1. About us
HANDS-Institute of Community Development which is
counted as one of the largest network of capacity building
institutions of Pakistan in social development sector.
Furthermore, it is making great effort toward human and
institutional development at the organizational and
grassroots level for reducing poverty and promoting
sustainable development, which focus to design and
implement institutional strengthening and capacity
building training for community leaders, activists, doctors,
academicians, teachers, professionals, government
officials, students and its staff to provide a resource for
community leaders, volunteers, and citizens who desire to
make their community a better place to live. HANDS-ICD
believes that a rich learning experience matters and
become an instrument of positive transformation, of
individuals and society as whole. HANDS ICD is working
with its partners and sponsors countrywide to conduct/
Packages of HANDS ICD
organize and implement national and international Diploma Courses:
Social Sector Management
training and exchange programs that are personally Educational Management and Professional Development
Communication Skills
meaningful, professionally motivating, and intellectually Leadership Development for NPO Managers
stimulating for all participants. HANDS-ICD makes its Certification and Short Courses
efforts to empower underprivileged, neglected and Organizational Development Certification Course
Professional Social Animation Skills
deprived community through training and capacity Leadership related training resources.
building program so that they manage their own affairs Organization appraisal.
and to work collectively for accelerating and sustaining Consultancy Services
positive change HANDS-ICD Believes that human Audio Video production services.
Mid-term evaluation and project evaluation.
institutional Development is key of prosperity change in Research and development.
the society. Resource mobilization.
Publication Areas:
Books on Social and development issues
Research Report.
Awareness publication
Leadership and institutional development

2. What we offer How to manage workplace conflicts or issues Course Benefits
The purpose of communication is to get your Negotiation and influencing skills
message across to others clearly and Active listening skills and how to ask the 'right'
unambiguously. Doing this involves effort from questions. Communication skills are an essential element
both the sender of the message and the receiver. every employee and manager must have as part of
And it's a process that can be fraught with error, Benefits of training to improve communication in the their standard tool set. In this course, through
with messages often misinterpreted by the workplace interactive workshops, self-assessments,
recipient. When this isn't detected, it can cause role-playing activities and video simulations, you
tremendous confusion, wasted effort and missed By developing better rapport with co-workers, gain practical experience initiating and
opportunity. In fact, communication is only employees are likely to be happier and more responding to various forms of communication.
successful when both the sender and the receiver successful in their roles. You learn to handle situations based on a flexible,
understand the same information as a result of the Improving employees' morale will make them genuine and self-confident approach. You also
communication. more likely to remain loyal to your business. gain the skills to collaborate with others and hone
By successfully getting your message across, you Improving communication between individuals, your communications toolkit.
convey your thoughts and ideas effectively. When teams or departments within your organisation
not successful, the thoughts and ideas that you will streamline business processes and activities.
convey do not necessarily reflect your own, Customer retention will be improved through
causing a communications breakdown and better customer service. Who Should Attend
creating roadblocks that stand in the way of your Staff will learn how to handle difficult situations
goals – both personally and professionally. and resolve conflict before it becomes a problem. Those looking to strengthen their communication
and collaboration skills and work confidently
HANDS Institute of Community Development has with others.
designed two days workshop and the aim of this You Will Learn How To
work is to increase the professional efficiency and Achieve results in your communications with
capacity in the field of communication and to train others
a cadre of professionals with a high degree of Build collaborative relationships that emphasize
expertise in a variety of sectors. trust and respect
Communicate effectively using simple, concise
Course objectives and direct language
The importance of effective communication Enhance your active listening skills to anticipate
Different styles of communication and avoid common misunderstandings
Awareness of non-verbal communication, such as Foster cross-cultural understanding in your
body language workplace
How to improve written communication skills Eliminate the roadblocks that undermine your
How to communicate with confidence ability to communicate effectively
How to tailor communication for an intended
audience