Current Resume

Michael D McCulloch
747 S 209th Street, Des Moines, WA 98198
Phone: 206-878-5896 Cell: 206-861-9921
E-Mail: michaelmcculloch33@yahoo.com
Qualifications
I have over 20 years experience in customer support in high stress environments, hiring, training and
supervising customer service teams. In addition, I have 10 years experience in the logistics industry. I possess
the organizational skills and attention to detail necessary to excel in any position. I have experience juggling
multiple projects at once having been responsible for hundreds on contracts, dealing with thousands of rates,
and processing and dispatching multiple shipments simultaneously. My past work experience allows me to
bring an extremely logical and analytical approach to problem solving.
PROFESSIONAL EXPERIENCE
March 2014 to Present (Contract Position)
IBM Logistics Coordinator
Panalpina
· Prepare orders for IBM customers using SAP software.
· Enter incoming and outgoing movement of parts; including both the Seattle and Denver warehouses.
In both SAP and Red Prairie inventory software.
· Verify customer orders for accuracy, including pulling the orders.
· Interface with UPS, FEDEX, and trucking companies to arrange for delivery of freight. Including
following up with the carriers should issues arise.
· Interface with IBM and IBM customers on a daily basis.
December 2013 to March 2014 (Contract Position)
D.B. Schenker
Air Export Pricing Agent
· Prepare and provide dispatch information to suppliers and freight forwarders for cargo pick-up.
· Work with Procars software to create export documentation.
· Interface with foreign offices to process freight in a timely manner.
· Prepare AES filings and perform Schedule B look-ups to ensure the accuracy and compliance of export
documentation.
· Create rate quotations for internal and customer requests.

· Work with air carriers to book space on flights.
· Prepare consolidations going to our Miami and Los Angeles gateways.
· Review freight on hand in the warehouse to Shipper’s documentation to assure accurate delivery to
the consignee.
June 2013 to December 2013 (Contract Position)
Hexel
Environmental Health and Safety Administration
· Set up filing system and excel spread sheets for training records.
· Organized and set up filing for maintenance records.
February 2013 to June 2013 (Contract Position)
Boeing Supply Chain Logistics (SCL)
Transportation Analyst
· Manage expedited (AOG) and standard export shipments for multiple accounts to assure that Boeing
business partners receive effective logistics solutions.
· Prepare and provide dispatch information to suppliers and freight forwarders, so cargo pick-up can be
arranged.
· Act as a mediator between suppliers and freight forwarders to provide solutions should issues arise.
· Work with ExDocs software to create export documentation (Shippers Letter of Instructions,
Commercial Invoices, Packing Lists, and Account Labels).
· Interface with internal compliance organizations to ensure Boeing is in compliance with trade
regulations.
· Prepare AES filings and perform Schedule B look-ups to ensure the accuracy and compliance of export
documentation.
June 2012 to February 2013
OEC Logistics
Import/Export Logistics Analyst
· Researched and provided rate quotes for ocean freight and air shipments for current and potential
clients.

· Provided customer service to resolve any issues in pricing or cargo delivery.
· Interfaced with trucking companies to provide dispatch information for cargo pick-up.
· Resolved rate discrepancies with carriers.
· Made decisions to satisfy customer expectations regarding rates, pick-up, and delivery time of cargo.
· Interfaced with our foreign offices, ocean carriers, air carriers, and trucking companies to coordinate
shipments and negotiate for lower rates.
· Created spreadsheets for operations, pricing and sales teams to illustrate industry trends.
· Worked with operations to support and generate routing and transportation plans.
October 2010 to June 2012
Department of Homeland Security (SEA TAC)
Lead Transportation Security Officer
· Perform TSA Security Operations to adhere to standard operating procedures (SOP).
· I received several awards for customer service.
· Made lead officer after just 6 months.
· Supervised 12 officers on a daily basis to assure compliance to the SOP.
June 2010 to October 2010
OEC Logistics
Import/Export Pricing Analyst
· Researched and provided rate quotes for ocean freight and air shipments for current and potential
clients.
· Provided customer service to resolve any issues in pricing or cargo delivery.
· Interfaced with trucking companies to provide dispatch information for cargo pick-up.
· Resolved rate discrepancies with carriers.
· Made decisions to satisfy customer expectations regarding rates, pick-up, and delivery time of cargo.
· Interfaced with our foreign offices, ocean carriers, air carriers, and trucking companies to coordinate
shipments and negotiate for lower rates.
· Created spreadsheets for operations, pricing and sales teams to illustrate industry trends.

· Worked with operations to support and generate routing and transportation plans.
June 2005 to January 2010
Dedola Global Logistics (NVOCC)
Contract/Operations Pricing Analyst
· Analyzed contracts and amendments to determine their affect on profit margins and created reports
for operations, pricing, and sales teams to illustrate this.
· Studied contract rates to determine if they met minimum profit margin requirements. If they did not, I
negotiated with our foreign agents to lower ocean freight costs and increase profit margins.
· Tracked volume of rate usage to determine if they met the requirements for bullet rates. If so, I
negotiated bullet rates from our foreign agents.
· Helped pricing and sales teams prepare rate quotes for new and prospective clients.
· Maintained the companies tariff file to assure accuracy of the rates and FMC compliance.
May 2001 to June 2005
Trade Tech, Inc (Logistics Software Provider)
Contract Entry/Customer Support Supervisor
· Supervised the contract team in charge of interpreting and entering contract data for all ocean freight
carriers and every trade lane in the world.
· Assured the accuracy of over 100,000 rates, and surcharges applicable to those rates to meet customer
specifications.
· Developed the methodology necessary for contract entry.
· Maintained contract surcharges.
· Interfaced with clients to resolve any issues and maintain customer satisfaction.
· Maintained a consistent work flow to ensure that all contract rates were accurate and available to our
accounts in a timely manner.
May 1979 to November 2000
GMI Insurance Group
Operations/Customer Support Manager
· Managed call center and customer service staff.
· Supervised the processing of Credit Life & Disability, Collateral Protection, and Accidental Death and
Dismemberment Claims and Accounting Departments to assure compliance with Washington State
Insurance Regulations.
· Monitored and benchmarked department and staffs performance to ensure prompt customer service.

· In charge of building, running, and maintaining the companies computer network.
· Managed daily EDI transfers to several insurance companies.
· Interfaced with clients to resolve any issues and maintain customer satisfaction.
EDUCATION/SOFTWARE EXPERIENCE
Bates Vocational/Technical - Graduated
Degree in Computer Programming
Computer Training Institute – Graduated
MCP degree in Microsoft Workstation
Microsoft Products – Word, Excel, Power Point, Outlook
Lotus Notes
SAP Logistics Software
Red Prairie Inventory Software
EXDOCS (AS 400 based Air Export Software)
FEDEX Shipping Manager
UPS Worldship

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