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#ProjectA tweet chat summary Thinking the Unthinkable - 21 August 2018


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Summary of the #ProjectA tweet chat held on 21 August about 'thinking the unthinkable' in making improvements to ambulance services.

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#ProjectA tweet chat summary Thinking the Unthinkable - 21 August 2018

  1. 1. Compiled by: Leigh Kendall @leighakendall , and Camilla Lindo @camilla56026807 of the Horizons team. #ProjectA Tweet chat summary 21st August 2018
  2. 2. Contents Slide What happened in the tweet chat? 3 What were the outputs? 4 What is #ProjectA? 5 The themes that emerged: - Data sharing - Effective use of resources - Improving ambulance resources - Bypassing the emergency department - Training and wellbeing - Improving technology - Rotation - Involving patients and the public - Thinking the unthinkable! 6-14 Crowdsourcing the ideas 15 Data sources 16 Continuing the conversation 17
  3. 3. What happened in the tweet chat? On 21st August at 7pm the Horizons team hosted a 60 minute #ProjectA tweet chat seeking responses to the following questions: 1. Introduce yourself – hello my name is… 2. What ambulance service ‘rules’ would you like to break? What gets in the way of giving great care and doing our jobs well? 3. What should we challenge, change, or adapt to provide better patient care? 4. What one innovation could make the care that ambulance services provide dramatically better, or the jobs that ambulance staff do significantly easier? 80 people participated with a total audience of 320,928 generating 439 tweets and 45 new ideas! Source: FollowtheHashtag The ProjectA influencers. Source: Symplur Most participants were from the UK, with some in the US, and Australia. Source: FollowtheHashtag
  4. 4. What were the outputs? The #ProjectA team evaluated the 439 tweets* from the tweet chat and identified 45 as specific ideas that could be added to the ideas platform. Some will be new posts and others may add support or breadth to existing ideas. We grouped the ideas into the following themes: - Data sharing - Effective use of resources - Improving ambulance resources - Bypassing the emergency department - Training and wellbeing - Improving technology - Rotation - Involving patients and the public - Thinking the unthinkable! Each person who initiated the tweet has been invited to post their idea on to the ideas platform. *Please note that this curation includes only those tweets that included the hashtag #ProjectA
  5. 5. What is #ProjectA? #ProjectA (for ambulance) is a 12 month project to mobilise frontline ambulance staff and patients to identify and implement ideas that will contribute to improvements in urgent and emergency services. The project was initiated by Simon Stevens, the Chief Executive of NHS England, after he spent time with ambulance crews in London and the Midlands. Simon identified the potential for frontline ambulance staff to play a much bigger role in innovation, service redesign and problem solving. He has asked the NHS Horizons team to work with the Association of Ambulance Chief Officers (AACE) to develop a year-long initiative that supports and builds on the excellent work that is underway in many parts of the system and builds on the ideas and energy of frontline ambulance staff. The ambition is to identify at least four major change ideas that can be developed, prototyped and implemented by frontline staff across all ten ambulance trusts, in time to start making a difference in winter 2018/19. The whole ethos and approach of #ProjectA is one of co-production and collaborative decision making.
  6. 6. Data sharing
  7. 7. Effective use of resources
  8. 8. Improving ambulance resources
  9. 9. Bypassing the ED
  10. 10. Training and wellbeing
  11. 11. Improving technology
  12. 12. Rotation
  13. 13. Involving patients and the public
  14. 14. Thinking the unthinkable!
  15. 15. Crowdsourcing the ideas The #ProjectA Ideas Platform has been designed around five specific challenges that emerged from the work at the launch event on 28th June. These are: • The partnership with the public challenge • The patient pathways challenge • The roles, practices, wellbeing and career progression challenge • The working with partners challenge • The thinking the unthinkable and current “rules” and perceptions challenge The #ProjectA Ideas platform will remain live until September 2018 and is being underpinned by five tweet chats, each focused on one of the five challenges. Leigh Kendall, Communications Lead, NHS Horizons How to run a successful twitter chat
  16. 16. Data sources for this analysis 1. Follow The Hashtag!/archive/projecta-dashboard-v1-2018- 08-24-2?id=dashboard&from=20180821180000&to=20180821235900 2. Symplur healthcare hashtag project: hashtags/ProjectA/analytics/?hashtag=ProjectA&fdate=8%2F21%2F2018&sho ur=10&smin=0&tdate=8%2F21%2F2018&thour=16&tmin=0 3. Wakelet
  17. 17. Continuing the conversation The ideas platform will be open until 3 September 2018. After that time, a group of people and critical friends drawn from the ambulance service, partner organisations and the public will be looking at all the ideas and get ‘long list’ of ideas together ready for testing by frontline colleagues through an ‘Innovation Burst’ on 26 and 27 September. Keep an eye out for future news using #ProjectA