESSIONAL
EXPERIENCE
CAMDEN PROPERTY TRUST
Community Manager, Camden Chandler 9/2014- 12/2015
 Oversaw a new resort style lease up community encompassing 380 apartments, 9
associates and $90,000 in first year NOI revenues.
 Managed and leaded team to 68% occupancy vs. budget of 58% in 11 months.
 Increased market rents by $1.26 psft vs $1.19 psft within 1st
year.
Community Manager, Camden San Marcos 12/2012-9/2014
 Promoted to oversee a new acquisition encompassing 320 apartments, 6 associates and
19K in annual revenues 2013, while repositioning 100% of the community.
 Took on a new acquisition this year and not only the regular operations goals but had
to build a team, $4 million in capital projects including 100% repositions to each unit.
Achieved all of these goals and maintained goals within market conditions. - Budget
occupancy average 90.5% VS actual avg 92.6% - Exceeded NOI proforma by $19k, 78%
on-site transfer program.
 Implemented, managed, monitored the annual operating budget, and the effectiveness
of programs to maximize revenue, control expense, improve customer satisfaction,
increase potential rent, involved in City of Scottsdale chamber, and manage on-site
personnel.
Community Manager, Camden Towne Center 1/2012-12/2012
 Oversaw a distressed community encompassing 254 apartments, 6 associates and
$78,000 in NOI in annual revenues.
 Increased occupancy from 84% to 95% in 3 months, 58% renewal retention, & rebuilt
office and maintenance team.

2. Page 2 Norma Warren
Community Manager, Camden Vista Valley 11/2008-1/2012
 Oversaw a distressed community encompassing 308 apartments, 6 associates and 1
million in revenues.
 Successfully repositioned 92 units, increased markets rents by 8.1% year over year,
initiated repositions for 5 other Phoenix communities.
 Revived, and re-flagged the community, and in the first year, the community produced
a positive NOI of 2%, 6% for the second year, 10% for the third year. I was able to
successfully transition the sale of the property and I was part of the due diligence
team. Vista Valley was the most successful disposition in 2011 for Camden
ARCHSTONE-SMITH
Community Manager, Archstone Tempe Groves 2/2006-8/2008
 Oversaw over 1 million dollar in capitol upgrades to community during a 3 month
period.
 Exhibited strong creative marking skills to optimize occupancy. In January 07
occupancy was at 87% and by June 07 was brought up to and maintained at 95%
 Ensured that all on-site associates were focused on the status on the property. This
includes conveying the importance of
limiting exposure, the implication of lease expirations and turnover in light of market
conditions, the effects of seasonal and other market cycles and above all customer
service
Community Manager, Archstone Mission Valley 6/2004-9/2005
 Recruited and trained a team of sales, service-oriented, business-minded property
management professionals consistent of Archstone standards.
 Conducted physical inspections of all areas of the property in order to evaluate the
condition relative to health, safety, risk management, asset preservation, customer
service, and company standards.
 Conducted regular audits to ensure the all office and maintenance procedures were
being adhered to, including Arch Pay, P-cards, audits of lease and office files, revenue
collections procedures, cash and expense control, vendor relations and service request
systems.
Community Manager, Archstone Lofts at 777 6th
Ave 8/2003-6/2004
 Worked closely with builder to develop a marketing strategy, and pricing for lease up.
 Recruited a sales team and service techs, completed mentor and Archstone training
standards.
 Maintained a thorough understanding if the property’s competitive environment in a
sub-market and adjusted operating strategy accordingly. Prepared various daily,
weekly, and monthly financial reports for building review.
EDUCATION MIRA COSTA COMMUNITY COLLAGE
General Studies
ADDITIONAL SKILLS ADVANCED COMPUTER SKILLS INCLUDING KNOWLEDGE OF:
Property Management: MRI, Ops Technology, One- Site, Yield Star
Other: Excel, Word, PowerPoint, Windows and Internet Research