2. INTRODUCTION:
• Since 1890, Dressed in white outfit and traditional Gandhi Cap, Mumbai Army of 5,000 Dabbawalas
fulfilling the hunger of almost 200,000 Mumbaikar with home-cooked food that is lug between home
and office daily.
• The work doesn’t end here, they also carry the empty lunch boxes back to the homes of the customers.
• The unbelievable part is that they make only one mistake in sixteen million transactions and have been
consistently good at it for all the time of their operations.
• This credibility earned them a six sigma designation by the Forbes magazine and ISO 9001 accreditation.
3. • Households collection and assembling at Reported collection point.
• Gathering at nearest aggregation point.
• Lunch boxes transported.
• Dabbas reached their Destination Zones.
• Food is delivered and Reverse process is initiated.
Supply Chain:
5. CODING SYSTEM:
VLP: Vile Parle (Suburb in Mumbai)/ Residential Station.
9EX12: Code for Dabbawalas at destination, different for each customer.
EX: Express Towers/ Name of the building or office.
12: floor number.
E: code for Dabbawalas at residential station.
3: code for destination station.
D’souza: Name/Surname of the customer.
6. • On time and uninterrupted service delivery even in the times of bad weather.
• No error inspite of lunch boxes changing hands 5 times.
• They do not depend or use any modern day technology for carrying out their operations.
• Six Sigma designated organization.
• Customer satisfaction is almost 100 percent.
Key Features: