1. MICHELLE WESTON
184 South Union Street ⦁ Elgin, IL 60123
847.687.2536 ⦁ jolie09@att.net
VERSATILE PROFESSIONAL
Experienced mainframeoperator with 20+ years of experience in delivering top-notch service and support to
businessesandclients.Strong understandingofhowto effectively manage projects and responsibilities with a
highdegreeof professionalism.Proventrackrecordof consistentlydeliveringhighqualityoutcomes,aswellas
to identify opportunities to improve activities to save time and money.
AREAS OF STRENGTH AND EXPERTISE
⦁ Mainframe Operations
⦁ Problem Solving
⦁ Communication Skills
⦁ Training & Development
⦁ Process Improvements
⦁ Collaborative Teamwork
⦁ Attention to Detail
⦁ Daily Reporting
⦁ Vendor Relations
PROFESSIONAL EXPERIENCE
COGNIZANT TECHNOLOGY SOLUTIONS, Chicago, IL 2015 - 2016
TRUE VALUE COMPANY, Chicago, IL 1986 - 2015
Mainframe Senior Computer Operator (1998-2015)
 Managed the data center operations, including production and systems resources.
 Compiled a daily report for the management team to inform of mainframe activities.
 Communicated with users, programmers, and systems personnel to resolve issues.
 Collaborated with the WAN, Help Desk, Programming, and RDC teams.
 Worked alongside vendors (Anacomp, AT&T, CGI, etc.).
 Reviewed and printed payroll/accounting checks and member statements.
Key Accomplishments:
 Coordinated efforts with outside vendors to organize and send vendor tapes of purchase histories.
 Improved order processing and reduced turnaround times by implementing better processes.
 Carefully monitored Liebert air conditioner units on all of the True Value data closets.
 Reset terminals and passwords; retrieved reports and collected outage information.
Previous roles:
Peripheral Operator (1992-1998);
Order Processing Coordinator (1990-1992); and
Data Entry Operator (1986-1990)
EDUCATION AND TRAINING
ELGIN COMMUNITY COLLEGE