Mitchell Troy Jaques is seeking an entry-level management or related position. He has nearly 10 years of experience in customer service, sales, finance, and retail. He has worked on campaigns for major clients such as Walmart, Home Depot, Staples, Citibank, and Verizon Wireless. His professional achievements include implementing streamlined fraud prevention systems at Citibank that saved the company over $500,000. He is currently pursuing an MBA from the University of Phoenix.

1. 3574 Eccles Ave Apt. B
Ogden, UT 84403
801-836-2220 | Mitchelljaques@gmail.com
MITCHELL TROY JAQUES
OBJECTIVE “I’m a Business Professional with a demonstrated background reflectingcloseto 10 years of
experience within the sectors of: Customer Service, Sales,Finance,Retail,promotions to name a
few areas of applied practice.I havealso served as the elected leader for a start-up employee
recognition campaign.I haveworked on integrated campaigns for major clients such as Wal-Mart,
Home Depot, Staples,CitiBank,Verizon Wireless,HughesNet and other well recognized
organizations.
I seek to bringmy talents for out-of-box thinkingand determination to excel to an organization
that may benefit from the extensive trainingand business oriented education that I havereceived
throughout the lastdecade.
I aim to continually learn and growin an ever changingenvironment of business and
management.
I am open to entry-level management opportunities or also officerelated positions
PROFESSIONAL
ACHIEVEMENTS
WORK RELATED ACCOMPLISHMENTS
 Implementation of more functional streamlined tools for the systematic
delay of triggeringfraud prevention systems whileworking at Citibank.
 Implemented team oriented recognition and incentives committee
which corresponded directly to budget allotments.
 Saved company in excess of $500,000 duringposition of Fraud
Prevention.
 Achieved top 30% of department performance in KPI’s.
SKILLS  Portfolio Management
 Business Strategy & Project Management
 Team Buildingand Customer Satisfaction
 Change Management
 Cross-functional TeamLeadership
 Technical computingskillsin MicrosoftOffice,Windows OS,and other
programs
WORK HISTORY CALL CENTER REPRESENTATIVE AT FOCUS SERVICES OGDEN, UT
AUGUST 2016 - PRESENT (2 MONTHS)
Description:1)answer calls and respond to emails 2)handle customerinquiries both telephonically
and by email3)research required information using available resources 4)manageand resolve
customer complaints 5)providecustomers with productand service information Page26)enter new

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customer information into system 7)process orders, forms and applications 8)routecalls to
appropriateresource
DETAILER AT ED KENLEY FORD LAYTON, UT
JANUARY 2016 - JULY 2016 (7 MONTHS)
Description:1) Cleans and refurbishes newand usedautomobiles,performing any combination of
following duties: Washes vehicleexterior to clean cars, using cleaning solution, water, cloths, and
brushes. 2) Applies wax to auto body, andwipes or buffs surfaces to protectsurfaces andpreserve
shine. 3) Vacuums interiors ofvehicles to remove loosedirt and debris, using vacuum cleaner. 4)
Cleans upholstery, rugs, andother surfaces,using cleaning agents, applicators, and cleaning devices.
5) Applies special purposecleaners toremoveforeignmaterials whichdo notrespondto normal
cleaning procedures,utilizing experience andfollowing recommendations ofproduct manufacturer.
CUSTOMER SERVICE/TECH SUPPORT AT XEROX SLC,UT
APRIL 2012 - FEBRUARY 2014 (1 YEAR 11 MONTHS)
Description:1)answer calls and respond to emails 2)handle customerinquiries both telephonically and by email3)research
requiredinformationusing availableresources 4)manage andresolvecustomer complaints 5)resolvecomplextechnical
device issues, as I was untrained to dotechnical supporttasks
FRAUD PREVENTION SPECIALIST II AT CITIBANK LAYTON, UT
MAY 2006 - JANUARY 2012 (5 YEARS 9 MONTHS)
Description:1)Customer Service2)FraudEarly Warning (Fraud Detection/ Prevention) 3)Credit 4) New accounts
EDUCATION UNIVERSITY OF PHOENIX MASTERS IN BUSINESS ADMINISTRATION (M.B.A.)
APPROX:GRAD DATE:03/2017
University of Phoenix Bachelors of Science in Business
Graduated on:10/31/2011
REFERENCES KAT KENNEDY
Supervisor for Home Depot Call-Center in Ogden, UT
801-529-0465
JASON POLAR
Co-Manager for the Baton Rouge, LA Mall
225-315-5235