This is a design plan to train employees for a small business.

1. Stage 1 – Desired Results
Content Standard(s):
Established Goals
• Operate POS system efficiently and effectively
• Greet customers with a friendly smile
• Assist customers by asking questions and sharing store details
• Knowledge of the variety of materials in the store
• Upscale customer purchases
• Complete the sales ticket with the accurate information
Understanding (s)/goals
Students will understand:
• Assisting customers with a friendly helpful attitude will create trust between the
customer and store encouraging the customer to come back and shop again or buy
more
• The basic functions and process of the POS system
• The importance of a sales ticket
Essential Question(s):
Students will keep considering…
• What must I do to minimize mistakes on the POS system?
• What makes a customer want to buy our products?
Acquisition
Students will know…
• Most of the items and materials throughout the store in order to
direct customers to what they are looking for
• Procedures and use of the POS system and sales ticket format
• Building trust with customers using a friendly helpful attitude and
establishing a connection
• Assisting customers throughout the store
• The process of the POS system
Students will be skilled at…
• Procedures and use of the POS system and sales ticket
format
• Building trust with customers using a friendly helpful
attitude and establishing a connection
• Assisting customers throughout the store

2. Stage 2- Assessment Evidence
Evidence:
Students will be assessed and show what they know by…
• Task 1: Students must operate the POS system of various
scenarios of clients purchasing items in the store
• Task 2: Students must complete sales tickets by using
practice scenarios of clients purchasing items in the store
• Task 3: Students must introduce themselves to
customers and give a few details about the store
Other Evidence
• Quiz on the basic functions of the POS system
• Identifying mistakes of cashiers using the POS
system through video clips
• Self-Reflection on a conversation with a customer

3. Lesson 1- POS System Operation
Students will be able to identify the basic functions of the Pos
systems
Students will be able to operate the POS system with minimal
mistakes
1. Introduce the skill (POS system) through a group discussion
2. Use handout that shows instructions on how to operate the POS
system
3. Model the operation of the POS system for all students
4. Have students practice the POS system in groups
5. Think Pair Share: Students can compare and contrasting life
with/without a POS system
6. Students identify mistakes of the POS system operation through
video clips
7. Students operate the POS system individually in a real-world
context
Lesson 2- Sales tickets
Students will be able to complete the sales ticket with the accurate
information
Students will recognize the format of a sales ticket
1. Introduce the format of the sales ticket with a handout and
quick discussion on what information is required.
2. With partners, student 1= customer/ student 2= sales assistant
3. Students complete the sales ticket with a sample scenario
4. Think Pair Share: Why is a sales ticket important to complete
with the POS system?
Lesson 3- Assisting customers
Students will be able to assist customers with a friendly and helpful
attitude
1. Introduce the skill with an essential question to create student
thought and reflection
2. What makes a customer want to buy our products?
3. Think Pair Share
4. Show videos or scenarios of customer/associate interactions
5. Discussion on the different interactions shown
6. What went well? What did not go well?
7. What were some reactions of the customer? Why?
8. What were some reactions of the associate? Why?
9. Would you change anything? If so, how? Why?
10.Project: Students must introduce themselves to a customer in a real
world situation
1. Students self-reflect on the interaction in a work sheet
1. Self-Reflection Worksheet
2. What went well? What did not go well during your
interaction?
3. Did this customer find you helpful, friendly? If so, how do
you know?
4. Would this customer shop again? If so, how do you
know?
5. What would you change?
Stage 3- Learning Plan