ACTIONS SPEAK LOUDER THAN WORDS

2. Prepared by- Mr. M H Kalawate

3. Non-verbal communication
 Definition – “It is a communication without words.”
 Types of non -verbal communication:
Non-verbal communication
Body language Graphical language Paralanguage
Gestures Sign language
Language of sounds(Vocalics)
Postures Color language
e.g. yawning
Eye contact
chuckling
Movements
clapping
Facial expressions

4. Importance of non-verbal communication
Communication
Body Language (55%)
Vocal Communication
(38%)
Words (7%)

5. Why non-verbal communication is effective?
 It is more suitable than words, because it
is easy to point an object rather than
describe it.
 It is a time conserving mode of
communication.
 Easy to form and easy to understand.
 More effective in conveying the meaning of
complex ideas.

6. Functions of non-verbal communication
-To express
emotions
-To express
interpersonal
attitudes

7. -For self presentation
-To perform
rituals(greetings)

8. -To express feelings.
What’s That !

10. Forms of non-verbal communication
 Proxemics
 Vocalics
 Kinesics
 Chronemics
 Haptics

11. Proxemics
Proxemics-(Proximity= Nearness)
It is scientific study of space in communication.
The study of the use of zones or territories.
Four zones:
Dr. Albert Mehrabian has defined the following zones of
Proxemics:
1) Intimate zone ( 15 cm-45cm)
2) Personal zone (4 feet-12feet)
3) Social zone (over 12feet)
4) Public zone( over 3.6 m)

13. Keeping the safe distance
1) Intimate zone ( 15 cm-45cm)-
Only emotionally attached people are
allowed in this zone like parents, kith & kins,
spouse, lover etc.
2) Personal zone (4 feet-12feet)-
While attending social functions, parties
we should maintain this distance with people.
3) Social zone (over 12feet)-
While standing with strangers(
unknown) people we must keep the distance
according to this zone.

14. Why it matters?
 Some cultural factors affect the zone as well as
communication. Sometimes it cause
misunderstandings .
 If we keep wrong distance then you will face
negative reactions.
 It reflects your lifestyle and attitude. Whether you
are rural or urbane.
 We should follow the manners and etiquettes of

15. How?
- Ideal way of giving
introduction
- Negative reaction
Hello!
???
?
Hi!

16. Where?
- At meeting when two men
from city are giving greets
to each other.
- At meeting when two
men from village are
giving greets to each
other.

17. Vocalics

18. Vocalics
 Pronunciation –
In professional sectors your eloquence is
observed. Those who speak in R P (Received
Pronunciation) are preferred. So knowledge of
phonetics becomes crucial.
 Intonation –
The rise and fall in sound. Generally it shows
your passion, interest and intensity of speaking.
 Nucleus-
It means the stressed syllable. You must
use nucleus when you speak. The importance of the
word is depend on this.
e.g. This book is important.( this and not other)
This book is important.( this book not note book)

19. This book is important.( I'm not kidding)
This book is important.( I'm not kidding take it serious)
 Pace or rate of delivery-
The essence or the gist of your speech is understood only
when your pace is appropriate. It is decided by following factors:
 Your passion in the subject.
 Physical energy you posses.
 Your empathy towards audience.
 Cultural background ( South Indian people speak faster than
natives.)
 Techniques for using pace-
 Vary the speed according to situation.
 Synchronize pace with volume, pitch, body language, visual aids.
 Keep your antenna open analyze audience’s reaction and modify in
pace.

20. Weapons you have
 Pause and fillers –
The right word may be effective, but no word was ever as effective as a
rightly timed pause.” - Mark Twain
Pauses and fillers are potential weapon of a speaker. The
speaker who uses these is called ‘ Poised speaker’.
At emergency these tools provide ease to you. You should
take the fillers like ‘okay’, ‘you know’, ‘you see’ ‘ummm’ ‘I
mean ’etc.

21. Body Language - Signs
-The Ring or ‘OK’ Sign
-The Thumb-Up Sign

22. -The V Sign
-The shoulder shrug
As simple as that
!!!

23. Gesture Clusters
-Congruence or
disagreement
-Gesture in context- feeling
trouble

24. Speaking lie-lie detectors
-Child telling a
lie
-The teenager telling a
lie
-The adult telling a lie

25. Palm Power
- Submissive attitude
-Dominant attitude
- Aggressive attitude

26. SHAKING HANDS
- Taking control
-Giving control
- Ideal shake
hand

27. -Politician’s handshake
Showing honesty and trust
Some negative
handshakes
-’Dead fish’ showing weakness & lack
of confidence
-’Knuckle grinder ’ showing
aggressiveness

28. HANDSHAKE
(HANDSACHE)

29. HAND GESTURES
- Rubbing palms shows excitement
and interest
-Clenched hands with smiling
shows confidence
OK ! Today I’ll
start very
interesting
topic….

30. - Frustrating & negative gesture
- Showing dominance

31. Gripping hands, arms & wrists
-Gripping hands is signal of
frustration
-Superiority gesture

32. Thumb displays
- The person is trying to hide his
dominant attitude
-The woman is trying to hide her dominant &
aggressive attitude

33. Women…
they allare
same!
-Superiority ( thumbs are
up)
-Defensive and negative in
attitude(arm gripping)
-To ridicule
someone

34. Postures: standing tall
-Ready for action
- Lack of confidence, shy &
timid
All right ! Get ready
for activity..

35. - Feeling like stranger & lack of self-
confidence
- hesitations, inner conflict

36. - Frankness ( Candidness)
Submissive, non-threatening attitude.
Ideal Posture
-Open hand gesture

37. Sitting on hot seat
- Ideal posture
- Showing attitude- aggressiveness

38. - Shows lack of concern
-Shows tough
mindedness

39. Do’s Don’ts
 Sit straight
 Rest your hands
 Lean forward
X Don’t cross ankles &
arms
X Don’t tilt chair back
X Don’t stretch your legs
Do’s & don'ts of sitting

40. Arm gripping
-Confident and frank
attitude
- clenched showing defensive &
hostile attitude

41. Eye signals
“Eyes are windows, windows of the soul”
 Gaze behavior in eye to eye communication.
- Business gaze

42. - Social gaze
- Intimate gaze

43. Controlling gaze

44. Improving eye contact
 The triangle effect-
Do not stir or gaze to particular group or
audience.
Take a glance in triangle directions.
 The lighthouse effect –
See your audiences in the way like a
lighthouse guides to ships in sea.

45. Do’s Don’ts
 Look at object directly
 Use triangle technique
X Don’t shift your
attention
X Don’t stare at one
person
X Don’t look at Watch or
door
Do’s & Don’ts of eye contact