Simon Giles, Accenture “Will Smart Cities Ever Live Up To The Hype?” - Mindtrek 2017

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"For the last decade we have been talking about Smart Cities and yet we are still struggling to move beyond strategies and plots. What has gone wrong? In this presentation Simon Giles will explore the challenges that are holding cities back and will propose a new direction for cities that may help to realise the potential of technology for citizens and city employees and consequently, save Smart Cities from being its own worst enemy." Simon Giles, Managing Director & Global Cities Lead, Accenture International Technology Conference Mindtrek 2017 20th - 21st of September, 2017 Tampere, Finland

Technology

MINDTREK, TAMPERE,
FINLAND
20TH SEPTEMBER 2017
WILL SMART CITIES
LIVE UP TO THE HYPE?
Copyright © 2017 Accenture. All rights reserved.

IT’S NOT HELPFUL
TO TALK ABOUT THE
SMART CITY
PLACE CITIZENS AT THE CENTRE
ROTATE TO DIGITAL DISRUPTION
BROADEN THE DEFINITION
Copyright © 2017 Accenture. All rights reserved.

DESIGN
DRIVEN
POLITICALLY
ENDORSED
VALUE
LED
ECOSYSTEM
DELIVERED
Copyright © 2017 Accenture. All rights reserved.
A STRATEGY MUST COVER ALL 4 COMPONENTS
KEY ATTRIBUTES OF A SUCCESSFUL SMART CITY STRATEGY
3

4
PUT CITIZENS AT THE CORE OF HOW YOU THINK ABOUT
CITY SERVICES
RESPONSIVE
Relentlessly keeping you
informed; service delivery and
situation awareness
ENGAGING
Seeking help and input,
always on your terms making
it worth your while
TRUSTED
Safeguarding privacy, asking
permission to share your
information in order to improve
service
SIMPLIFIED
Tell us your intentions once,
we connect the dots
CONNECTED
Seamlessly interacting within
and outside city government to
coordinate your service
LOCAL
Tailor services to your local
needs
Copyright © 2017 Accenture. All rights reserved.

5
DO YOU KNOW WHAT PROBLEMS YOU’RE TRYING TO SOLVE?
A NEW SEQUENCE FOR GETTING THE BASICS RIGHT
CITIZEN LED
DESIGN
OBSERVE
YOUR
CITIZENS
VALUE
ARCHITECT
SCALE
SOLUTION
PROTOTYPE
DEVELOPMENT
DEMONSTRATE
BENEFITS
Define your value
framework
Issue Driven…
Embed yourself in your
community
Outcome Led…
Your value framework as
your backbone
Design Thinking
Citizen centric as the
defining principle
Technology is the
servant not the master
Agile delivery
Copyright © 2017 Accenture. All rights reserved.

6
WHAT DOES IT TAKE YOU TO GET THERE
THE COMPETENCIES AND CAPABILITIES YOU NEED TO BUILD
SCALE
SOLUTION
OBSERVE
COMMUNITY
VALUE
ARCHITECT
PROTOTYPE
DEVELOPMENT
CITIZEN LED
DESIGN
Ethnography
Citizen and
Employee
Engagement
Design Thinking
Multidisciplinary
Co- Creation
Rapid Prototyping
Data Science and
Visualisation
Use Case
Identification
Business Case
Development
Implementation
Capability
Manage Complex
Infrastructure
Monitoring and
Evaluation
Continuous
Improvements
DEMONSTRATE
BENEFITS
Copyright © 2017 Accenture. All rights reserved.

7
HOW COULD THIS WORK IN YOUR CITY?
THE MODELS THAT YOU CAN APPLY
IN HOUSE PAY BY
RESULTS
SHARED
SERVICES
INSTITUTIONALISING
INNOVATION
OUTSOURCING
INNOVATION
CO-SOURCING
INNOVATION
Copyright © 2017 Accenture. All rights reserved.

DIGITAL SKILLS AND
CAPABILITIES
OPEN INNOVATION PLATFORM
VISION AND VALUE
PROPOSITION
REGULATORY AND
LEGISLATIVE BARRIERS
GOVERNANCE ACROSS STATE,
REGION, MUNICIPALITIES
DIGITAL MARKET FAILURES
SYSTEMIC CHANGES ARE REQUIRED TO ENABLE THE MARKET
Copyright © 2017 Accenture. All rights reserved.
THE ROLE OF GOVERNMENT
DEVELOPING AND EXECUTING A SMART CITY STRATEGY
8

9
DEMONTRATE THAT USE
CASES GENERATE VALUE….
BUILD THE CAPABILITES
FOR DIGITAL DISRUPTION…
APPLY DIGITAL
DISRUPTION TO YOUR
CORE PROCESSES…
… AND REMEMBER TO TELL
THE STORY
… BY EMBEDDING
INNOVATION
… TO GET BACK TO THE
FRONT LINE
…AND SO WHAT?
WHERE DO FINNISH CITIES GO FROM HERE?
Copyright © 2017 Accenture. All rights reserved.

Copyright 2017 Accenture. All rights reserved.
SIMON GILES
Accenture Global Cities
Managing Director
simon.w.giles@accenture.com
uk.linkedin.com/in/simongilescities/
@peakflow
THANK YOU
Copyright © 2017 Accenture. All rights reserved.

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Simon Giles, Accenture “Will Smart Cities Ever Live Up To The Hype?” - Mindtrek 2017

3. DESIGN DRIVEN POLITICALLY ENDORSED VALUE LED ECOSYSTEM DELIVERED Copyright © 2017 Accenture. All rights reserved. A STRATEGY MUST COVER ALL 4 COMPONENTS KEY ATTRIBUTES OF A SUCCESSFUL SMART CITY STRATEGY 3

4. 4 PUT CITIZENS AT THE CORE OF HOW YOU THINK ABOUT CITY SERVICES RESPONSIVE Relentlessly keeping you informed; service delivery and situation awareness ENGAGING Seeking help and input, always on your terms making it worth your while TRUSTED Safeguarding privacy, asking permission to share your information in order to improve service SIMPLIFIED Tell us your intentions once, we connect the dots CONNECTED Seamlessly interacting within and outside city government to coordinate your service LOCAL Tailor services to your local needs Copyright © 2017 Accenture. All rights reserved.

5. 5 DO YOU KNOW WHAT PROBLEMS YOU’RE TRYING TO SOLVE? A NEW SEQUENCE FOR GETTING THE BASICS RIGHT CITIZEN LED DESIGN OBSERVE YOUR CITIZENS VALUE ARCHITECT SCALE SOLUTION PROTOTYPE DEVELOPMENT DEMONSTRATE BENEFITS Define your value framework Issue Driven… Embed yourself in your community Outcome Led… Your value framework as your backbone Design Thinking Citizen centric as the defining principle Technology is the servant not the master Agile delivery Copyright © 2017 Accenture. All rights reserved.

6. 6 WHAT DOES IT TAKE YOU TO GET THERE THE COMPETENCIES AND CAPABILITIES YOU NEED TO BUILD SCALE SOLUTION OBSERVE COMMUNITY VALUE ARCHITECT PROTOTYPE DEVELOPMENT CITIZEN LED DESIGN Ethnography Citizen and Employee Engagement Design Thinking Multidisciplinary Co- Creation Rapid Prototyping Data Science and Visualisation Use Case Identification Business Case Development Implementation Capability Manage Complex Infrastructure Monitoring and Evaluation Continuous Improvements DEMONSTRATE BENEFITS Copyright © 2017 Accenture. All rights reserved.

7. 7 HOW COULD THIS WORK IN YOUR CITY? THE MODELS THAT YOU CAN APPLY IN HOUSE PAY BY RESULTS SHARED SERVICES INSTITUTIONALISING INNOVATION OUTSOURCING INNOVATION CO-SOURCING INNOVATION Copyright © 2017 Accenture. All rights reserved.

8. DIGITAL SKILLS AND CAPABILITIES OPEN INNOVATION PLATFORM VISION AND VALUE PROPOSITION REGULATORY AND LEGISLATIVE BARRIERS GOVERNANCE ACROSS STATE, REGION, MUNICIPALITIES DIGITAL MARKET FAILURES SYSTEMIC CHANGES ARE REQUIRED TO ENABLE THE MARKET Copyright © 2017 Accenture. All rights reserved. THE ROLE OF GOVERNMENT DEVELOPING AND EXECUTING A SMART CITY STRATEGY 8

9. 9 DEMONTRATE THAT USE CASES GENERATE VALUE…. BUILD THE CAPABILITES FOR DIGITAL DISRUPTION… APPLY DIGITAL DISRUPTION TO YOUR CORE PROCESSES… … AND REMEMBER TO TELL THE STORY … BY EMBEDDING INNOVATION … TO GET BACK TO THE FRONT LINE …AND SO WHAT? WHERE DO FINNISH CITIES GO FROM HERE? Copyright © 2017 Accenture. All rights reserved.

10. Copyright 2017 Accenture. All rights reserved. SIMON GILES Accenture Global Cities Managing Director simon.w.giles@accenture.com uk.linkedin.com/in/simongilescities/ @peakflow THANK YOU Copyright © 2017 Accenture. All rights reserved.

Simon Giles, Accenture “Will Smart Cities Ever Live Up To The Hype?” - Mindtrek 2017

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