This document discusses several topics related to management. It begins by defining management as an art of knowing what to do and doing it in the best and cheapest way. It then discusses various historical definitions of management. Principles of management such as goals, specialization, span of control and others are covered. The document also discusses group behavior, decision making, project management, and other management-related topics. Financial management and maintaining good employee relations are emphasized as important aspects of management.

2. Management itself has Two
other elements /
components viz Command and
Control.
All the elements /
components together are of
immense importance for
effectiveness of every
organization.

3.  Because of thin line of distinction between
Discipline, Leadership and Administration it is
difficult to define Management.
 According to Tailor ( who is considered as father of
Management) “ The Management is an art of
knowing what you want to do and doing it in the
best and cheap way”.
 This definition was subject to criticism because of
its nature based on production.

4. DuringIndustrialRevolution,manyauthors
defineditintheirownwaybasedontheir
engineeringbackground.
Oneofsuchauthorsdefineditinhisway.He
said“ Menbuildmachines,machinesbuild
aeroplanes, ships,buildingsandevensmall
itemsliketoysand laces,thereforemachines
managetheworkandget
theworkdone”(Productionbackground).

5. An engineering background is that an
engineer can be good administrator but
an dministrator can't be an engineer.
Worldwide accepted definition of
management goes to a French writer
named Heneri Fayol. He said “ To
manage is to forecast and plan to
organise, to command, to coordinate and
control.”

6. Fire Service is considered as front line of Defence (
after Army, Airforce & Navy)
Importance of Fire Service is felt during war as well
as peace.
Therefore it must have well established organisation
with fully equipped manpower duly trained at all
levels.
Management varies from organisation to
organisation depending upon the nature of
assignments of a particular organisation.

11. PRINCIPLES OF MANAGEMENT.
These are:-
Principles of Objective / Goal
Specialization / Division of work.
Span of control.( chain of
command)
Authority & Responsibility.
Unity of Command.
Discipline

12. Subordination of individual
interest to general / departmental
interest.
Exceptional Principle.
Scaler Principle.
Balance.
Co- ordination.
Planning.
Control.

17. GROUP BEHAVIOUR AND WORKING
IN GROUP.
Grouping of activities
requires grouping of persons.
Grouping is done according
to the objective / goal of
group, with special
care of their capabilities.

18. OBJECTIVES / GOALS ARE OF THREE
TYPES.
Individual objective / Goal.
Group objective / Goal.
Organisational objective /
Goal.
There are number of individuals
working in a department for
achieving organisational goal,
working in groups.

19. Understanding of group behaviour is
important for obtaining the desired
results.
A person for a place and a place for a
person.
For cohesive and effective functioning
of a department, grouping of persons
and their behaviour in group is of
utmost importance.

21. As a member of group he is subjected
to group pressure and social
controls.
A newly employed person therefore,
requires orientation regarding
working of the department.
When individuals of the same
occupation in spite of their status
feel interested in another member of
group they form a successful group.
.

22. Number of groups acting
together in a group and
different groups acting
separately for the
achievement of
organisational goal forms
the co- operation of
individuals in the interest of
Team work

23. For effective working in a
group, each group member has
to work to his or her
ability and to keep in view
the welfare of each member
of the group he/she belongs
to.This will create harmony
and peaceful atmosphere in
the group.

24. UNDERSTANDINGPEOPLE
Groupbehaviouriscloselyassociatedwith
understandingpeople.
Understandingpeople/personsisastateof
readinesstothinkof,tofeelandtoacttowardsa
person/personsinacertainway.
Understandingpeopledependsuponthepersonal
experienceandtheknowledgegainedfromthe
booksorhearsayi.efromgroupexperience.
Forunderstandingperson/personsonehasto
devotesometimetoit.
Humanpsychologyisvitalforit.

25. MANAGING TIME
( TIME MANAGEMENT )
Time and Tide wait for none, therefore we
have to utilize time in judicious manner in
day to day work.
Division of work, Delegation of Power and
authority in an organisation help in
managing time effectively.
Three elements to be considered for it:-
Method Study.
Motion Study.
Time Study.

26. PRINCIPAL OF COMMAND
It is a vital link in management which
ensures authority and responsibility.
Every organisation must have clear cut
channel of authority.
For doing certain job, responsibility is
essential.
For ensuring the responsibility is fulfilled
authority is absolutely necessary.
When responsibility and authority are
given, accountability is ensured.
Each worker should receive order from one
person. No dual orders.

27. Orders must come from top to
bottom.
Non compliance of this basic
principle results in breach of rules
and violation of Principles of
Command.
Study shows that in case of an
organisation where violation of
Principal of order happens, it
functions only because of
exceptional leadership, otherwise it
will fail.

28. INTRODUCTION OF LAW & DISCIPLINE
Lawisasetofprinciplesrecognizedandappliedbythe
Stateintheiradministrationofjustice.(PPC&Cr.P.C)
LawandLand:
Energycitizenisboundbythelawoflandandignoranceof
lawisnoexcuse.
FireOfficerisrequiredisknowaboutCourtoflawandfire
safetylegislation.(Legislation–Act–Rules).
Disciplineteachesusdedication,devotion,integrity,
selflessness,courage,interestinwork,patience,loyalty,
impartiality,inspiration,noblenessandeagernesstolearn.
Disciplineteachesusinquestionableobedienceof
superiors.

29. Superiorshavetosetexampleandleadfrom
front.
Disciplinemeanscoordinationofeffort.It
ensuresorderlinessandefficiency.
Disciplineenablesmentoworktogether(Team
work)riskingtheirlivesforservingotherswho
areindangerandneedhelp.
Everymemberoftheserviceisrequiredto
followtherulesandregulationframedfor
them.
Indisciplinecannotbetolerated(Punishments)

30. Character of duty ( Responsibilities be
made known to each and every person).
What constitutes offense & what are the
punishments prescribed must be known to
everyone.
Discipline & welfare go hand in hand.
What is Disciplinarian must do & what he
is not supposed to do (Do’s & Don’ts) to be
taught to the employees.
Discipline is imbibed, it has to be taught.

31. DECISION MAKING & PROJECT MANAGEMENT.
Decision making is very vital in everything we
do in Private/Public/Official business for
effective & efficient results.
One wrong step taken requires at least two
steps for correcting it.
Decision making is a vital factor in
management as it decides means to come to
conclusion.
It gives choice what to do & what not to do in
a given situation.
It is the correct method of solving problem
bothering the decision maker.

32. Chooseofbestamongavailablealternativesto
overcomeuncertaintyofachievementoffinal
result.
Decisionmakinghasmostvitalelementinit
thatis“Commitmentmade”.
Itisanartaswellscienceinthesenseinvolving
initiative&power.
Itmustbecorrect&quick.
Chiefcharacteristicsofdecisionmaking-
Itisprocessofmakingchoiceamongavailable
alternatives.

33. It is a continuous process.
Pivot element in decision
making is commitment made.
It is focal point on which
planning policy & adjectives
are transmitted into
concrete choice.

34. Its aim is to bring about a resolution
of conflict .
It involves a time dimension and
time lag.
Decision making should consist of:-
i). Defining and knowing the
objectives.
ii). Identifying the problem and
defining the problem.
iii). Analyzing the problem.
Iv). Developing alternative solution.

35. v). Screening the alternative
solutions.
vi). Selecting best solution.
vii). Implementing decision.
viii). Feed back and control.
PROJECT MANAGEMENT.
Process of initiating executing
controlling and work of a team to
achieve the specific goals at specific
time.

36. Primarychallengesofthe project
managementis tocompletetheproject
goalswithinthegivenconstraints/
hindrances.
Fivephases ofProjectmanagementas
developedbyProjectManagement
Institute(P M I)USAare:-
1).Conceptionandinitiation.
2). Planning.
3). Execution.

37. 4). Monitoring.
5). Project close.
INTRODUCTION TO C.C.T.V
Closed Circuit Television, also known as
video surveillance, is the method through
which video camera transmits signals to
specific set of monitors at specific place.
The term CCTV generally is associated
with surveillance cameras located in
stores, offices, hotels, military facilities
and what not.

38. It is also used in Banks and places like
Airports, Malls and places of
gathering and even on roads.
It differs from BroadcastTelevision
where the signal is not openly
transmitted through it on the other
hand may employ point to point (P2P)
or point to multipoint (P2MP).

39. In recent years body worn video
cameras have been introduced in a new
form of surveillance enforcement with
camera located at policeman’s head or
chest.
However there have been questions
raised for Breach of Privacy.
In industrial plants CCTV are used to
observe the parts of process from a
central control room e.g where
atmosphere is not favourable for
humans.

40. More advanced versions include
CCTV with digital video recording
providing records for many years.
GUIDE TO REPORT WRITING.
A Fire officer is required to write
reports on various issues and
forward the same to his seniors.
These may be standard reports as
per requirement of the department
(e.g daily, monthly, quarterly,
biannually or annually.)

41. Besidesabove,hehas towritereports
aboutgoodandbadhappeningsinthe the
organization/ station.
BasicImportantPointstoberemembered
whilewritingareport:-
i). Dateandtimeofincident.
ii). Natureofoffence/ incident.
iii).Summaryofreportwith references.
iv).Numberingofpagesandsigningof
eachpage.

42. v). Report to be based on facts
supported by circumstantial /
written evidence.
vi). Impartiality in reports.
vii). Submitting report in time and
follow up.
viii). Protecting evidence in any.
ix). Recording statements of witness
in preliminary enquiry.
x). Keeping copy of report with
annexures.

43. xi). Use of offensive language to be
avoided.
xii). Anything false or wrong leads
to enquiry against the officer
reporting.
xiii). Whenever required, the facts
stated have to be proved.
APPRAISAL SYSTEM
Appraisal system means a system /
method to evaluate the personal
performance of a person.

44. In many departments /
industries it was mainly the
personal opinion of a Manager
to judge the subordinates
ambitions, initiative, general
reliability and loyality.
This was very often based on
feelings and not facts and thus
heavily influenced by how much
the Boss liked the person.

45. Gradually the awareness of
employees changed this way of
appraisal.
Basically the efficiency of the
department depends upon how best
is the relation between employee and
the employer.
A department success or failure
depends on how intelligentally or
otherwise the human relation is
dealt. HRD plays a vital role in it.

46. Appraisal of employees must be
based on the performance (i.e
successful achievements of goals or
otherwise).
For measuring the performance, the
standards have to be laid down with
which ones performance should be
matched.
Superiors must maintain close
supervision and watch on their
employees.

47. A good deed be rewarded and a
bad deed to be punished.
There must be impartiality on
the part of superiors. It is
essential element in
Appraisal system.
Annual Performance Report or
Annual Confidential Report
and its maintenance.

48. BEING INTERVIENED BY MEDIA
Under the present age, the print ,
electronic and social media play a
vital role in our society.
For handling media there should be
a separate wing / division for
dealing this aspect.
The Division / wing may comprise of
a). Public Relation Officer (PRO)
b). Publication.
c). Audio video activities and
photography.

49. Public Relation Officer ( PRO )
nominated by the department.
To create the awareness among the
society regarding the responsibilities
attributed to Fire Services , the
challenges they face during actual
operation at an incident.
Propagation of Fire Prevention and
grass root education with the
assistance of Fire Prevention wing of
the department.

50. Importance of Radio, TV talks,
attending interviews.
Fire Service Week celebration.
For an interview, the person / officer
being interviewed should prepare
himself and get a formal permission
from the HOD.
While giving an interview the
purpose and policy of the
department must be kept in mind.

51. Nothing false, fabricated or
exaggerated should be
stated.

52. Employees & Management Relation
 It can be defined as “Employees &
Management Relation” between managerial and
non – managerial employees.
 Good Employee Relation means good relation
between employees and management.
 Every Superior has to establish good working
environment / atmosphere for their employees.
 Concept of employee relation is applicable for
both unionized or non unionized or other
organisations working for the common goal.

53.  Whether there is written agreement or verbal
agreement (Daily Wagers) between employees
and owner of an establishment, good relation
between the two yield good results.
 In Govt. Organizations the customary
practices, well defined rules/ regulations, Hand
Books and manuals for superiors- lay down the
healthy practice.
i.

54.  The DOPT or HRD play a vital role in personal
management by:-
i. Providing Personal Policy Manual.
ii. Determining whether personal policies are fair and
equitably administered in a department.
iii. Ensuring that these policies are according to the
court of law/ legislations.
iv. Investigating and recommending changes in unfair
policy.
v. Solving any dispute between any two parties.
 Every Superior / Officer has to ensure Cordial
Employee Relation.

55. FINANCIAL MANAGEMENT
(FISCAL MANAGEMENT)
 Fiscal Management and Financial Management are
interchangeably used both meaning to keep the
department running in terms of finance or money
required for various activities .
 It refers to economic factors involved in the operation
of Fire Service Department.
 Budgeting and Accounting are required for this
purpose.

56.  For Budgeting careful survey and research is
required for current and future programms
and developments.
 Productivity is the major difficulty to
overcome in Fire Service Organisation.
 It is considered asWhite Elephant.
 To answer this difficulty, one has to
understand the aim and objective of this
organisation.
 Controlling the hazards for minimum or no
loss of property due to man made or natural
hazards contributes to the funds required by
the organisation.

57.  Loss of Life is not measurable. It is Priceless.
 Saving huge national wealth is sufficient
reason for justifying that this organisation is
not Non – Profiting (hard to convince the top
heads)
 Due to introduction of Disaster Management
this concept is gradually decreasing and
importance of Fire Service as an Emergency
Service is being established.

58.  For Financial Accountability the following are
most important:-
i. Budgeting and Accounting.
ii. Book Keeping
iii. Funding