1. UNIFIED COMMUNICATIONS YOUR WAY
Do you have multiple vendors - Avaya®
, Cisco®
, Microsoft®
- all working
together and playing an important role? Is the private, hybrid or public cloud
in your future? Would you like it all to work together for a powerful, UC
solution? There is one solution that offers it all.
Welcome to AVST. Welcome to interoperability. AVST’s CX-E is the industry’s
most interoperable UC platform on the market because it works with what
you already have. Now, your existing call control solutions, email systems,
mobile devices, presence engines and data infrastructure can all work in
harmony. No other UC platform offers a higher level of interoperability. CX-E
allows you to make the most of your existing and future UC infrastructure
– it’s UC your way.
TAKE UC TO THE NEXT LEVEL -
BUILT ON 30 YEARS OF INNOVATION
The sky’s the limit when it comes to UC – interoperability is a critical first
step but there’s so much more. First introduced three decades ago, CX-E
delivers best of breed UC applications including: unified messaging; speech
recognition; context-aware personal assistant; mobile client for iPhone®
and
Android™
; automated attendant; call processing; voicemail; fax; notification
and other business process capabilities. When it all comes together, you’ve
got cutting edge UC applications delivered on the most interoperable UC
platform in the industry.
With over 15 million users worldwide, AVST is transforming enterprise
productivity across the private, hybrid and public cloud.
Industry’s Most Interoperable
Unified Communications Platform
UNIFYING COMMUNICATIONS ACROSS ANY
MULTI-VENDOR UC LANDSCAPE
Public Cloud
Hybrid Cloud
Private Cloud
Your Connection to the Cloud

2. Applied Voice & Speech Technologies, Inc.
27042 Towne Centre Drive, Suite 200 • Foothill Ranch, California 92610-2810
Phone: (949) 699-2300 Toll free: (866) 368-0400 Fax: (949) 699-2301
Website: www.avst.com E-mail: info@avst.com
© 2014 Applied Voice & Speech Technologies, Inc. (AVST). No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, adapted, or translated into any language in any form
by any means without the written permission of AVST. Trademarks, service marks, products names, company
names or logos of AVST are protected by trademark and other laws of the United States, as well as international
conventions and the laws of other countries. Other such properties that are not owned by AVST may not be used
without the express permission from their owners. January 2014.
• iPhone and Android Native Client
• Segments Personal and Professional
Workflows
• Secure Access to Corporate Data
• Call Screening of Incoming Calls
• Contact Management and Dialing
• View and Manage Voicemails
• Settings Management
Mobile Client
• Out-of-Box Call Notification Services
• Communicates Pre-Recorded
Announcements
• Customized Announcements (Dates,
Numbers, Monetary Amount, Names)
• Campaign Results Reporting
NotifyXpress®
• Supports over 400 Traditional TDM, IP-PBX,
Centrex and IP Centrex Integrations
• Supports Multiple Protocols Including SIP,
SMDI, Digital Station Emulation, QSIG, CAS
• Simultaneously Integrates with up to
10 Integrations on a Single System
• Intelligent Gateway for Microsoft Lync®
/OCS
Telephony Interoperability
• Federated Presence to Calendar Including
Microsoft®
Exchange, Office 365 and Google
Calendar
• Federated Presence to Microsoft Lync
• Federated Identity: WebPhoneManager
Supports Single Sign-On using SAML with
Microsoft Active Directory
Federated Presence and Identity
• Delivers UM to Multiple Email Systems both
Premise-based and Public Cloud
• Flexible UM Storage Model Options
Email Interoperability
• Delivers Automatic Information Access and
Delivery
• Ability to Deliver Automatic Notification Based
Upon Information
• Utilizes Web Services to Embed
Communications into Enterprise Business
Applications, for example, Click-to-Call,
Availability Status, and Message Access via
a Web Portal
Business Application and Database
Interoperability
• UCConnect .NET Open Development
Framework for Business Process Enablement
• Information Access and Delivery 24x7
• Custom IVR Menus to Front End an
Enterprise Contact Center
• Informal Contact Center Productivity Tools
UCConnect®
• Web Services (SOAP/XML) for Integration into
Web Portals, Directories and Applications
• Message Access from a Web Portal,
Availability Status, and Click-to-Call
Web Services
• Federated Presence to Calendar Including
Microsoft®
Exchange, Office 365™
and
Google
• Federated Presence to Microsoft Lync®
• Location-Based Serivces: Geofencing and
Wi-Fi
Federated Presence
• “Call John Smith”,“Get new voice
messages”, “Get new email”, “Get my
calendar for today”, “Accept meeting
request”, “Schedule a meeting”, “Change my
availability to mobile”
Speech-Enabled Personal Assistant
• Accept Call
• Reject Call
• Acknowledge the Caller with a Quick
Message
• Call Divert or Redirect (Prior to Answering)
• Accept and Record the Call
• Whisper Call Waiting
Call Screening on Any Device
• Deliver UM to Multiple Email Systems (Premise
and Public Cloud) Including Microsoft Outlook,
Office 365, Lotus®
Notes®
, Google™
Gmail™
,
Novell®
GroupWise®
and IMAP 4 Complaint
Email
• Integrates Email, Voicemail and Fax into a
Single View
• Access via Mobile Device, Email Client, Web
Interface, Speech or DTMF Telephone
• Flexible UM Storage Models to Meet Security
and Compliance Needs: Server, Client, Secure
and Simplified UM
• Voicemail-to-Text (3rd party service)
• Text-to-Speech
• Localized Desktop Clients: US English, US
Spanish, Danish, Dutch, Finnish, French,
German, Italian, Norwegian and Swedish
Unified Messaging (UM)
• US English, US Spanish, Canadian French,
UK English and Australian English
Multi-Lingual Personal Assistant
• Full Set of Voicemail, Call Processing and
Automated Attendant Features Developed
Over Three Decades
• Alternate Telephone User Interfaces (TUI) –
Octel®
Aria®
, Octel Serenade®
(VMX), Mitel®
NuPoint with Centigram Interface, Avaya®
INTUITY™
AUDIX®
, Nortel®
Meridian Mail,
Adomo, AVST Kinesis and Repartee®
• Interactive Voice Response (IVR)
• Speech and DTMF Automated Attendant
• Message Notification
• Multi-language Support – US English, US
Spanish, Brazilian Portuguese, Canadian
French, UK English, Danish, Dutch, European
French, European Portuguese, European
Spanish, Finnish, German, Italian, Norwegian,
Russian, Swedish, Arabic, Australian English,
Japanese, Cantonese and Mandarin
Voicemail, Call Processing and
Automated Attendant
• Survivability Achieved Using Call Servers at
Multiple Locations
• High Availability, Fully-synchronized
Uninterrupted Hot Standby System Server
and Port Distributions Across Multiple Call
Servers
• Disaster Recovery, Fully-synchronized Warm
Standby System Server
• Redundant Server Components
• Built-in System Reliability
Business Continuity and Disaster
Recovery
• Single Administration Interface for Voice,
Speech, Unified Messaging, and Fax
• Web-based Mobile Administrative Client
• Global User Administration
• Supports Popular Single Point of
Administration Tools
• Networking (AMIS, VPIM, Avaya Message
Networking Server Support)
• SNMP Support
• Active Directory MMC Snap In
• User Initiated Password Reset
• Message Archiving, Retention Policy,
Discovery, and Disposal (3rd party application
required)
• Virtualization - Certified with VMware®
vSphere™
• Migration Wizards for Kinesis and Repartee®
for Windows
Administration
• 4 to 500 Ports on Multiple Servers, Network for
Larger Capacity
• Up to 3 System Servers and up to 20 Call
Servers
• Each Call Server Supports up to 3 Separate
Telephony Integrations, Maximum of 10
Telephony Integration Types
• Maximum 40,000 Users
CX-E Multiple Servers
• 4 to 144 Ports on a Single Server (without
Speech Resources). Network for Larger Capacity
• Up to 96 Ports on a Single Server (with Speech
Resources). Network for Larger Capacity
• System Server and Call Server on a Single
Server
• Supports up to 3 Separate Telephony
Integrations
• Maximum 7,500 Users
CX-E Single Server
Server:
• Microsoft Exchange 2013, 2010, 2007, 2003
• Microsoft Office 365
• IBM Lotus Notes/Domino R8.5, R8.0, R7.0
• Google Gmail, Novell GroupWise, Mirapoint
Email Server, and any IMAP4 compliant Email
System
Client:
• Microsoft Outlook 2013, 2010, 2007,
2003, XP
• IBM Lotus Notes R8.5, R8.0, R7.0
Email Access
Server:
• Microsoft Windows®
Server 2008 R2 (64-bit)
• Microsoft Windows Server 2003 (32-bit)
Client:
• Windows 8 (32-bit & 64-bit)
• Windows 7 Professional (32-bit & 64-bit)
• Windows Vista™ Business (32-bit)
• Windows XP Professional (32-bit)
Operating System
• Up to 1,024 Fax Channels
RightFax®
• Up to 48 Ports
NotifyXpress®
• Fax over IP
• Unified Messaging with the Ability to
Electronically Receive, Send and Manage
Voice, Fax and Email
• Automated Attendant Fax Library
• Provides a Single Number for both Voice
and Fax
Fax
Features:
Unified Communications Solutions
UC-Mobile UC-Voice UC-Business Process UC-Interoperability
Technical Specifications