1.
Jana
Milne
Phone:
(302)
373-­‐9998
●
Email:
jana@atlanticbb.net
Objective
I
am
an
ambitious
and
energetic
professional
motivated
for
an
opportunity
to
develop
my
career
with
a
strong
focus
on
customer
service
and
satisfaction,
where
I
can
apply
my
organizational,
administrative,
interpersonal
and
communication
skills,
as
well
as
coaching
and
planning
expertise
to
enhance
the
effectiveness
within
a
dynamic
and
challenging
organization.
Professional
Synopsis
United
Water
–
Suez
Environment
1997
to
2011
Administration/Human
Resource
Liaison
• Provided
extensive
internal
and
external
customer
service
support
increasing
overall
loyalty
and
morale.
• Research,
analyze,
compile
and
present
analytical
data
for
key
performance
indicators.
• Proficient
in
developing,
facilitating
and
presenting
training
initiatives
inclusive
of
safety,
harassment,
diversity,
benefits,
employee
initiatives,
new
employee
orientation
etc.
• Spearheaded
recruiting
and
staffing
activities
inclusive
of
creating
job
descriptions,
applicant
tracking,
reviewing
resumes,
scheduling
and
participating
in
job
interviews,
and
coordinating
overall
hiring
process.
Conducted
background
checks
and
pre-­‐employment
drug
screening,
administered
new
employee
on-­‐boarding,
and
orientation.
• Directly
responsible
for
responding
to
inquires
regarding
company
policies
and
procedures,
benefits
plans,
and
training
opportunities.
• Managed
benefit
administration,
leading
the
enrollment
process
and
communication
sessions
for
annual
benefit
enrollment,
including
investigation
of
employee
medical/dental/vision
benefit
plan
inquiries
and
provide
appropriate
explanation
and
timely
response.
• Processed
bi-­‐weekly
payroll,
managed
pay
increases
etc.
• Diligently
steered
adherence
to
Federal
and
State
employment
laws
and
regulations
spanning
FLSA,
STD,
HIPAA,
and
Workers
Compensation
throughout
the
claim
process.
Cadia-­‐Broadmeadow
Rehabilitation
–
PT
Weekends
2008-­‐2009
• Ensured
secure
family
visitation
to
patients,
as
well
as
guided
patients
were
comfortable
and
tended
to
in
this
short-­‐term,
extended
care,
and
long-­‐term
permanent
Alzheimer’s
care
facility.
Developed
relationships
with
staff
and
residents
alike.
A.
I.
DuPont
Hospital
for
Children,
Hematology
Research
Group
1996
to
1997
• Supported
two
research
physicians
and
scientist
group
with
a
specialized
interest
in
research
and
comprehensive
treatment
and
care
of
pediatric
hematology/oncology
disease-­‐oriented
group
by
researching
journal
articles,
as
well
as
edited
and
typed
manuscripts
for
publication
and
peer
review
journals.
• Coordination
of
patient
care
within
a
full
range
of
diagnostic,
treatment,
and
services
specifically
for
children
with
sickle
cell
disease,
anemia,
thrombotic
disorders,
hemophilia,
lymphoma,
neuroblastoma,
leukemia
and
other
cancers
providing
clinical
trials
and
state-­‐of-­‐the-­‐art
research
protocols
for
treatment.
Pediatric
Associates
1992
to
1996
• Worked
directly
with
the
physician
manager
of
a
seven
physician
pediatric
practice
on
all
business
related
issues
regarding
the
practice.
• Extensive
interaction
with
insurance
companies
and
coordination
insurance
contracts,
as
well
as
ensured
contractual
payments,
referrals
and
approvals
of
patient
services.
• Processed
accounts
payable/receivables,
and
coordinated
fiscal
and
monthly
accounting
reports.

2.
TCIM
Services,
Inc.
1990
to
1992
• Supported
the
President
and
CEO
of
a
direct
marketing
company
providing
superior
results
executing
flexible
solutions
for
both
business-­‐to-­‐business
and
business-­‐to-­‐consumer
sales
programs,
which
became
the
first
major
teleservices
company
to
achieve
ISO
9000
Certification.
• Provided
support
to
the
V.P.
of
Marketing
and
Sales
coordinating
meetings,
proposals
and
company
profiles
for
provisioning
and
customer
acquisition,
as
well
as
providing
detailed
presentation
materials
in
the
Client
Services
area.
GE
Astro-­‐Space
1989
to
1990
• Supported
two
high-­‐level
managers
in
design
and
building
of
three
major
satellite
programs
that
included
preparing
presentation
packages,
financial
reporting,
ensuring
compliance
with
Government,
Air
Force,
and
NASA
requirements.
• Selected
as
a
Material
Requisition
Coordinator
for
special
projects,
which
included
extensive
research,
data
tracking,
and
documentation
to
support
mass
procurement
of
materials
for
satellite
development.
US
Army
–
HQ
CECOM,
Interoperability
&
Standardization
Directorate
1987
to
1989
• Supported
the
fast-­‐paced
military
office
working
directly
with
the
Chief
Operator
and
Acting
Director.
Privileged
to
hold
a
security
clearance
status
allowing
access
to
classified
information
and
secret
and
sensitive
government
information
in
order
to
accomplish
and
insure
Federal
government
briefings
and
procedures
were
executed
within
the
organization
as
a
need
to
know
basis.
Education
Wilmington
University
-­‐
Wilmington,
Delaware
Bachelor
of
Science
in
Organizational
Management
(3.5
GPA)
Minor
in
Human
Resource
Management
(GPA
4.0)
Dual
Dean’s
List
Areas
of
Expertise
Employee
Engagement
&
Motivation
Human
Resource
Information
Systems
Work-­‐Life
Initiatives
Succession
Planning
Training
&
Development
Talent
Acquisition
Performance
Management
Talent
Review
&
Recognition
Programs
Labor
Relations
Legal
&
Policy
Compliance
Excellent
internal
and
external
Customer
Service
Safety/OSHA
Compliance
Event
Coordination
Compensation/Benefit
Integration
Volunteerism
American
Cancer
Society:
Relay
for
Life
Making
Strides
Against
Breast
Cancer
Page
2