3. plentymarkets:
E-Commerce ERP for successful
online business.
You can manage all of your online business processes with one software: plentymarkets. From
setting up your items to processing orders, managing payments and fulfillment: all of the processes
are efficiently linked together so that you can fulfill orders quickly and provide your customers with
a high level of service. You will profit from our comprehensive support options and will always be
ahead of the game with our updates and innovative ideas. plentymarkets makes e-commerce simple,
convenient and efficient. It provides you with a wide range of individual functions that all work
together harmoniously under one roof.
More than 3,500 plentymarkets online sellers used our platform to sell their items and generated
2.15 billion EUR revenue in 2013. The bvh (German Association of Capital Market Groups at Universities)
estimated a total revenue of 39.1 billion. When comparing these two numbers, plentymarkets
generated 5.49 % of the entire revenue in German e-commerce. This market share is expected to
increase this year.
Multi-Channel
Stock management/
statistics
Order processing
Processes
CRM
Up2Date
Cloud
Hosting
Onlinestore
4. Which channels can I sell my items on? How
can I offer my items on as many channels as
possible?
5. Combine all successful sales channels:
Markets and online store –
plentymarkets multi-channel!
Thanks to plentymarkets, you can use sophisticated multi-channel tech-
nology to automatically list your items on all of the major markets and price
comparison portals like Amazon, eBay, play.com, fruugo, Zalando, Rakuten,
ricardo and co. Make the most of several sales channels simultaneously
and be present on several different platforms to attract more attention to
your online store and increase your revenue. You can easily incorporate
your local store as well, making it possible for you to control all of your sales
activities with just one powerful piece of software.
plentymarkets online store
Use plentymarkets to manage multiple online stores with individual
designs. Offer a wide range of products and decide which items should
be sold in which countries. Our CMS helps you to individually design
your online store and puts no limits on your web designer‘s creativity.
The online store is pre-certified, making it easier to qualify for important
distinctions like the Trusted Shops Seal of Approval. Customers put their
trust in certified stores and are more likely to give positive feedback.
plentymarkets provides you with everything that you need to make your
offers location-specific and start selling internationally.
plentymarkets stock management
The integrated plentymarkets stock management system keeps track of
your stock in one, central location. It synchronizes stock changes with all
of the markets and online stores that were connected. The sophisticated
stock management system and centralized warehouse management
system provide you with everything you need to manage your stock and
keep your items available. A wide range of statistics keep you updated
on your key business figures. Find out how much profit is generated with
each sales channel and analyze other interesting information such as the
reasons for returns and your customers‘ buying patterns.
6. How can I make my order process more
efficient and tailor it to meet my needs?
7. Automated processes:
Quick shipments, secure payments
and topnotch customer support!
A quick delivery of ordered goods is the most important service in
e-commerce. plentymarkets sets a good example in this regard and offers
you different solutions: You can either ship items yourself, hire a fulfillment
service provider to do this for you or you can combine the two options
as desired. We integrated many of the leading payment providers, which
ensures that your payment transactions will always run smoothly in your
home country and abroad. Hence, your orders are directly handed over to
the automatic invoicing process after having received the payment and
your goods can be sent immediately.
plentymarkets CRM
Provide your customers with topnotch support: Our customer relationship
management module provides all customer information such as order
and payment histories and important details about customer queries at a
glance. React in an instant and respond to incoming queries or even com-
plaints directly in plentymarkets with the integrated ticket system. You can
even turn your E-mails and eBay messages into tickets. In other words, you
can compile all of your customer communication in one central location
and manage all of your customer services with one system.
plentymarkets processes
Flexible, effective and reliable! Each company has particular workflows and
individual needs. This is why we developed a plentymarkets system that
can be adapted to your new requirements anytime. Our software includes
the plentymarkets Client free of charge. This tool provides you with an
easy-to-handle, graphical process editor that helps you to configure, map
and automate your workflow in plentymarkets. It also allows you to access
local devices and automatically carry out your processes from beginning
to end.
9. We‘ll help you stay flexible:
Our cloud grows to meet
your needs!
Each company has particular workflows and individual needs. This is why we developed a
plentymarkets system that can be adapted to new requirements anytime. Our software provides
you with an easy-to-handle, graphical process editor that helps you to configure, map and automate
your workflow in plentymarkets.
plentymarkets Up2date
plentymarkets is a flexible all-in-one solution that keeps up with the
dynamics of e-commerce. We not only respond to any changes with
continuous software maintenance, but we also permanently work on de-
velopments to match the latest innovations in e-commerce. We provide
them as free updates to our customers on a regular basis. Hence, with
plentymarkets you will always have a modern system at hand that spares
you planning time-consuming and often costly software projects. Daily
updates are added without disrupting your day-to-day business. Larger
upgrades contain a wide range of new features and are made available in
new versions.
plentymarkets cloud hosting
With plentymarkets, you never have to worry about server hardware
again. This is because we will host your plentymarkets system in our high-
ly performing and secure cloud. The cloud guarantees the performance
you need at all times. We will help you feel safe by protecting you from
unexpected system shut-downs or dangerous attacks by third parties.
We keep your system running by simultaneously saving your data on
two different servers. Furthermore, we protect your data with the latest
technology.
11. Success Story DeLife:
Make the switch and start
your own success story!
DeLife began using plentymarkets as an all-in-one solution in 2009 and integrated several new
distribution channels. plentymarkets has proven itself to be the perfect all-in-one solution for all
necessary processes. It keeps the company up-to-date in e-commerce since the software is developed
continuously. DeLife decided to continue using plentymarkets even when the company‘s internal pro-
cesses became too complex. It now uses plentymarkets as a middleware between external service
providers and its own ERP system.
DeLife considers plentymarkets to be a step
ahead of the rest when it comes to new
developments in e-commerce, such as interfaces
to distribution portals, markets, payment and
shipping providers or other external services.
This way DeLife is always able to gain the
competitive edge. DeLife appreciates that the
latest technologies are always provided at first
hand and that plentymarkets takes individual
demands and problems into consideration.
A few of our awards:
A few of our customers:
12. www.plentymarkets.com
The plentymarkets features
Free store designs
Completely customizable store design
Intuitive user interface
Search engine friendly online store
Clean URLs
Clients (stores)
Multiple languages
Multiple currencies
UTF-8 content
B2B and B2C
Product search and live search
Integrated search providers: Findologic, FACT-Finder
Web analysis: Econda, Google Analytics
Coupons
Gift service
Item variations
Discounts
Cross-selling
Live shopping
Top sellers
New arrivals
Watchlist
Order properties
Sweepstakes function
Product videos (Treepodia)
plentymarkets online store
Zoom function
Item ratings
Trusted Shops seller rating
eKomi customer ratings
EHI pre-certified
Trusted Shops pre-certified
Legal text import (JanoLaw, Händlerbund and IT Recht Kanzlei)
My account area
Returns processing
Facebook and Twitter interface
RSS feeds
Social bookmarks
Newsletter module
Affiliate marketing
Weblog / Blog
Customer forum
Guestbook
Digital goods
Scheduler module
Categories (6 levels)
Price columns
Price calculation
Graduated prices
18+ module
plentymarkets multi-channel
Completely integrated online store
Up to 50 clients (stores) per system
Link to cash register / local store
Mobile commerce
Complete integration of all major markets
Automatic data exchange: items, stock, orders, customers, payment,
returns
Simultaneous sales via multiple channels
Individual prices per sales channel
Centralized order processing
Success analysis
Reach a wider range of customers
13. plentymarkets stock management / statistics
Centralized stock management
Centralized stock and price synchronization with sales channels
Reorder management
Warehouse and storage location management
Multiple suppliers/creditors
Multiple warehouses
STOCK MANAGEMENT
Total revenue development
Revenue by category
Shopping cart development
Revenue by referrer per order
Revenue by referrer per item
Revenue by shipping region
Returns, credit notes, cancellations
Status of the current orders
Order processing times
Pending payments according to payment methods
Comprehensive possibilities for managing each item - suppliers,
purchase prices and item numbers
Inventory
Stock synchronization via import function / API
Orders
STATISTICS
Reserved stocks
Point of sales integration via POSMAN live interface
Shipping orders by shipping service provider
Shipping costs by shipping service provider
Current stock
Sold item quantities
Estimated stock turnover and reorder levels
Leads via interaction
Leads via status
Sent messages
Tops/Flops
Contribution margin I + II
14. www.plentymarkets.com
The plentymarkets features
Central overview of all payments
Automatic synchronization of incoming payments
Automatic synchronization of bank accounts (EBICS / HBCI)
Automatic Assignment of payments to receipts/orders
Integration of all important payment providers
Supports different currencies
Supports direct debits (SEPA)
Supports bank transfers (SEPA)
Supports return payments
Supports partial payments
Integrations for debt collection service provider
AR list
plentymarkets order processing
PAYMENT
Central processing of orders from all distribution channels
Separated processing by client (store)
Various filter options
Individual order statuses
Event system / Event procedures for carrying out standard tasks
Automatic dunning process
Automatically sends E-mail templates
Processes: order, credit note, return, warranty, offer, etc.
Supports partial deliveries
Automatic assignment of warehouses
Separate deliveries of orders via several warehouses
International address validation by AddressDoctor
Arvato credit rating
Transmission of shipping statuses to external markets
ORDER PROCESSING
Integrated fulfillment tool
Supports several warehouses
Parallel shipping via several external fulfillment partners
Software-aided picking
Optimal picking routes
Integration of the most important shipping service providers
Automatically generates shipping labels
Individual shipping processes
Return management
Repair warehouse
Supports tracking
LOGISTICS & FULFILLMENT
Software as a service
Maximum availability and reliability
Hosted in the plenty cloud
Optimized failover system
1st domain included (further domains possible)
Hosting on your own servers is possible
Ideal balance for high traffic
Innovative caching technology for fast and short online store loading times
plentymarkets cloud hosting
15. Customer requests via E-mail or in the online store - directly assigned to the customer account
User interface for editing customer surveys (similar to the E-mail application)
Assigning types and priorities to requests
Assigning requests to certain employees or a group of employees
Tracking the communication flow (incl. file attachments) in the central ticket system
Access to the order history and communication while processing the request
Answering requests via plentymarkets E-mail service and the help of text blocks
plentymarkets CRM
COMMUNICATION
Administer your contact data centrally
Quick customer search
Customer data: complete overview of all data
Several delivery addresses
Taking notes
Data fields can be designed freely per customer class or client
Manages documents per customer
Access to complete communication (ticket history)
Access to all orders/reorders
CUSTOMER DATA
We are continuously improving plentymarkets
Improvements are released as software versions on a regular basis
Improvements will be announced in our changelog in advance
We have our own software testing team
In the case that software errors may occur in spite of our testing they will be communicated through our support team and fixed by our developers
plentymarkets Up2date
SOFTWARE VERSIONS
All menus and functions are described in our manual in two languages (DE / EN) and are constantly updated
Apart from the manual, we are working on further video tutorials
The SOAP API‘s documentation is generated automatically and always up to date
DOCUMENTATION
