1. Michael Souza
New Bedford, MA 02745
Email: Msouza4@umassd.edu
Job Objective
Finance graduate withambition,provenleadershipskills,highlevelof responsibility,and
excellentcommunicationskills.Aspire toobtain,maintain,andthrive inafinancial careerwhichwill
containmanyadvancementopportunities.
Experience
Epic HIMBusinessAnalyst/Instructional Designer January 2016 - Present
o SouthCoastHealthSystems
CertifiedinfourHIMapplications
o Coding,Release of Information,Identity,&Deficiency
Tracking
BusinessAnalyst
SupportEpic HIMand act as the liaisonbetweenourMedical
Recordsand Management InformationSystemsdepartments.
Responsible forprojectmanagingandsupportingthe
organizationthroughmajorbusinesssystem/application
implementations,re-engineering,andupgrades.
Provide systemsupport,enhancements,modifications,and
upgradesthrough requestanalysis,developingsystem
requirements,designingsolutionsandrecommendationsforthe
evaluation of enterprise applicationsstrategies
Instructional Designer
Supportnew employeesandexistingendusersbydevelopment
and deploymentof trainingmaterialrelatedtoEpic'sHIM
applications
Responsible forall aspects of training,including:training
environmentbuild,testingandmaintenance,curriculumdesign,
course materials,jobaids,andorganization-wide training.
Epic CredentialedTrainer/EMR SupportSpecialist June2015 – December 2015
o SouthCoastHospital Group
CredentialedinResolute Professional Billing
Entering,tracking,reviewing,&editing charges,visits,&
encountersinEpic
Train endusersinProfessionalBillingaspectof EpicComputerSoftware
Manual Charge Entry, Charge Review,Claims,&Insurance
Follow Up
Torch TrainingSpecialist
Manage & MaintainTorch system
o Manage creditsforendusers
o Create/EditBlendedPrograms,LearningPlans,&
Classroomcourses
o Create & manage endusersaccounts
o Create & manage assessments
o Build& run reports
2. o Communicate &escalate systemissueswithTorchstaff
Communicate efficientlywith organization staff
Epic Data SecuritySupport
SupportGo-Live
o Consult& collaborate withEpicDataSecurityAnalysts
o Consult& collaborate withendusersto verifytraining,
access,& otherneeds
o Follow vendoridentification&review policies and
procedurestoactivate users
o Provide daytoday supportmaintainingissuesin
trackingsystemswhile complyingwithescalation&
change control procedures
o Provide supportforapplications&coordinate withthe
appropriate teams
Manage & facilitate printingprocessthroughouttrainingsites
Food& NutritionService Worker September2010 – March 2015
o SouthCoastHospital Group
Communicate efficientlywithhospital patients
Responsible forpreparingmeals&checkfor accuracy withpatientdiets
Assistteamleader
Education
Universityof MassachusettsDartmouth Fall 2010 – Fall 2014
o Bachelorof Science,Finance major&Economicsminor
Studyingthe differentaspectsof Finance andEconomics
o Minor inEconomics,specializing withMicro&Macro Economics
o Major in Finance,includingbutnotlimitedto: Investments,
Managerial Financing,&Financial Statements
GreaterNewBedfordRegional Vocational Technical HighSchool Fall2006 – Spring 2010
o HighSchool Diploma
Studiedhighlevel of mathematics
Captainof VarsityBasketball Team
Memberof National HonorSociety
AwardedAbigail AdamsScholarship
Volunteered inYouthPrograms
Special Skills
CredentialedinEpicComputerSoftware
o ProfessionalBilling
o Torch Trainingexpertise
TrainedinMicrosoftApplications
o CompletedadvancedMIScourses
3. Advanced inprofessional writing&presentations
o Completedspecializedcoursesinthese areas
Highlevel of interpersonal skills
Superbtime managementskills
References
Michele Cordova
o Epic TrainingManagerat SouthcoastHealth
o Work #: By Request
o Professionalreference
VenkataPaturi
o Manager of Food & NutritionServicesat St.Luke’sHospital
o Work #: By Request
o Professionalreference
Jeff Brito
o Team LeaderinFood& NutritionServicesatSt.Luke’sHospital
o Cell #: By Request
o Professional&personal reference
Ron Frenette
o Investigatorforthe DistrictAttorney’sOffice of Bristol County
o Home #: By Request
o Personal reference
