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Compiled by: Leigh Kendall @leighakendall ,
and Camilla Lindo @camilla56026807 of the
Horizons team.
#ProjectA
Tweet chat
summary
21st August 2018
Contents
Slide
What happened in the tweet chat? 3
What were the outputs? 4
What is #ProjectA? 5
The themes that emerged:
- Data sharing
- Effective use of resources
- Improving ambulance resources
- Bypassing the emergency department
- Training and wellbeing
- Improving technology
- Rotation
- Involving patients and the public
- Thinking the unthinkable!
6-14
Crowdsourcing the ideas 15
Data sources 16
Continuing the conversation 17
What happened in the tweet chat?
On 21st August at 7pm the Horizons team hosted a 60
minute #ProjectA tweet chat seeking responses to the
following questions:
1. Introduce yourself – hello my name is…
2. What ambulance service ‘rules’ would you like to
break? What gets in the way of giving great care and
doing our jobs well?
3. What should we challenge, change, or adapt to provide
better patient care?
4. What one innovation could make the care that
ambulance services provide dramatically better, or the
jobs that ambulance staff do significantly easier?
80 people participated with a total
audience of 320,928 generating
439 tweets and 45 new ideas!
Source: FollowtheHashtag
The ProjectA influencers. Source: Symplur
Most participants were from the UK,
with some in the US, and Australia.
Source: FollowtheHashtag
What were the outputs?
The #ProjectA team evaluated the 439 tweets* from the tweet chat and identified 45
as specific ideas that could be added to the ideas platform. Some will be new posts
and others may add support or breadth to existing ideas.
We grouped the ideas into the following themes:
- Data sharing
- Effective use of resources
- Improving ambulance resources
- Bypassing the emergency department
- Training and wellbeing
- Improving technology
- Rotation
- Involving patients and the public
- Thinking the unthinkable!
Each person who initiated the tweet has been invited to post their idea on to the
ideas platform.
*Please note that this curation includes only those tweets that included the hashtag #ProjectA
What is #ProjectA?
#ProjectA (for ambulance) is a 12
month project to mobilise frontline
ambulance staff and patients to
identify and implement ideas that will
contribute to improvements in urgent
and emergency services.
The project was initiated by Simon Stevens, the Chief Executive of NHS England,
after he spent time with ambulance crews in London and the Midlands. Simon
identified the potential for frontline ambulance staff to play a much bigger role in
innovation, service redesign and problem solving. He has asked the NHS Horizons
team to work with the Association of Ambulance Chief Officers (AACE) to develop a
year-long initiative that supports and builds on the excellent work that is underway
in many parts of the system and builds on the ideas and energy of frontline
ambulance staff.
The ambition is to identify at least four major change ideas that can be
developed, prototyped and implemented by frontline staff across all ten ambulance
trusts, in time to start making a difference in winter 2018/19. The whole ethos and
approach of #ProjectA is one of co-production and collaborative decision making.
Data sharing
Effective use
of resources
Improving ambulance resources
Bypassing the ED
Training and wellbeing
Improving technology
Rotation
Involving patients and the public
Thinking the unthinkable!
Crowdsourcing the ideas
The #ProjectA Ideas Platform has been designed around five specific challenges
that emerged from the work at the launch event on 28th June. These are:
• The partnership with the public challenge
• The patient pathways challenge
• The roles, practices, wellbeing and career progression challenge
• The working with partners challenge
• The thinking the unthinkable and current “rules” and perceptions challenge
The #ProjectA Ideas platform will remain live until September 2018 and is being
underpinned by five tweet chats, each focused on one of the five challenges.
Leigh Kendall, Communications Lead, NHS Horizons
How to run a successful twitter chat
Data sources for this analysis
1. Follow The Hashtag
http://analytics.followthehashtag.com/#!/archive/projecta-dashboard-v1-2018-
08-24-2?id=dashboard&from=20180821180000&to=20180821235900
2. Symplur healthcare hashtag project:
https://www.symplur.com/healthcare-
hashtags/ProjectA/analytics/?hashtag=ProjectA&fdate=8%2F21%2F2018&sho
ur=10&smin=0&tdate=8%2F21%2F2018&thour=16&tmin=0
3. Wakelet
https://wakelet.com/wake/9a4f2893-d06a-4182-b695-59d40b1d86d5
Continuing the conversation
The ideas platform ProjectA.Crowdicity.com will be open until 3 September 2018.
After that time, a group of people and critical friends drawn from the ambulance
service, partner organisations and the public will be looking at all the ideas and get
‘long list’ of ideas together ready for testing by frontline colleagues through an
‘Innovation Burst’ on 26 and 27 September. Keep an eye out for future news using
#ProjectA

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#ProjectA tweet chat summary Thinking the Unthinkable - 21 August 2018

  • 1. Compiled by: Leigh Kendall @leighakendall , and Camilla Lindo @camilla56026807 of the Horizons team. #ProjectA Tweet chat summary 21st August 2018
  • 2. Contents Slide What happened in the tweet chat? 3 What were the outputs? 4 What is #ProjectA? 5 The themes that emerged: - Data sharing - Effective use of resources - Improving ambulance resources - Bypassing the emergency department - Training and wellbeing - Improving technology - Rotation - Involving patients and the public - Thinking the unthinkable! 6-14 Crowdsourcing the ideas 15 Data sources 16 Continuing the conversation 17
  • 3. What happened in the tweet chat? On 21st August at 7pm the Horizons team hosted a 60 minute #ProjectA tweet chat seeking responses to the following questions: 1. Introduce yourself – hello my name is… 2. What ambulance service ‘rules’ would you like to break? What gets in the way of giving great care and doing our jobs well? 3. What should we challenge, change, or adapt to provide better patient care? 4. What one innovation could make the care that ambulance services provide dramatically better, or the jobs that ambulance staff do significantly easier? 80 people participated with a total audience of 320,928 generating 439 tweets and 45 new ideas! Source: FollowtheHashtag The ProjectA influencers. Source: Symplur Most participants were from the UK, with some in the US, and Australia. Source: FollowtheHashtag
  • 4. What were the outputs? The #ProjectA team evaluated the 439 tweets* from the tweet chat and identified 45 as specific ideas that could be added to the ideas platform. Some will be new posts and others may add support or breadth to existing ideas. We grouped the ideas into the following themes: - Data sharing - Effective use of resources - Improving ambulance resources - Bypassing the emergency department - Training and wellbeing - Improving technology - Rotation - Involving patients and the public - Thinking the unthinkable! Each person who initiated the tweet has been invited to post their idea on to the ideas platform. *Please note that this curation includes only those tweets that included the hashtag #ProjectA
  • 5. What is #ProjectA? #ProjectA (for ambulance) is a 12 month project to mobilise frontline ambulance staff and patients to identify and implement ideas that will contribute to improvements in urgent and emergency services. The project was initiated by Simon Stevens, the Chief Executive of NHS England, after he spent time with ambulance crews in London and the Midlands. Simon identified the potential for frontline ambulance staff to play a much bigger role in innovation, service redesign and problem solving. He has asked the NHS Horizons team to work with the Association of Ambulance Chief Officers (AACE) to develop a year-long initiative that supports and builds on the excellent work that is underway in many parts of the system and builds on the ideas and energy of frontline ambulance staff. The ambition is to identify at least four major change ideas that can be developed, prototyped and implemented by frontline staff across all ten ambulance trusts, in time to start making a difference in winter 2018/19. The whole ethos and approach of #ProjectA is one of co-production and collaborative decision making.
  • 15. Crowdsourcing the ideas The #ProjectA Ideas Platform has been designed around five specific challenges that emerged from the work at the launch event on 28th June. These are: • The partnership with the public challenge • The patient pathways challenge • The roles, practices, wellbeing and career progression challenge • The working with partners challenge • The thinking the unthinkable and current “rules” and perceptions challenge The #ProjectA Ideas platform will remain live until September 2018 and is being underpinned by five tweet chats, each focused on one of the five challenges. Leigh Kendall, Communications Lead, NHS Horizons How to run a successful twitter chat
  • 16. Data sources for this analysis 1. Follow The Hashtag http://analytics.followthehashtag.com/#!/archive/projecta-dashboard-v1-2018- 08-24-2?id=dashboard&from=20180821180000&to=20180821235900 2. Symplur healthcare hashtag project: https://www.symplur.com/healthcare- hashtags/ProjectA/analytics/?hashtag=ProjectA&fdate=8%2F21%2F2018&sho ur=10&smin=0&tdate=8%2F21%2F2018&thour=16&tmin=0 3. Wakelet https://wakelet.com/wake/9a4f2893-d06a-4182-b695-59d40b1d86d5
  • 17. Continuing the conversation The ideas platform ProjectA.Crowdicity.com will be open until 3 September 2018. After that time, a group of people and critical friends drawn from the ambulance service, partner organisations and the public will be looking at all the ideas and get ‘long list’ of ideas together ready for testing by frontline colleagues through an ‘Innovation Burst’ on 26 and 27 September. Keep an eye out for future news using #ProjectA