Communication skills

1. VOICE
TECHNIQUES

2. “
WORDS MEAN MORE
THAN WHAT IS SET DOWN
ON PAPER.
IT TAKES THE HUMAN VOICE
TO INFUSE THEM
WITH DEEPER MEANING.
— Maya Angelou

4. VOICE
▸main instrument while giving a
presentation

5.  Tempo and Chunking
- vary the speed, pause from time to time
 Pitch and Intonation
- vary the pitch
 Volume
- adjust voice to the sound of audience
Vocal Delivery: General Advice

6.  Articulation
- pronounce words clearly
 Sentence length and style
- keep sentences fairly short, be natural
 Language Mistakes and Accent
- check problematic words
Vocal Delivery: General Advice

7. IMPORTANT VOICE
TECHNIQUES

8. STRESS
- change meaning of words/sentences by stressing
▸We all know that this is an extremely difficult market. (it’s
more than just difficult)
▸We all know that this is an extremely difficult market. (you
and I agree on this)
▸We all know that this is an extremely difficult market. (but
they don’t)
▸We all know that this is an extremely difficult market. (but we
do little about it)

9. PACING
- use pauses to slow your pace down and make your
sentences easier to understand and more effective
sounding
▸ In my opinion we should go into other markets.
In my opinion // we should go // into other markets.
▸ On the other hand, the figures prove that we are on the right
track.
On the other hand, // the figures prove // that we are on
the right track.

10. EMPHASIZING
- exaggerate a little
WAYS TO EMPHASIZE
1. Stressing unstressed or contracted words.
2. Placing emphasis on particular words and phrases.
3. Using INTENSIFIERS to emphasize points.
4. The ‘what ... is ...’ pattern.
5. The use of verbs.

11. EMPHASIZING
1. Stressing unstressed or contracted words.
Neutral Remark Emphatic Remark_____
It’s our best chance of success. It is our best chance of success.
We’re hoping for a better deal. We were hoping for a better deal.
We’re doing the best we can. We are doing the best we can.

12. EMPHASIZING
2. Placing emphasis on particular words and phrases.
This was successful.
This was very sucCESSful.
This was VEry successful.
3. Using INTENSIFIERS to emphasize points.
1. I’m afraid it just isn’t good enough — the entire system
needs updating.
2. We really need to rethink our whole recruitment procedure.

13. EMPHASIZING

14. EMPHASIZING
4. The ‘what ... is ...’ pattern.
 We can’t expect too much.
What we can’t do is expect too much too soon.
 I’d like to approach this question from two different angles.
What I’d like to do is approach this question from two different
angles.
5. The use of verbs.
1. I’d like to stress the following point.
2. I’d like to draw your attention to the latest figures.

15. GENERAL ADVICE
Be Articulate
Keep your sentences short
Check the spelling of difficult words
KEY POINTS:

16. TO CREATE RICH DELIVERY:
Vary the speed, volume intonation
Use various Stress, Pacing and Emphasis
Sound natural. Be eloquent and vivid.
KEY POINTS: