1. Michelle Ireland
15 Madeira Croft, Coventry, West Midlands, CV5 8NX
02476 717710 07546927011
E-mail: michelleireland15@yahoo.co.uk
Profile
A highly motivated, hardworking, reliable and trustworthy individual with excellent
interpersonal and communication skills. Extensive working experience within the hospitality
and social and domestic care industries. Committed to delivering excellent service, and thrives
in a busy and challenging environment.
Key Skills and Strengths
 Polite, helpful and adaptable
 Excellent relationship building skills
 Proven ability to prioritise workloads and meet deadlines
 Exceptional organization and communication skills
 Flexible, adaptable and responsive to others needs
 Team player, always willing to learn new skills
 Experience in caring for people with physical and learning difficulties
Employment History
Warwick University Oct 2013- Present
At the university my responsibilities include:
 Housekeeping duties
 Listening to residents problems and providing solutions
 Standing in as Supervisor during holiday and sickness
 Replenishment of stock
Windmill village hotel (Best Western) April 2013- Oct 2013
Working as a leisure attendant, ensuring that all facilities and leisure areas housekeeping was
completed to the highest of standards
Day to day interaction with clients to make sure that health and safety was maintained.
Housekeeper, my main duties included:
 Making the beds and Vacuuming
 Polishing the rooms
 Cleaning the bathroom area
 Topping up the condiments
 Recording that all necessary signage and paperwork is in the room.
 Hoover and polish all corridors
 Stock up my trolley for the next day with all the necessary equipment I need.

2. Self Employed (Electrical/Electronic Assembly) Sep 2009- Nov 2012
Worked in a partnership on a self-employed basis from home, assembling electrical/electronic
products. These products were mainly for the retail securities industry.
Duties included:
 Populate and solder pcbs
 Build sub- assemblies and solder to pcbs
 Final assembly including testing and packing
 Raising of invoices and delivery notes
 Liaising with customers
 Purchasing of components
 Resolving any problems in a timely manner.
3D Electronics Jan 2003 – Sep 2009
 Building of prototype printed circuit boards
 Assemble and test the circuit boards to meet customer specification
 Working to tight deadlines.
 Responsibility to maintain a safe working environment
 Able to use initiative and to work as part of a team
Care Assistant
Park Lodge Care Home March 2002-Jan2003
 Satisfy the needs of residents
 Oversaw individual catering requirements
 Dispensed medication as required
 Update and control of individual care reports
 Monitored personal and physical needs of the residents
 Maintained individual hygiene routines including, dressing, washing and feeding
Senior Domestic Assistant 1993 – 1996
Scarman House
 Allocated work to other domestic staff
 Monitor and control of room availability and allocation
 Reception duties
 Stock control
 First Aid
 Lost Property
Training Courses Attended
Quality service and local knowledge for tourism and hospitality- Heart of England and
Coventry Council.
Foundation Course (Community Care) – City and Guilds London Institute
BTEC Accommodation operations-Henley College
Certificate in Safety compliance