Now that you've got the basics of chat down, let's make sure you're getting the most out of it. Presentation needs some updates around reporting, shortcuts, and chat feedback.

1. Olark Features
Nick Oliverio
Customer Support Ninja

2. New Features
Web operator console (Visitor info, chat limits,
switching tabs, sounds)
Cobrowsing
Advanced tricks for standard features
Advanced reports, tagging, transferring, text
expanders, targeted chat, groups, appearance,
offline messages, language customization
What we’ll cover

3. Benefits:
Nothing to install - Great notifications -
Standardized setup for your entire team
Limit chats - All your chats in one place
Operator console

4. Visitor Info

5. Chat Limits

6. Operator Console Sounds

7. Operator Console Shortcuts
press shift + ?

8. Cobrowsing

9. Cobrowsing

10. Cobrowsing

11. Cobrowsing

12. Cobrowsing

13. Reports

14. Beta Reports

15. Reports

16. Reports

17. Email Reports

18. CSV Reports

19. Tagging

20. !transfer

21. Text Expanders

22. Targeted Chat

23. Groups
(Platinum and above)

24. Groups
(Platinum and above)

25. Appearance

26. Attention Grabber

27. Click to Chat

28. Offline Messages

29. Languages

30. Thanks for coming!
Contact info:
chat with us - olark.com
email -
premiumsupport@olark.com