An introduction to MoretonSmith Receivables Management Services.

1. Smarter Receivables

3. Whether you require credit control, debt recovery, legal services or collections
software; MoretonSmith provide high-performance solutions and are the
comprehensive specialists for international receivables management.
For over 20 years, our clients have been able to rely on us to help them collect more of what they are owed, more efficiently, whilst
preserving their customer relationships.
Time after time and across the globe, we achieve outstanding performance and deliver the results our clients demand.
We help our clients with a combination of products and services; supporting them with best-in-class international collections
services and empowering them with cutting-edge collections technology.
Some organisations have problems recovering debts abroad, some face problems at home and some have in-house processes
that are under-performing or under-resourced. Whatever the case may be, we are confident that MoretonSmith has the talent,
technology, experience and expertise to help.
Who we are
• Founded in 1994
• Receivables services and receivables technology divisions
• The only collection agency to be accredited with QICM (Quality in Credit Management) status
• Serving organisations large and small, including more than 15 of the FTSE 100
• All collection work carried out by multi-lingual collections professionals, based in London, UK, supported by our
on-the-ground legal representatives in over 120 countries

4. Why Receivables Management?
• The right people for the right job – our core competency is receivables management
• Quick to implement, quick to produce results, quick to stop
• Stability, continuity and security from a dedicated partner
• Lower labour cost, less overheads, reduced capital expenditure
• Leverage new technologies, skills and knowledge
• A culture of relentless productivity, effectiveness and efficiency
What We Do
We simply make receivables efficient and effective. Our Smarter Receivables approach blends the best of technology, process and
people. This is to say that we build a data profile of collection activity, monitor reactions to communications, and compare the
results with groups who have similar profiles. This allows us to continually learn from the past to optimise future performance.
It is this attention to detail, granular information and relentless drive for continual improvement which other DCAs just do not
have. This enables us to collect more, quicker and more efficiently than our competitors.
In addition to our innovative data-driven management techniques is the sheer breadth of our international footprint and the
depth of our relationships in these territories. This combination enables us to collect where others cannot.
The final piece of the puzzle is our own client service; we strive to be the most transparent, responsive and adaptable possible
to meet our clients’ needs and, more than that, to be a pleasure to work with. Our technology allows for 24/7 monitoring of
performance and, along with our dedicated account managers, provides an open line of communication.
Smarter Receivables: People, process and technology.

5. Smarter Receivables Management
Our People
MoretonSmith’s approach is bespoke, focused and yet comprehensive. We are
driven by your commercial objectives. In this way, we apply the most effective and
cost efficient combination of services, techniques and technology to your needs and
circumstances.
MoretonSmith People: Talent, experience and expertise.
• Experienced, multi-lingual native speakers
• Commercial, pragmatic and experts in their field
• In depth training that is reviewed every month, along with a rigorous code of conduct
• Experienced multi-lingual legal professionals that work only with debt recovery cases, and are supported by our
international network of agents to co-ordinate cross-border recovery action
• All work accredited to CSA & QICM standards and meets CCL standards
Our Clients

6. Nearly all of our services are ‘no-win-no-fee’. Our highly skilled, flexible and
cost-effective teams can:
All services are driven by our proprietary receivables management software, ero57. You gain access to our responsive &
highly skilled teams, our 20 years of experience, and our innovative data-driven management techniques.
MoretonSmith Receivables: Quick, easy and on your terms.
• Manage your customer relationships throughout the world in the credit control phase – all conducted in your company
name and branding
• Tenaciously insist on prompt payment for overdue debt, under the MoretonSmith brand – no matter where the customer is located
• Manage and enforce any necessary legal action in over 120 countries, including arbitration & mediation
• Develop, build and manage all workflows, escalations, communications and reporting required
• ICM Highly Commended Debt Collection Agency of the Year 2014
• PPA Magazine Credit Supplier of the Year
• Credit Today Rising Star Award
• ICM International Trade Award
• ICM Innovative Solution of the Year
• ICM International Trade Initiative Award
• Export Credit Team of the Year
• Export Credit Professional of the Year
Services
Awards
Accreditations
Nearly all of our services are ‘no-win-no-fee’. Our highly skilled,
flexible and cost-effective teams can:
• Manage your customer relationships throughout the world in the credit control phase –
all conducted in your company name and branding
• Tenaciously insist on prompt payment for overdue debt, under the MoretonSmith brand
– no matter where the customer is located
• Manage and enforce any necessary legal action in over 120 countries, including
arbitration & mediation
• Develop, build and manage all workflows, escalations, communications and
reporting required
All services are driven by our proprietary receivables management
software, ero57. You gain access to our responsive & highly skilled
teams, our 20 years of experience, and our innovative data-driven
management techniques.
MoretonSmith Receivables: Quick, easy and on your terms.
Services
Awards
Accreditations
• ICM Highly Commended Debt Collection
Agency of the Year 2014
• PPA Magazine Credit Supplier of the Year
• Credit Today Rising Star Award
• ICM International Trade Award
• ICM Innovative Solution of the Year
• ICM International Trade Initiative Award
• Export Credit Team of the Year
• Export Credit Professional of the Year

8. MoretonSmith
80 Clerkenwell Road
London
EC1M 5RJ
United Kingdom
+44 (0)207 566 3277
enquire@moretonsmith.com