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1. Transforming the Global
Talent Acquisition Experience
Tanya Delany, PhD
Director of Selection,
Onboarding and Analytics,
IBM

2. IBM Facts and Figures
• Global technology and innovation company headquartered in Armonk, NY
• More than 375k employees in 170 countries
• 106 years of innovation and restless reinvention
• Led by Chairman, President and CEO Ginni Rometty
• $81.8B in revenue
• $6B+ a year invested in R&D

3. IBM Facts and Figures
IBM Research:
5 Nobel Laureates,
9 US National Medals
of Technology, 5 US
National Medals of
Science, 6 Turing
Awards
Inventions:
The PC; SABRE travel
reservation system;
UPC codes, Watson, the
Jeopardy!-playing
computing system
Purpose:
To be essential to our
clients and to the world.
IBMers do this by living
our Values, acting upon
our Practices

4. Three Shifts Transforming Our Industry, Clients and IBM
The emergence of the cloud is
transforming IT and business
processes into digital services
Shift 2
Data is becoming the world’s
new natural resource,
transforming industries and
professions
Shift 1
Mobile and social are transforming
individual engagement, creating
expectations of security, trust and
value in return for personal
information
Shift 3

5. The Next Chapter for IBM
Our platform is cloud
Our solutions are cognitive
Our focus is industries

6. IBM and Kenexa
ARMONK, N.Y. - 04 Dec 2012: IBM (NYSE: IBM) today
announced the closing of its acquisition of Kenexa.
Kenexa bolsters IBM's leadership in helping clients
embrace social business capabilities while gaining
actionable insights from the enormous streams of
information generated from social networks every day.
The net purchase price is approximately $1.3 billion.
IBM Completes Acquisition of Kenexa
Accelerates Social Business for Workforce
Transformation

7. IBM Talent Acquisition
Our recruitment transformation leverages technology to
transform the hiring experience and outcomes:
• Speed and flexibility – reduced time to hire
• Quality – data driven insights for enhanced hiring decisions
• Experience – representative of brand
MISSION: Enable IBM’s success by attracting & hiring the best talent to
meet the changing demands of the business and deliver an exceptional
hiring experience
Cloud
Business
Analytics
Mobile
Social

8. Policy
“All Candidates must be reviewed against criminal records from an official government
source prior to the Candidate’s first day of hire, unless prohibited by local law. The time
period of this review should be for a minimum of 5 years (looking back from date of hire).”

9. Prior Situation…
US
CANADA
countries using
a vendor
14
different
vendors used
21
More than
50k checks done
each year
50k
MEXICO
VENEZUELA
ARGENTINA
SOUTH AFRICA
CEWA
UK
UAE
PAKISTAN
INDIA
THAILAND
MALAYSIA
ANZ

10. UK
PAKISTAN
INDIA
Examples of Variance in Current Challenges
• ~200 checks annually
• Recruiters used multiple tools to collect
candidate information, manual entry into
vendor’s portal and manual retrieval and entry
into ATS
• Manual entry increased likelihood of delays
due to data entry related errors
• ~ 36,000 checks annually
• Required vendor’s lawyer to visit court rooms
and check candidate information
• 16.4 business days for checks to be completed
• ~100 checks annually
• Recruiter encrypted candidate information and
emailed to vendor
• Vendor completed check, encrypted
information and emailed back results

11. Big Opportunity: Integrate and Harmonize
Integrate and automate into
BrassRing – ATS
Simplify and centralize
vendor management
Reinforce and harmonize
data protection

12. Solution
Offer accepted ADP posts results
ADP completes
checks
Candidate completes
consent and
information sent to
ADP

13. UK
PAKISTAN
INDIA
2017 Results and Impact
Integrate and Automate
Recruiters utilize 1 tool to engage
with candidates, ADP and receive
check results
Simplify and Centralize
• Went from 8 vendors in country to 1
• 16.4 business days for checks to be
complete, now 2.3 days
Reinforced and
Harmonized Data
Request secured via ATS. NO longer
dependent on recruiter and vendor
manually encrypting data files

14. 2017 Results and Impact
Impact
• Enhanced candidate experience
• Enhanced MGR experience
• Enhanced recruiter productivity
• Confidence in our compliance posture
Results
• Overall reduction of 15+ business days in
process
• Hiring manager favorability: +26% points
• Candidate favorability: +27% points

15. IBM Talent Acquisition
Recruitment teams focus more on business unit needs by creating collaborative partnerships with hiring managers
Business Unit
Hiring Manager 1
Hiring Manager 2
Hiring Manager 3
Enhanced
consultative
approach to
better
understand
and meet
business
needs
New streamlined
recruiting
approach
benefits hiring
managers and
candidates
Recruitment Team
Aligned in groups to support BUs and Geos – Enhanced by the New Global Opportunity Marketplace
Recruitment Partner
New teaming opportunities to create more consistent working relationships
Recruitment Associate Onboarding SpecialistSourcer
Attract Select Offer Onboard
Candidate Fewer handoffs for a better experience