This document provides a summary of data analysis conducted for the NC Association of Community College Presidents on residency determinations. It finds that the most common points where students stop completing the online residency interview without finishing are questions about dependency status. It also analyzes demographics of non-completers and common data points for students receiving resident and non-resident classifications. The analysis will be used to identify ways to simplify questions and reduce non-completion rates.
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6.8.18
Key Definitions and Assumptions:
⢠This analysis includes all students requesting an Initial Consideration between January 1, 2017 and
January 1, 2018 whether applying to a North Carolina Community College (NCCCS), University of North
Carolina institution (UNC), or North Carolina private or independent college or university (NCICU).
⢠This analysis is based on a studentâs Initial Consideration (first experience) through RDS. A studentâs final
classification is not reflected in this report. Therefore, those students who initially received a non-
resident classification may have subsequently received a resident classification through a
Reconsideration or Appeal.
⢠Geographic region, age, gender, and student experience data were based on 289,142 students who
started an Online Interview.
⢠RDS does not ask a student to provide their race or ethnicity when completing a request for
classification therefore, ethnicity and race data was pulled from 125,448 NCCCS admission applications.
⢠Resident: Students classified as Resident completed the RDS Online Interview as presented to them and
received a Resident classification or qualified for the Active Duty Military benefit.
⢠Non-Resident: Students classified as Non-Resident included students who completed the RDS Online
Interview as presented to them and received a Non-Resident classification, and students who confirmed
they did not want to be considered for residency. NCCCS campuses require a student to complete RDS
even if they live outside of North Carolina and/or do not want to be considered for residency.
⢠Did Not Finish: Students classified as Did Not Finish (DNF) are students who began the Interview,
stopped at some point during the Interview, and never returned to finish.
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The questions outlined in this document are the questions posed to the North Carolina State Education
Assistance Authority (NCSEAA) in the February 15, 2018 NCACCP Request for Data Analysis Memorandum.
1. What are the most common questions where people stop during the Interview (and do not return to
finish)?
RDS analyzed the user experience for 289,142 students who received classifications of Resident, Non-Resident,
and those who Did Not Finish (DNF) the RDS Online Interview between January 1, 2017 and January 1, 2018. Of
the 289,142 students, 6.31% of students Did Not Finish the RDS Online Interview.
RDS identified where each age group of students most commonly stopped in the Interview and therefore, did
not receive a classification. Student age was divided into three ranges: under 18, 18-23, and 24 and older. These
age ranges were used since the RDS Online Interview presents different questions to students depending on
these age ranges when completing the Interview.
The detailed breakdown for each age group is listed in Appendix B and reflects the top 10 questions on which
students stopped during the Online Interview and did not return. The top ten questions were not the same for
each age group; however, there were seven common stopping points across all three age groups. Three of the
seven common stopping points occur before a student is presented with specific domiciliary questions related to
tax, vehicle or employment information.
Table # 1
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As noted in the table above, the largest percentage of students stopped when presented with dependency
status questions. Dependency status questions are similar across all age groups although students under age 18
have a few additional questions specific to their circumstances.
Dependency Questions - Under Age 18
⢠Are you a court appointed emancipated minor?
⢠Are you a ward of the state?
⢠Does someone other than your parent have legal guardianship of you?
⢠Are you married?
⢠Are one or both of your parents living?
⢠Do your parents provide 50% or more of your total cost of living? Total cost of living means the cost of
your food, clothing, shelter, transportation, school or college tuition, and other incidental costs of living
added together.
Dependency Questions â Ages 18-23
⢠Are you now, or have you ever been, a Ward of the State? If you were a Ward of the State but have
been adopted, select no.
⢠Are you married?
⢠Are one or both of your parents living?
⢠Do your parents provide 50% or more of your total cost of living? Total cost of living means the cost of
your food, clothing, shelter, transportation, school or college tuition, and other incidental costs of living
added together.
Dependency Questions â Ages 24+
⢠Are you married?
⢠Are one or both of your parents living?
⢠Do your parents provide 50% or more of your total cost of living? Total cost of living means the cost of
your food, clothing, shelter, transportation, school or college tuition, and other incidental costs of living
added together.
Also considered were the questions where most students (by volume) ended their RDS Online Interview. It is
important to note that some of the questions do not impact certain age groups. For example, any questions
regarding financial self-sufficiency are never asked of students ages 24 and older who are considered to be
independent.
The questions in the table (2) are listed as they are presented to the student. The data is summarized into three
defined sections where students end their Interview and do not return. Section 1 identifies that 48.62% of
students never complete the initial questions (1-3 in table) in the Online Interview. Section 2 indicates that
25.89% (4-7 in table) stop at some point during the domiciliary specific questions for either themselves or their
parents. Lastly, Section 3 indicates that 15.95% (8-10 in table) stop at some point after claiming to be financially
self-sufficient.
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Table # 2
# Student stopped (DNF) â no return at these question(s): Count Percentage Section %
1 Do you claim to be a North Carolina resident? (first question) 874 5.18%
Section 1
48.62 %
2 Military involvement 534 3.17%
3 Dependency status 6,788 40.27%
4 Tax information 813 4.82%
Section 2
25.89%
5 Vehicle registration 2,202 13.06%
6 Driverâs license or State ID 840 4.98%
7 Employment 511 3.03%
8 # dependents in household (financial self-sufficiency question) 423 2.51%
Section 3
15.95%
9 Income (financial self-sufficiency) 1,261 7.48%
10 Unable to prove financial self-sufficiency; chose not to continue 1,004 5.96%
Total: 15,250 90.46%
2. What are the demographics of people who do not complete the Interview?
RDS reviewed age, gender, ethnicity, race and geographic region for students who Did Not Finish the RDS Online
Interview. Of the 6.31% who Did Not Finish the Interview, the majority of students were between the ages of 18
and 23 and female.
Table # 3
6.31% 4.77% 8.40% 4.65%
81.57% 86.35% 76.13% 77.66%
12.12% 8.88% 15.47% 17.69%
TOTAL < 18 (41,663) 18-23 (134,929) 24+ (112,550)
CLASSIFICATION AND DID NOT FINISH BY AGE
ALL STUDENTS (289,142)
Did Not Finish Resident Non-Resident
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Of the age 18-23 students who Did Not Finish RDS (11,073), 47.35% (5,245) ended their Interview before they
were presented with domiciliary specific questions, 20.98% (2,325) ended their Interview when asked
domiciliary specific questions, and 20.92% (2,648) ended their Interview when asked about income during
financial self-sufficiency.
Table # 4
The second demographic considered when analyzing students who Did Not Finish the RDS Online Interview was
gender. Gender showed minimal difference in terms of students who started the RDS Online Interview and did
not return.
Table # 5
Residents, 81.57%
Non-Residents, 12.12%
2,057 (11.28%)11,073 (60.70%)
5,113 (28.03%)
Did Not Finish,
6.31%
DID NOT FINISH DETAIL BY AGE GROUP
ALL STUDENTS (289,142)
DNF (<18) DNF (18-23) DNF (24+)
39.03%
60.97%
37.95%
62.05%
MALE FEMALE
STUDENTS WHO DID NOT FINISH (DNF)
BY GENDER (18,243 STUDENTS)
Total (289,142) Did Not Finish (18,243)
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A third demographic considered was race and ethnicity for students who did not complete RDS. This set of data
is the only data in this document which is NCCCS specific. RDS does not ask a student to provide their race or
ethnicity when completing a request for classification therefore, ethnicity and race data was pulled from
125,448 NCCCS admission applications.
The total number of students who Did Not Finish RDS is 18,243. The total number of NCCCS admission
applications started by students who Did Not Finish RDS is 5,206. If a student submitted more than one
admission application, the student is included more than once in the count. The race listed as Multiple
recognizes students who identified with more than one race on their admission application(s).
Table # 6
Race Did Not Finish RDS % Did Not Finish
White 1,996 38.34%
Black or African American 1,781 34.21%
Did Not Specify 1,010 19.40%
Multiple 254 4.88%
Asian 84 1.61%
American Indian or Alaska Native 74 1.42%
Native Hawaiian or Other Pacific Islander 7 0.13%
Total: 5,206 4.16%
The NCCCS admission applications request ethnicity data only on Hispanic or Latino students. The question
posed is âAre you Hispanic or Latino?â Students have the option to not answer, indicate âyesâ or indicate ânoâ.
No additional ethnicities are listed on the admission application for students to identify. Of the 125,448
admission applications, 10,787 applications identified with Hispanic or Latino ethnicity, 29,381 applications did
not specify, and 85,280 applications identified as Not Hispanic or Latino.
The total admission applications with students who identified as Hispanic or Latino (10,787) and Did Not Finish
RDS was 589 which amounted to 0.47% of all admission applications cross referenced with RDS and 5.46% of
those who identified as Hispanic or Latino.
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The final demographic considered for students who Did Not Finish the RDS Online Interview was geographic
location. Students not finishing RDS varied across the State. For this analysis, the zip code the student provided
to RDS was organized by North Carolina county. There were five counties with 10% or higher non-completion
rates. These counties were Gates, Yancey, Swain, Pamlico, and Columbus. All but one of these counties had less
than 250 total students and less than 35 students not finishing RDS. Columbus County was an exception to this
rule with 117 students not finishing RDS Online Interview out of 1,143 total students.
A detailed listing of each North Carolina zip code and related classifications is included in Appendix A.
3. Based on the research from questions 1 and 2, what actions will be taken to simplify the questions or help
people answer the questions?
The primary stopping point evident in this data analysis is students leaving the RDS Online Interview when
presented with the dependency status questions. The dependency questions are different based on age, but this
stopping point was number one across all age groups. Recent feedback in student focus groups also identified
this area as a point of confusion. RDS will consider ways to allow students to better identify their unique
situation and continue in the Interview in a more directed manner.
The second primary stopping point evident in this data analysis is students leaving the RDS Online Interview
when presented with vehicle registration questions. RDS will research further why students are leaving this
section of questions and consider possibilities for reducing this percentage.
The Higher Education Collaborative Advisory Committee (HECAC) recently made a policy decision to allow
students who are married or have a dependent, regardless of age, to be considered as independents when
completing RDS. Across all age groups, 15.95% of students left their Interview at some point when completing
financial self-sufficiency questions. RDS will implementing this functionality in early summer.
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4. Of those who are classified as in-state residents, what are the most common data points?
RDS identified, by age group, where students who received a Resident classification most commonly completed
the Online Interview as Resident. The questions were reviewed by age group since the RDS Online Interview
presents different questions to students depending on their age when they complete the Interview. Once the
most common data points within each age group were identified, these data points were compared across all
three age groups. Twelve common points emerged across all three age groups of the 289,142 total students. The
common data points in the chart are listed as they are presented to the student.
Table # 7
# Top Common Data Points for Residents Count Percentage
Cumulative
Percentage
1 Student identified self or parent as military 7,198 3.05%
2 Resident after vehicle registration (parent and independent) 187,719 79.63% 82.68%
3 Resident after driverâs license or State ID (parent and independent) 3,320 1.41% 84.09%
4 Resident after voter registration (parent and independent) 20,718 8.78% 92.87%
5 Resident after employment (parent and independent) 3,122 1.32% 94.19%
6 Resident after high school (parent and independent) 5,347 2.27% 96.46%
7 Resident after tax (for student as a dependent) 408 0.17% 96.63%
8 Resident after vehicle registration (for student as a dependent) 384 0.16% 96.79%
9
Resident after driverâs license or State ID (for student as a
dependent) 923 0.39% 97.19%
10 Resident after voter registration (for student as a dependent) 268 0.11% 97.29%
11 Resident after employment (for student as a dependent) 64 .03% 97.32%
12
Resident after student identified family as receiving social service
benefits (parent and independent) 5,722 2.43% 99.76%
Total: 235,293
There was minimal difference across the age groups in terms of residency classification. A total of 261 students
under age 18 identified as wards of the state. This was the only difference across all three age groups.
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5. Of those who are classified as out-of-state residents, what are the most common data points?
The same methodology for the Residency classification analysis was followed for the Non-Resident analysis. RDS
identified by age group the points where students who received a Non-Resident classification most commonly
completed the Online Interview. Once the most common data points within each age group were identified,
these data points were compared across all three age groups. There were 10 common data points which
emerged across all three age groups. The common data points in the chart are listed as they are presented to
the student.
Table # 8
# Top Completion Points for Non-Residents Count Percentage
Total %
Complete
1 Non-Resident after selecting no to claiming residency (first question) 1,050 3.00% 3.00%
2 Non-Resident after not meeting the Active Duty Military benefit 669 1.91%
45.58%
3 Non-Resident due to ineligible non-US citizen status 2,997 8.55%
4
Non-Resident after being unable to prove financial self-sufficiency and
choosing to end the Online Interview 2,810 8.02%
5
Non-Resident after not providing information on parent (such as a
unique identifier) 3,228 9.21%
6 Non-Resident due to duration 4,627 13.21%
7 Non-Resident after confirming filed NC taxes as a Non-Resident 1,641 4.68%
8 Non-Resident after completing social services questions 9,270 26.46%
49.88%9 Non-Resident after identifying they had no additional parent 5,343 15.25%
10 Non-Resident after completing veteran questions 2,864 8.17%
Total: 34,499 98.46%
Unlike students with Resident classifications, students with Non-Resident classifications showed slight
differences across age groups and sectors. Students under age 18 and age 24 and older tended to complete the
full Interview before receiving a Non-Resident classification while students ages 18-23 received Non-Resident
classifications at the end of the Interview but also when not meeting the financial self-sufficiency threshold (70%
of federal poverty guidelines). Students age 24 and older had a larger percentage of students not meeting the
12-month duration requirement (19.84%) compared to students under age 18 (5.92%) and students ages 18-23
(8.06%).
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6. Based on the research in questions 4 and 5, what questions can be eliminated from the Interview?
Since going live in December 2016, steps have been taken at both a policy and operational level to make the
Online Interview as user friendly as possible while staying within the guidelines of residency law. To date, RDS
has completed 22 releases to simplify and improve the RDS Online Interview experience. Some of the
enhancements include:
⢠Establishing policy to permit students over the age of 24 to be considered independent for completing
the Online Interview (May, 12, 2017)
⢠Removing the questions allowing students to identify with the âFive Yearâ residency rule and providing
them with an immediate classification (July 17, 2017)
⢠Removing detailed questions within the voting, vehicle, and marriage information sections. (May 4, 2017
and August 22, 2017)
⢠Add the ability for student to go directly from RDS back to their open CFNC admission application(s).
(August 2, 2017)
⢠Adding back buttons to various screens within the dependency section allowing a student to determine
which responses best address his or her personal situation (March 6, 2018)
⢠Added the Student Help Line on each page of the Online Interview (April 26, 2018)
⢠Modifying questions for clarity and adding or modifying help text (multiple releases)
Upcoming enhancements to be made include:
⢠The Higher Education Collaborative Advisory Committee (HECAC) recently made a policy decision to
allow students who are married or have a dependent, regardless of age, to be considered as
independents when completing RDS. RDS will modify the Online Interview to remove the financial self-
sufficiency questions for students in this demographic. This enhancement will be implemented in early
summer.
⢠Modifying the student status page(s) to notify a student of why they received a non-resident
determination.
⢠Providing students a historical record of their residency requests with RDS.
For the remainder of 2018, RDS will continue to enhance the Online Interview based upon feedback from
students, campuses and counselors, processing trends, and additional data analysis. HECAC will revisit this
analysis in early 2019 to evaluate the impact of the interim modifications with all undergraduate campuses
having participated for a full year.
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Appendix B
The top ten stopping points where students left RDS and did not return to finish is listed by age group. These
stopping points were not the same for each age group.
Age Group: Under 18
The top ten stopping points cover 95.14% of the students in this age bracket. Stopping points are organized in
the order in which they are asked in the Interview. The financial self-sufficiency module runs parallel to the
parent and independent path questions. Once the student passes financial self-sufficiency (if needed), the
student is then asked self-identifying questions as an independent and parent information is not requested.
#
Age Group: <18
Student stopped (DNF) â no return at these questions: Count Percentage
1 Do you claim to be a North Carolina resident? (first question) 104 5.05%
2 Confirming their address 22 1.07%
3 Military involvement 76 3.69%
4 Dependency status (independent or dependent) 1,117 54.25
5 Legal guardians (after identifying they have a legal guardian) 126 6.12%
6 Tax information 147 7.14%
7 Vehicle registration 212 10.30%
8 Driverâs license or State ID 83 4.03%
9 Employment 40 1.94%
10 Unable to prove financial self-sufficiency; chose not to continue 32 1.55%
Total: 1,959 95.14%
Age Group: 18-23
The top ten stopping points cover 92.26% of the students in this age bracket. Stopping points are organized in
the order in which they are asked in the Interview. The financial self-sufficiency module run parallel to the
parent and independent path questions. Once the student passed financial self-sufficiency (if needed), the
student is then asked self-identifying questions as an independent. Parent information is not needed.
#
Age Group: 18-23
Student stopped (DNF) â no return at these questions: Count Percentage
1 Do you claim to be a North Carolina resident? (first question) 372 3.36%
2 Military involvement 222 2.00%
3 Dependency status (independent or dependent) 4,651 41.99%
4 Tax information 423 3.82%
5 Vehicle registration 1,344 12.13%
6 Driverâs license or State ID 357 3.22%
7 Employment 201 1.81%
8 # dependents in household (financial self-sufficiency question) 419 3.78%
9 Income (financial self-sufficiency) 1,258 11.36%
10 Unable to prove financial self-sufficiency; chose not to continue 972 8.78%
Total: 10,219 92.26%
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Age Group: 24+
The top ten stopping points cover 95.33% of the students in this age bracket. Stopping points are organized in
the order in which they are asked in the Interview. Students aged 24 or older and not presented with financial
self-sufficiency questions.
#
Age Group: 24+
Student stopped (DNF) â no return at these questions: Count Percentage
1 Do you claim to be a North Carolina resident? (first question) 398 10.69%
2 Confirming their address 60 1.61%
3 Military involvement 236 6.34%
4 Dependency status (independent or dependent) 1,020 27.40%
5 Tax information 243 6.53%
6 Vehicle registration 646 17.36%
7 Driverâs license or State ID 400 10.75%
8 Employment 270 7.25%
9 Voter registration 167 4.49%
10 Non-US citizen (if indicated as such in their profile) 108 2.90%
Total: 3,548 95.33%
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Appendix C
Appendix C lists the RDS implementation schedule by date and campus.
Date Campus
December 5, 2016 All NC Independent and Private Colleges and Universities
February 20, 2017 Appalachian State University
Fayetteville State University
North Carolina A&T State University
North Carolina Central University
North Carolina State University
UNC Asheville
UNC Chapel Hill
UNC Charlotte
UNC Pembroke
UNC Wilmington
Western Carolina University
Randolph CC
February 22, 2017 UNC Greensboro
UNC School of Arts
February 23, 2017 Winston-Salem State University
February 27, 2017 Elizabeth City State University
March 2, 2017 East Carolina University
March 13, 2017 Alamance CC
Central Piedmont CC
Forsyth Technical CC
Guilford Technical CC
May 7, 2017 Bladen CC
Cape Fear CC
College of the Albemarle
Davidson County CC
Durham Technical CC
McDowell Technical CC
Roanoke-Chowan CC
Rowan-Cabarrus CC
Sampson CC
Stanly CC
June 26, 2017 Cleveland CC
Fayetteville Technical CC
Halifax CC
Martin CC
Mayland CC
Mitchell CC
Montgomery CC
Pamlico CC
Piedmont CC
Southeastern CC
Tri-County CC
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Date Campus
September 6, 2017 Caldwell CC and Technical Institute
Central Carolina CC
Coastal Carolina CC
Haywood CC
Isothermal CC
Johnston CC
Nash CC
Pitt CC
Richmond CC
Wayne CC
Wilson CC
September 18, 2017 Brunswick CC
Edgecombe CC
James Sprunt CC
Robeson CC
Rockingham CC
Surry CC
Vance-Granville CC
Wake Tech CC
Western Piedmont CC
Wilkes CC
October 2, 2017 AB Technical CC
Beaufort CC
Blue Ridge CC
Carteret CC
Catawba CC
Craven CC
Gaston CC
Lenoir CC
Sandhills CC
South Piedmont CC