1. Michael Boykin
2355 Gibbons Street, Hayward CA 94541
mbkboykin@gmail.com
(510) 329-2523
SUMMARY
Senior Health Insurance Underwriter, with over 11 years of analytic and client service experience. Versatile, reliable, efficient
employee, who thrives in a fast paced environment. Self-motivated professional, with proven analytical and interpersonal skills, that
aid in working optimally in a team or individual setting.
QUALIFICATIONS
• Bachelor of Arts in Business Management Economics (emphasis in Accounting/Finance), UC Santa Cruz, June 2003
• 11+ years of underwriting and health plan insurance experience
• 3 years of customer service experience
PROFESSIONAL SKILLS
• Communications • Analytical • Time Management
• Networking • Collaborative • Technical Support
• Astute • Organized • Customer Service
• Goal Oriented • Leadership • Innovative
PROFESSIONAL EXPERIENCE
Senior Underwriter
Kaiser Permanente, San Mateo/Oakland, CA November 2004 – Present
 Responsible for evaluating, and generating accurate rates for over 100 large group business accounts, while remaining
compliant with all guidelines and federal laws.
 Strategize with Sales and Account Management to analyze our customer’s overall health benefits position, and develop the
appropriate pricing and product approach to achieve optimum penetration and risk balance.
 Recommended and implemented continuous quality improvement programs and processes such as NPS and Smart Quote
Super -User responsibilities.
 Lead a group of Underwriters to consult with internal and external customers, strategically collaborate well planned ideas,
and define mutually beneficial goals.
 Developed and executed plans for book of business to ensure we meet all specified goals, with special attention to more
difficult cases such as Trusts, Associations, and large corporations.
 Participated in exclusive training courses to become NPS system expert and all field system and methodology related
questions.
 Presented case reviews in meetings with underwriting and sales/marketing leadership to review, analyze, and recommend an
effective course of action.
 Delivered renewals to consultants and brokers, and negotiate rate when there is a sound business case.
 Analyzed system data to ensure accuracy, define special conditions of offering, and identify threats, growth and investment
opportunities for all renewing groups, while reducing costs.

2.  Developed comprehensive plans, and delegated responsibilities to work on high level group projects which include renewals,
and organization improvements.
Assistant Branch Manager
Hertz Local Edition, Santa Clara, San Leandro, Pleasanton, CA September 2003 - November 2004
 Managed distribution of vehicles for insurance replacement, business, and leisure purposes.
 Managed procurement of vehicles based on customer and/or insurance company requests.
 Implemented a management system to keep track of money received and paid out.
 Marketed to both new body shops to expand business, and current accounts to maintain a good relationship.
Instructional Computing Consultant
Instructional Computing, UC Santa Cruz, Santa Cruz, CA September 2001 – June 2002
 Provided computer assistance to UC Santa Cruz students with inquiries.
 Maintained order in the computer lab to insure all users are following specified guidelines.
 Opened/closed computer labs, and responsible for all aspects of lab security.
 Provided aid via telephone to students living in dormitories, and off campus.
Assistant Manager
United Artists Theatre Circuit, Inc., Hayward, CA June 2001 – December 2001
 Managed approximately 40 employees in ticket sales, and concession sales.
 Operated both concession and ticket box areas during peak hours.
 Managed end of night procedures by filing paperwork, counting earnings and locking theater doors.
COMPUTER SKILLS
Operating Systems:
Windows XP, Windows 7, Windows 8 and Mac OSX
Hardware:
Troubleshoot and build computers.
Applications:
MS Word, MS Excel, MS Access, MS Power Point, Adobe Photoshop, Lotus Notes.
Kaiser Applications:
National Pricing System (NPS), Renewal Hub, Foundations Systems, ARMI, RTS
ACHIEVEMENTS
2005 and 2011 Peak Award Winner
References available upon request