1. S tev en Clar en ce N elso n (708)267-7942
Nelson.steve02@yahoo.com
1107 Shadowbrook Trail  Winter Springs, FL 32708
Accomplished and goal oriented professional with Leadership, Management, Account Management, Customer Service,
Personnel Management, and Time Management experience who relates to individuals on all levels, and cultivating the
ability to see the bigger picture. Proven ability to learn quickly, assess problems, and initiate corrective action.
Analytical and organized; with ability to identify needs and implement effective solutions. Demonstrated success in
organizing tasks, increased efficiency, and professionalism with excellent communication skills.
CAR EE R EN HA NC EM EN TS
 Management/Leadership Ability
 Excellent Customer Service
 Staff Development/Training
 Multitasking Ability
 Problem Solving Skills
 Strategic Planning
 Critical Thinking
 High Attention to Detail
 Account Management
 Organizational Skills
 Budget Management
 Microsoft Suite Proficiency
CAR EE R OV ER VI E W
Field Quality Control Representative: Safeguard Properties – Central & Southern, FL November 2011 - Present
• Manage market quality assure vendors are completing work to company standards and client expectations, train new
vendors as they are added to the network, develop action plans to improve vendor quality and performance.
• Ensure all work meets or exceeds the contract specifications and standard of excellence of the Joint Venture.
• Ensure all materials meet or exceed the contract specifications.
• Document, monitor, track, and submit all testing and inspection records and data.
• Observe and verify special inspection and material testing perform by third parties.
• Meet with clients for accompanied field rides and property reviews.
President/Owner: Quality Securing Service – Crestwood, IL April 1992 – July 2010
• Oversaw business with 60+ employees, reviewed incoming orders, routed and assigned crews, insured bids were
completed correctly, and updates submitted accurately and timely.
• Interviewed, hired and fired employees, completed employee reviews ordered materials and tracked inventory.
• Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.
• Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action.
• Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will
improve the overall operation and effectiveness of the corporation.
Crew Leader: United Board Up Service – Crestwood, IL May 1990 – April 1992
• Supervised crews completing property preservation work, minor repairs and inspections on vacant / foreclosed properties
pre and post-sale for national mortgage field service companies, banks, mortgage companies as well as REO brokers.
• Daily organization & scheduling of staff within the assigned area according to the work load generated by the properties.
• Contact Resident Management staff on a daily basis to check in on work orders, scheduled unit turns and any other
maintenance related issues.
• Coordinates, organizes, and directs the activities of project participants.
• Provides training and technical assistance in specific project area.
• Generate bi-weekly written reports to the main office to include weekly personnel schedules, the status of any ongoing unit
turns, work orders.
• Meet with the Operations Manager and other Crew Leaders, schedule to be determined by the Operations Manager.
EDUC AT ION
 H.L. Richards High School – Oak Lawn, IL – High School Diploma
References:
• Will Be Furnished Upon Request