1. © 2014 IBM Corporation
Teach a Man to Fish
Driving better data by
training Maximo end users at
Calgary Catholic School District
Miranda Anderson,
Business Analyst
IAF2909

2. Calgary Catholic School District
1
• 105 schools plus several administration sites
• 562 000 m2 (6 049 310 ft2) of facilities
• 51 000 students and 3 300 instructional staff
• 1 700 support staff
• 323 school caretakers
• 2 service clerks

3. Questions I had…
2
• How does everybody know what to do?
• How do I know what Maximo is doing?
• What are you hoping that Maximo will do for you?
• Have you thought about re-implementing?

4. Document to infinity
3

5. Document the documents
4

6. The survey
5
• Did the tradesperson sign in when they arrived?
• Rate the responsiveness to your request
• Rate the level of communications throughout the process
• Rate the quality of the work done

7. Caretaker e-mail
6

8. Service desk view
7

9. Satisfaction
8

10. Communications
9

11. “Service level agreements”
10

12. SSR Redesign - after
11

13. Training challenge…
12

14. Adoption challenge
13
“It’s too hard.”

15. What did we (I) learn?
14
• Someone must exercise their authority over process.
• Don’t wait until the system is perfect to start training
users.

16. Train @ user site
15
• Reduces the perception of time loss
• Reduces fear of the unknown
• Allows for small group discussion regarding site
specifics.

17. Thank You
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