1. Michael J. Whetstine
2447 Parental Home Rd, Jacksonville, Florida, 32216
(904)-200-6411
mikejwhetstine@aol.com
OBJECTIVE:
Honorably discharged U.S. Navy Veteran seeking a career position where I can utilize my education,
skills and abilities to contribute to team success.
EDUCATION:
Kaplan College of Jacksonville, Florida MAR 2014
Associates of Science in Computer Networking Technology
Diploma in Computer Support Technology
MILITARY:
U.S. Navy Food Management Specialist E-5 Honorable Discharge JUL 1985-DEC 1994
CERTIFICATIONS:
 Mess Management Specialist Technical Training, US Navy
 Nutrition Management and Development Diploma for Food Service Management
 Safety Training
 Electric Pallet-Jack operator
 Basic Life Support
 Leadership, Management,and Education Training
 National Career Readiness
HIGHLIGHTS OF QUALIFICATIONS:
 Experienced leader in sales and customer relations
 Demonstrated strong customer service skills
 Adept at conflict resolution
 Met customer needs and maintained excellent client relationships
 Dependable team player who can work independently
 Qualified desk-top support technician with user account set-ups, permissions, passwords,
memory, hard drivers and RAM
 Skilled in installation, configuration and Windows operating systems
 Familiar with Windows 95, 98, XP, Windows 2000 Server, Vista, and Windows 7
 Knowledgeable of Firewalls, Norton Anti-Virus, and System Security Techniques
WORK EXPERIENCE:
Convergys (Sears Online.com) JUN 2014 - NOV2014
Customer Service Representative Jacksonville, FL
 Assisted customers with questions and various inquiries with complex products and services
 Conducted needs-based selling by using non-scripted, probing techniques to determine customer
needs and to offer the most appropriate product or service to address those needs
 Maintained a broad knowledge of products, pricing, promotions, and procedures
 Responsible for achieving specific sales business targets and maximizing sales opportunities on
each and every call

2. M.J. Whetstine resumé
Comcast Communications, Inc. AUG 2013- MAY2014
Customer Service Representative Jacksonville, FL
 Assisted customers with questions and various inquiries regarding billing and technical support
 Documented new customer information using data entry skills and updated information as needed
 Scheduled appointments for technical support and completed troubleshooting activities as required
Remedy Intelligent Staffing APR 2012 - MAY2012
Temporary Material Handler Jacksonville, FL
 Monitored packages for damages and prepared them for shipping
Internal Revenue Service OCT 2008 - JAN 2009
Temporary Customer Service Representative Jacksonville, FL
 Assisted customers with questions regarding their income taxes and federal withholdings
 Provided customers with feedback on the status of their income taxes and payment processes
Painting Contractor NOV 2005- OCT 2008
Residential Painter Jacksonville, FL
 Completed residential paintings according to contractual agreements
 Collected payments from customers after completion of work by way of money, money order,
and check
Independent Detailing Contractor SEP 2004- JUN 2005
Automobile Detailer Jacksonville, FL
 Cleaned and detailed multiple types of vehicles automobiles
AOL/Time Warner AUG 2003- AUG 2004
Customer Care Consultant and Collections Jacksonville, FL
 Collected payments from customers that were in bad standing
 Effectively dealt with frustrated customers and addressed their concerns
 Processed payments over the phone via debit and credit card
 Updated customer accounts and information and sent invoices as needed
 Developed leads, closed sales, and formatted contracts with potential customers
1st
Choice Auto Movers JUL 1996- JUL2003
Freight Broker / Owner Jacksonville, FL
 Developed leads, closed sales, and formatted contracts with potential customers
 Monitored vehicles that were transported from various locations
 Dispatched information to drivers to ensure vehicles reached destinations
Liberty National Life Insurance FEB 1995 - JUL 1996
Sales Agents Jacksonville, FL
 Determined clients' needs and financial situations by scheduling fact-finding appointments
 Evaluated extent of present coverage and investments; ascertaining long-term goals
 Developed and coordinated protection plans by calculating and quoting rates for immediate
coverage action and long-term strategy implementation
 Completed coverage by delivering policy, provided death benefits by delivering policy
proceeds and reassessing client needs

3. M.J. Whetstine resumé
U.S. Navy JUL 1985 – DEC 1994
Mess Management Specialist various duty stations
 Trained workers in food preparation, serving, sanitation, and safety procedures
 Supervised and participated in kitchen and dining area cleaning activities
 Estimated ingredients and supplies required to prepare menu items
 Planned menus in accordance with Federal Dietary Health Standards
 Specified food portions and courses, production and time sequences,and workstation and
equipment arrangements
 Resolved customer complaints regarding food service
 Controlled inventories of food and equipment and reported shortages to designated personnel.
 Purchased or requisitioned supplies and equipment needed to ensure quality
and timely delivery of food services
 Observed and evaluated workers and work procedures to ensure quality standards and service,
and completed disciplinary write-ups
REFERENCES:
Available upon request