1. Wired We’re sitting on gold – and some of us don’t even know it!
12/02/2015 by Michiel Dorhout-Mees, eBusiness Commercial Manager
How can we do more with what we have? In recent interviews on DDTV, both Debra Bordignon and Rodd Cunico have spoken
about global trends towards ‘everything as a service’ and delivering cloud-based solutions. Debra notes that clients expect us to partner with them to
realise their business objectives and that Dimension Data is perfectly positioned to deliver on these objectives.
Mark Miller goes one step further, arguing that it is possible to do more with less: drive cost out and information in. But to do more with less, we need to
know what it is that we have in the first place. The obvious candidates are cloud, security, end user compute and enterprise mobility, plus the integration
and management of these platforms.
But how do we drive down the cost of doing business while also improving client experience? Our eProcurement product, Direct, is so much more than just a simple quoting
engine or a place where clients can track their orders online. When we effectively partner with our clients and integrate our eProcurement processes into their businesses, we
can expand on our value proposition and provide them with so much more.
No Direct implementation is ever identical: we are not limited to a range of standard features in a process that must be rigorously followed by the client. Instead, Direct
enables us to collaborate with clients and deliver or extend their digitised business processes.
By offering all our business and services units through a flexible eBusiness connection, delivered in the form of a B2B integration, we can help our clients realise the maximum
benefit of their Enterprise Resource Planning (ERP) investment. Should they not (yet) manage their procurement via an ERP tool, we can provide a custom-built solution which
offers similar outcomes without the need for an ERP – and swap over to an integration down the track.
Direct is a mature and reliable environment that serves tens of thousands of clients globally. All Australian accounts have a Direct ‘portal’ and all Dimension Data quotes are
created in Direct. In theory, any permanent Dimension Data client can receive their quotes, submit their purchase orders and track their orders electronically via Direct. Most
clients can also create quotes in their portal and utilise the various configuration tools available. (The functionality available includes Cisco CCW, Apple CTO and Managed
Services, coupled with detailed information on nearly every product and service).
Trading electronically isn’t just lean and green: being part of our client’s process and enabling them to further digitise their day-to-day business functions builds value. Direct
delivers proven operational effectiveness on both sides, resulting in enriched client experience and ‘stickiness’.
Not all clients choose to transact electronically or recognise how Direct can offer value to their business. This may be because they are not ready or perhaps it is because we
are not recognising how Direct fits into their environment. This is where the Direct team can help you match the client’s procurement requirements to our eBusiness solution.
If you are a CSM, in pre-sales, sales support or a sales manager, Direct should be part of the conversation and the Direct team is here to join you in this dialogue with your
client.
It’s another way in which we can we do more with what we have!
Contact the Direct Team Melbourne:
Michiel Dorhout Mees, eBusiness Commercial Manager 0438 267467
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Page 1 of 1We’re sitting on gold – and some of us don’t even know it!
20/02/2015http://wired2010.didata.com.au/Pages/News%20Articles/2015/2015%2002/We%E2%...