Case study for online shopping

1. Case study of online
shopping
Name: Nisha Yadav
Class: BCA 1st Year Sem 2

3. Inrtroduction about Online Shopping :
 Online shopping is a form of electronic commerce which allows
consumers to directly buy goods or services from a seller over
the Internet using a web browser. Consumers find a product of interest
by visiting the website of the retailer directly or by searching among
alternative vendors using a shopping search engine, which displays the
same product's availability and pricing at different e-retailers. As of
2016, customers can shop online using a range of different computers
and devices, including desktop computers, laptops, tablet
computers and smartphones.
 Online stores typically enable shoppers to use "search" features to find
specific models, brands or items. Online customers must have access to
the Internet and a valid method of payment in order to complete a
transaction, such as a credit card, an Interac-enabled debit card, or a
service such as PayPal. For physical products (e.g., paperback books or
clothes), the e-tailer ships the products to the customer; for digital
products, such as digital audio files of songs or software, the e-tailer
typically sends the file to the customer over the Internet. The largest of
these online retailing corporations are Alibaba, Amazon.com, and eBay.

4. Linked Value Chain for Online Shopping:

5. Online Shopping of a Mobile Covers

6. Steps to be followed for online shopping:
Step1:In the first step the customer has to
select a particular site for purchasing a product.
For example:
Club Factory shopping site

7. Step2: Create an account; for creating an account
log in on the site.
Step3: Search for the cover according to the brand
of the mobile.
For example:
I phone x

8. Step4: Select the product.
Step5: Check the price, compare the price with
the other sites.
Step6: Check the specifications, reviews and
ratings of the product.
Step7: If satisfied with the product the add to
cart to the product.

9. Step8: Click on the proceed to buy the product.
Step9: Then insert the delivery address.
Step10: Choose the mode of payment.
* Cash on delivery
* Credit Card
* Debit Card
and more other options.

10. Step11: Then pay as per your wish and then the
product will be delivered on the provided address.
Step12: After delivery they will ask for feedback
and ratings.
Step13: Apply the ratings or ignore it.