1. Michael D. Stillwagon
160 Quarry St., #113, Quincy, MA 02169
cell 617.910.7314 mike.stillwagon@gmail.com
Proficiencies
- SharePoint 2013
- Microsoft Office 2013
- Windows Server 2003
- Windows Server 2008
- Windows 7 & XP
- Acrobat X/XI
- Printers & MFPs
- Digital Faxing
- Exchange 2010
- File Server/NTFS
- Active Directory
- Hyper-V
- AWS cloud-based
virtual servers
- WSUS
- Backup Exec 2014
- S2 Security System
- ShoreTel VoIP
- SolarWinds Patch
Manager
- Sophos Cloud AV
- Mobile Android OS
- Mobile Apple iOS
Experience
Massachusetts Housing Partnership
Information Technology Coordinator, 2013 – Present
Working alongside the IT Manager, the 2-person IT shop services a 45-person quasi-public housing agency. Responsibilities include SharePoint
administration, including organizational management and user/group security integrated with Active Directory; help desk support for
applications and hardware; maintaining accurate hardware and software inventories, as well as managing warranties, service, and support
contracts; managing backup and archiving systems according to documented schedule; routine user administration tasks on Windows 2008
networks, including user account maintenance, files recover, and directory security; managing workstations, including migration and
hardware/software upgrade.
 Helped plan for the future project of migrating to SharePoint 2013 Enterprise for a document management solution.
 Upgraded multiple versions of Backup Exec through the transition of 3 separate vendors. Managed the support contracts both directly
through vendors and with resellers, consolidating accounts and expiration dates, allowing future renewal processes to proceed in a
smoothly.
 Managed content development for the front-end of www.massdocs.com, documenting the code for easier future development;
successfully migrated while upgrading a web/SQL server to an Amazon Web Services cloud server on an aggressive timeline to be ready
for a national conference demonstration.
 Orchestrated the upgrade to Office 2013. Acted as technical source for all Office products by staff.
 Successfully migrated from Symantec Antivirus to Sophos Cloud, with no impact on business operations. Established new relationship with
vendor and reseller to organize the new account and organization setup.
 Assisted with the technical details of office renovations, including the upgrading to VoIP, setup of A/V equipment and smartboards, and
planning of temporary zone migrations of users/workstations during construction while preserving business operations.
Information Technology Assistant (2006-2013)
 Led the migration from a simple HTML intranet to SharePoint Services 2.0 and trained users on how to operate and use SharePoint.
Collaborated in migrating to SharePoint Foundation 2013. Supported users with the creation of departmental tabs and their content.
 Organized and developed the process for digitizing Board of Directors packets and their digital distribution. Trained designated staff
members how to successfully complete these tasks going forward, including the upgrading and training of staff on Adobe Acrobat XI.
 Successfully completed a migration of the file system from Novel to Windows server over a single weekend with little to no impact on
business operations while enhancing the storage capacity and server capabilities.
 Organized staff-wide training seminars in support of a universal upgrade from Office XP (2002) to Office 2007.
 Implemented the WSUS patch management solution, then applied SolarWinds Patch Manager on top of WSUS for 3rd-party patch
management and rolled it out to all clients, saving hundreds of work hours each year and allowing for better central software management
and control across the domain.
Education
Bachelor of Science, Management of Information Systems in the College of Business, Northeastern University (2007)
Co-Op Experience:
 Two 6-month co-op sessions and part-time during classes for Massachusetts Housing Partnership between January 2004 and June 2006
 6-Month co-op developing an information website for Village Medical Centers (The Woodlands, TX) in 2003
Personal
Head up an annual charity where proceeds go to Child’s Play, an organization that provides video game entertainment for children who undergo
lengthy hospital visits:
- Moderate conversations with potential participants geared towards a joined opinion for the end product
- Select a vendor and organize the pricing structures for the units, shipping, donation charges, and details for full transparency
- Initiate the order process and shipping details with the vendor
- Plan event meetup details and delivery of goods over a four day period