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Similar to Presentation to students ucd/ud/ur oct 2019
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Presentation to students ucd/ud/ur oct 2019
- 1. Making useful (digital) things The role of research in product and service development Nick Richmond nick@agileresearch.co.uk
- 2. Domain Acronyms User Interface (Graphical) User Experience User Experience Research User Centred Design Human Computer Interaction Information Architecture Interaction Design 1) UI or GUI 2) UX 3) UxR(UR) 4) UCD 5) HCI 6) IA 7) IxD 8) TLA
- 3. What hasn’t worked for you, or hasn’t worked as well as you’d have liked?
- 4. Usability - Usability is the ease of use and learnability of a human-made object such as a tool or device.[1] In software engineering, usability is the degree to which a software can be used by specified consumers to achieve quantified objectives with effectiveness, efficiency, and satisfaction in a quantified context of use... Wikipedia
- 5. < 100,000
- 6. UX is about making things good; it’s a process Agile is characterised by iteration There are many illustrations of software and service development the linear ones are “waterfall”
- 7. And we need it more than ever
- 8. ● Evolution of UX ● Terminology ● Why do we suffer poor design? ● Definition of usability ● Complexity and simplicity ● UX process and different methodologies ● And how odd it can be when complex things go wrong Recap
Editor's Notes
- Hi I think many of you are thinking about job seeking. Something I first did first around 1983, when making a phone call involved saving up 2p coins and walking to the telephone box up the road. I started out in construction then went onto mental health nursing, before coming here to do a Linguistics and philosophy degree. From there I setup an ICT training project, made animations, and trained in UX around 2001. Contracting in London, going perm with a publisher in 2014 before again contracting for Gov.uk. It’s been interesting, and what I digital wasn’t much of a thing when I started out. SO don’t be afraid to always keep an eye out for transferable skills and keep train, learning and updating your skills. AND don’t worry if you find yourself in an unsuitable job, take a deep breath, learn what you can and plan forward. Of course before digital products and services were about. Things were being made. The term “product design” was coined in the first decades of the twentieth century with the advent of manufacturing consumer goods. Important work in interface design happened in the 70s at Xerox’s Palo Alto Research Centre, which always strikes me as ironic when I struggle with their photocopier - am I alone?
- How many are you familiar with? OK But if you work on something that people are expected to use and interact with, they’re all probably relevant Especially user centred design https://en.wikipedia.org/wiki/User-centered_design
- Ok any number of things for any number of reasons. But it is really hard to make something work well for everyone, or even 80% of users
- My goto UX/usability resource is the Nielsen Norman Group https://www.nngroup.com/
- This is the onboard navigation computer of the Apollo moon lander, and this is a smartphone. Hands up how many of you have a smartphone? It’s hard to be accurate, but your smartphone has about 100,000 times more raw processing (transistors/logic gates) than the onboard computer of the Apollo lander. Which when the astronauts went up they took the instruction manual for. Hands up who has a smartphone, hands down if you’ve ever referred to its instructions Isn’t that something. All the very many tasks and entertaining things you can do with your phone, All the different ways of interacting with it swipe gestures, typing, voice commands All the different types of feedback it gives screen & voice alerts, haptic And ...% of you have never read the manual - phenomenal right? Steve Jobs championed the user experience. One more stand up vote how many of you trust your phone e.g. you use it for navigation or some biometric function. ...%
- There are many versions and illustrations of project management, But they basically fall into 2 kinds Waterfall” and Agile Unlike Waterfall, Agile software development, it’s not a linear progression. Agile Sprints constitute iterative loops after requirement gathering and before final User acceptance testing. In my experience, projects tend to have aspects of both agile and waterfall and even requirement gathering can be ongoing with evolving methodologies.. Different types of research are required at different times e.g. formative -> summative Different methodologies are required as the project progresses. e.g. off slide screen grab from Gov.uk UR is different from academic research - it need be nimble, practical and impact upon the next sprint. Which (user) research methodologies do you think might be useful for developing a digital product or service?
- “It’s this trust that bothers me”