This will help how to nevigate HR through coaching skill.

1. Build HR Influence Through
Curiosity and a Coach Approach
The webinar will commence shortly…
JULY 20, 2023 | 1:00 PM EDT
McLean & Company is a research and advisory firm that provides practical
solutions to human resources challenges with executable research, tools, and
advice that will have a clear and measurable impact on your business. © 1997-
2023 McLean & Company is a division of Info-Tech Research Group Inc.

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4. Build HR Influence Through
Curiosity and a Coach Approach
JULY 20, 2023 | 1:00 PM EDT
McLean & Company is a research and advisory firm that provides practical
solutions to human resources challenges with executable research, tools, and
advice that will have a clear and measurable impact on your business. © 1997-
2023 McLean & Company is a division of Info-Tech Research Group Inc.

5. McLean & Company
McLean & Company is the trusted partner of HR and leadership
professionals around the world.
Our memberships are designed to provide what you need to drive the organization
forward – from full-service assessments, to practical action plans, impactful
training, and more.
When you pair our comprehensive resources with our collaborative services,
there's nothing between you and your goals. As a partner, we listen first to
understand your situation, then guide you through each step of the way so you get
where you want to be faster, and with confidence.
At McLean & Company, we’re passionate about empowering leaders like you to
shape a workplace where everyone thrives.
McLean & Company is a division of Info-Tech Research Group Inc.
BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 5

6. M C L E A N & C O M P A N Y
McLean & Company | 6
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BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH

7. Manager, Learning Solutions
McLean & Company
Claire Sears
Senior Research Analyst
McLean & Company
Brittany Reid
Meet Our Speakers
BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 7

8. Webinar
Objectives
BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
01
​Provide strategies to foster effective informal coachable
moments with leaders.
02
Discuss ​behaviors that will enable you, as an HR
professional, to develop as a thought partner.
03
​Help you identify your leader's context and recognize when
and how to pivot in coaching conversations.
04
Q&A
© M C L E A N & C O M P A N Y / / / 8

9. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 9
Understanding the
barriers to HR influence
When organizations have HR as a
partner in planning and executing
strategy, they are…
more likely to be highly
effective at generating and
implementing new ideas.
1.3x
(McLean & Company Trends 2022, N=743)
However, only 42%
of the organizations
surveyed included
HR as a partner in
planning and
executing strategy.
(McLean & Company Trends 2022, N=743)

10. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 1 0
what does “a coach
approach” mean to you?
Answer in the chat:

11. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 1 1
What is a
coach
approach? Coaching is not teaching. It’s not therapy. It’s not
feedback. It’s future-forward. It’s about being
inquisitive and helping take leaders to where they
need to go. It is a mindset.
– Shealyn Clare, Director of Coaching at
McLean & Company
“
”

12. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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How do these
ideas connect?

13. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Four elements of a successful coach
approach
Element 1:
Adopt coaching
behaviors
Element 2:
Recognize coachable
moments
Element 3:
Know the leader’s
context
Element 4:
Prepare to
pivot

14. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 1 4
Trust fosters a partnering relationship
Four ways to strengthen trust:
Facilitate information sharing.
Be vulnerable.
Learn about others.
Follow through on commitments.

15. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Listen actively, deepen conversations
with silence
Verbal
• Reiterate key points
• Share observations
Nonverbal
• Aware of body language
• Facial expression
Silence
• Reflect on the situation
• Share perspectives

16. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Organizational knowledge underpins
your credibility
Analyze the internal functions,
challenges & strengths
Learn the organization,
industry & trends
Think strategically, speak with
confidence & act as a partner
Demonstrate
organizational
awareness
Build business
acumen
HR credibility

17. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 1 7
Explore alternate options with leaders
through probing questions
Powerful questions are open-ended and allow
the leader to explore their own solution.
1. “What are you working on these days?”
2. “What’s new on your team?”
3. “What’s your biggest obstacle here?”
4. “What does an ideal outcome here look like?”
5. “What are you most concerned about?”

18. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 1 8
• Catching up in a virtual coffee chat
• Walking together to a meeting
• Chatting through instant messaging
• Stopping by your candy bowl
Approach discussions with a coaching
mindset to engage further
Coachable moments can arise
anywhere, anytime.
When things are going
well
When things aren’t going
well
When things are in
progress

19. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Environment
Complexity
Time available Relationship
Seriousness
Factors impacting the type
of communication:
Challenging and
probing
Starting the
conversation
Relationship
building
Type of
interaction:
Every interaction is an opportunity

20. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Virtual coaching isn’t harder, it’s just different
Don’t wait to coach in person. Shift your mindset and look for coachable moments using any medium.
• Extra effort needed
• No ad hoc opportunities
• Meeting overload
• No physical space
Shift away from a
challenge mindset
Evolve to a solution
mindset
• No extra effort needed
• 15-minute “coffee
chats”
• Casual check-ins

21. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
© M C L E A N & C O M P A N Y / / / 2 1
Amplify your impact by understanding
the leader
Be aware of the leader’s professional and personal challenges to spark the right conversation at the right time.
Understanding the barriers
that the leader faces in the
workplace will help you
customize your approach
Personal lives and issues have
the potential to influence a
leader’s perspective
Acknowledge when the
leader might not be receptive
to a coaching conversation
Learn their
professional
challenges
1 Identify their
personal challenges
2
Consider the timing
3

22. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Embody a chameleon: Tailor your
approach
Engage the leader in partnership by adding value to the conversation and adjusting your responses to their needs.
Be curious about the leader’s
motivations
Customize your
communication style
Think about how priorities align
Reflect on your own knowledge
Know that coaching leaders at
different levels and areas will differ

23. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Follow the leader
Coaching conversations are organic, spontaneous conversations that are guided by curiosity.
Stay curious Grow from
failure
Think critically Pivot
effectively

24. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
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Embrace healthy pushback
If pushback from the leader occurs, have courage to influence the direction of the conversation using intentional
questions
Support new ideas
Reference
organizational
knowledge
Paraphrase
Strategies to
manage
resistance:

25. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
Related Resources
© M C L E A N & C O M P A N Y / / / 2 5
Training Download: Develop Storytelling in HR
Training Download: Manage Your HR Brand
Training Download: Business Acumen for HR Professionals
Facilitated Training Program: Elevate HR
Marketing & Branding
Business Acumen

26. Q&A
BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
Time for a few questions…
© M C L E A N & C O M P A N Y / / / 2 6

27. McLean & Company
McLean & Company is the trusted partner of HR and leadership
professionals around the world.
Our memberships are designed to provide what you need to drive the organization
forward – from full-service assessments, to practical action plans, impactful
training, and more.
When you pair our comprehensive resources with our collaborative services,
there's nothing between you and your goals. As a partner, we listen first to
understand your situation, then guide you through each step of the way so you get
where you want to be faster, and with confidence.
At McLean & Company, we’re passionate about empowering leaders like you to
shape a workplace where everyone thrives.
McLean & Company is a division of Info-Tech Research Group Inc.
© M C L E A N & C O M P A N Y / / / 2 7
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28. MCLEAN & COMPANY
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McLean & Company offers various levels
of support to best suit your needs
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Diagnostics and consistent frameworks are used throughout all four options.

29. Develop managers and your HR
team with our learning solutions
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Develop your managers with our
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30. BUILD HR INFLUENCE THROUGH CURIOSITY AND A COACH APPROACH
Works Cited
© M C L E A N & C O M P A N Y / / / 3 0
“14 Skills Every HR Leader Needs For Success In Business.” 22 April 2022. Web. https://www.forbes.com/sites/forbeshumanresourcescouncil/2022/04/22/14-skills-every-hr-leader-
needs-for-success-in-business/?sh=59a62d1c573d.
Bungay. The Coaching Habits: Say Less, Ask More & Change the Way You lead Forever. Box of Crayons Press, Toronto, 2016.
Debara. “Why a Strong Relationship Between HR and Your CEO Matters.” Lattice, 19 March 2021. Web. https://lattice.com/library/why-a-strong-relationship-between-hr-and-
your-ceo-matters Accessed 5 Oct. 2022.
Eikenberry. “Creating Great Informal Coaching Moments.” Leadership & Learning. Web. https://blog.kevineikenberry.com/coaching-developing-others/creating-great-informal-
coaching-moments/#comments Accessed 3 Oct. 2022.
Gallo. “Coaching an Employee Who Doesn’t Want Help.” Harvard Business Review, 24 September 2014. Web. https://hbr.org/2014/09/coaching-an-employee-who-doesnt-want-help
Accessed 5 Oct. 2022.
Heathfield. “HR Professionals as Coaches for Managers.” liveaboutdotcom, 27 Oct 2019. Web. https://www.liveabout.com/what-s-the-new-coaching-role-for-hr-staff-1917841 Accessed
7 Oct. 2022.
Leary. “How HR Leaders Can Build Trust in the C-Suite.” Helios HR, 13 Oct 2020. Web.
https://www.helioshr.com/blog/how-hr-leaders-can-build-trust-in-the-c-suite Accessed 11 Oct 2022.
Walters. “How to develop executive presence in your leadership team.” HRD, 28 May 2022. Web. https://www.hcamag.com/asia/specialisation/leadership/how-to-develop-executive-
presence-in-your-leadership-team/407674 Accessed 3 Oct. 2022.