1. Professional Summary
Skills
Work History
NGARY NDIAYE
1661 Caswell Parkway, Marietta, Ga 30060 | (C) 678-524-0508 | ngaristo@hotmail.com
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability.
Exceptional communication skills.
Service-oriented
Inventory control and record keeping
Staff scheduling
Natural leader
Food service background
Point of Sale (POS) system operation
Passion for customer satisfaction
Trained in performance and wage reviews
Business operations expertise
ServSafe certification
Fluent in French
02/2000 to 03/2003Assistant Site Manager
Archer Management Services – Atlanta, GA
Maintain individual production/attendance records, verify accuracy of worker production.
Provide immediate supervision to a unit or group, assign tasks and check work at frequent intervals.
Determine work priority, staff and equipment requirements, and assist team members.
Develop and maintain operation manuals for each position sufficiently detailed enough to onboard a temporary worker in
case of an extended absence.
Administer Incoming and Outgoing mail within established timeframe and service standards
perform reprographic finishing jobs (cutting, folding, hole punching, laminating, stapling, binding) as per work order
request
?
05/2003 to 05/2014Joint Venture General Manager
Panera Bread – Atlanta, GA
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu
changes.
Interacted positively with customers while promoting hotel facilities and services.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and
service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Conducted timely performance evaluations for all front of house staff.

2. Education
Accomplishments
Certifications
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Promoted the business through participation in and sponsorship of community events.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the
restaurant.
1995High School Diploma:
Lycee Faidherbe - Saint Louis of Senegal
1998English Program for Internationals: English
University of South Carolina - Columbia, SC
Lead North Druid Hills location to set new Weekly, Monthly and Annual sales records in the Atlanta Market
6-time Recipient of Cross Keys High School Community Involvement Award
Oversaw 2 Panera Bread Store Openings (North Druid Hills and Midtown Locations)
Oversaw Opening and managed 1st two-story location in Panera Bread South Region
?
ServSafe
Situational Leadership (Franklin Covey)
The 5 Choices (Franklin Covey)
MS Office (Word, Excel, Access, PowerPoint)