1. Nova Reperta is a boutique-consulting firm specialised in LEAN BUSINESS TRANSFORMATION
with offices in Europe (Brussels) and Australia (Sydney).
The team originates from setting the best practice in enterprise wide transformations in the
European Financial Services, the Automotive and the FMCG Industry.
Since Nova Reperta was founded in 2011, we have been working for leading companies in a
number of industries such as Financial Services, Insurance, Public Transport, Oil & Gas and
Pharmaceutical & Health Care, delivering significant improvements in customer value and
overall productivity.
When approaching a transformation we always look at your business through the eyes of your
customers, taking an outside-in point of view. Therefore we use our well-proven CUSTOMER
VALUE STREAM OPTIMISATION FRAMEWORK.
We start by living the Customer Experience (CXP) that you offer through your different channels.
Then we look to what extent Lean principles are embedded in the different departments involved
with the delivery and execution s.a. customer service, planning, invoicing, etc.
Applying this framework will transform your company into a customer value oriented
organisation with lean operations and a continuous improvement leadership and
mindset.
In Australia we recently won
the Best Improvement
Project of The Year Award
for the transformation of the
Innovation value stream with
one of the leading FMCG
companies.
We pride ourselves that all
our partners have both line
management and consulting
experience, knowing what it
means to be in the shoes of
our clients and having to go
through a large scale change.

2. So why NOVA REPERTA?
Passionate Experience
 Before founding Nova Reperta we all operated in line functions. It is in these roles that we
delivered improvements and change in the areas that we advise on today.
 Creating legendary Road Side Assistance in Automotive, slashing time to market of software
releases, improving delivery quality in the vending business, developing integrated retail
experience in outdoor, just to name a few.
 We became passionate about Lean and CXP by living and leading it ourselves.
Proven Recipe
 We built our expertise at Euroclear and Toyota, developing and applying Lean CXP
transformation. Developing the 4 pillars’ transformation approach and translating Toyota Way
into non-manufacturing and service organisations.
 We have successfully deployed our model into other companies in a variety of industries.
 We know first-hand what "leading change" from the inside entails. That makes us different,
focusing in a subtle way on other attention points, and capable of bringing a solution that is
much more adapted to your needs and accepted by your staff.
People you can relate to
 We are convinced that the majority of the success of a Lean CXP transformation depends on
attitude and behaviour. We connect with all levels in your organisation engaging with people
at all levels.
 Nova Reperta originates from 5 partners who have been leading Lean Transformations in
senior roles at Tier 1 companies: we know the difference between consulting and getting it
done in the long run.
 In these roles we overcame the typical challenges such as management belief and buy-in,
going beyond project mode, keeping the continuous improvement momentum going.
A typical customer value stream transformation starts with a short
diagnostic phase. During this phase we identify all levers for
improvement for each of our 4 pillars. One of the very powerful
insights in the operational systems pillar is ‘the waterfall’, which
gives a clear insight in the amount of waste present within the
different functions and value streams of your organisation. Things
your customers are not willing to pay for. Unlocking this potential
will increase your profit and opportunities for growth.
Once ambition levels and targets have been set, we embark on
the ‘from–to–how’ phase defining concrete actions for
implementation. Depending on the scope and size of the
organisation you will work closely with us for a period of 6 to 9
months. During this period we do not only analyse and consult,
but also coach and help teams to implement.
Together we will achieve this by working on the 4 main
pillars that make up an organisation, its way of working
and its culture.
During our engagement we work very closely with our
clients to analyse, design and implement the required
changes in each of the 4 pillars in order to deliver the
expected benefits of the transformation.
We drive the transformation from the boardroom through
the trenches and vice versa tailoring our level and extent
of involvement to the client’s requirements.
Your Transformation. Our Common Challenge.
nick.dieltiens@novareperta.com - sven.verbeek@novareperta.com
19/90 Mona Vale Road – Mona Vale NSW 2103