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Consumers not Customers, Value not just Revenue
cubed.ai
About Russell..
cubed.ai
CEO of CUBED – marketing attribution platform
@therustybear on twitgramchat
In the industry for 15+ years
Global Conference Speaker
Prev: Inhouse, Agency, Consultant
Loves: Tech, Gaming, Dinosaurs, Cooking, Quick Maths
Dislikes: Coffee, Cola, Cats
Changing minds and ways of working
THE GOAL
Lets
talk about
DATA
Web / App
Marketing API’s
Impression Data
E-commerce Data
Email Data
Custom Imports
Consumers are potential customers you have yet to convert
Marketing to the
middle of the funnel is
the biggest opportunity
marketers have today!
http://cubed.link/middleoffunnel
DON’T BE
LIKE TRUMP
DON’T BE
LIKE TRUMP
Don’t focus on just the 1%
THE VALUE
IS IN THE
99%
Total Revenue = €250
Total Revenue = €250
PPC Brand
“CoolBrand Clothing”
€0.2
Total cost €0.20
Total Revenue = €250
PPC Brand €0.2
Total Cost: €1.60
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
Sale 1 = €250
PPC Brand €0.2
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
SEO
PPC Brand
PPC Brand
Sale 2 = €290
€0.2
€0.2
€0.1
Total Cost: €0.50
Sale 1 = €250
PPC Brand €0.2
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
SEO
PPC Brand
PPC Brand
Sale 2 = €290
€0.2
€0.2
€0.1
2.9%
0.5%
1.2%
0.7%
1.2%
CPV CVR
Sale 1 = €250
PPC Brand €0.2
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
SEO
PPC Brand
PPC Brand
Sale 2 = €290
€0.2
€0.2
€0.1
2.9%
0.5%
1.2%
0.7%
1.2%
2.9%
2.9%
1.2%
CPV CVR
Sale 1 = €250
PPC Brand €0.2
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
SEO
PPC Brand
PPC Brand
Sale 2 = €290
€0.2
€0.2
€0.1
2.9%
0.5%
1.2%
0.7%
1.2%
2.9%
2.9%
1.2%
€6.90
€60.00
€8.30
€157.10
€8.30
CPV CVR Total Cost
Sale 1 = €250
PPC Brand €0.2
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
SEO
PPC Brand
PPC Brand
Sale 2 = €290
€0.2
€0.2
€0.1
2.9%
0.5%
1.2%
0.7%
1.2%
2.9%
2.9%
1.2%
€6.90
€60.00
€8.30
€157.10
€8.30
Total Costs S1: €240.70
CPV CVR Total Cost
Sale 1 = €250
PPC Brand €0.2
Social Paid (RM) €0.3
SEO €0.1
PPC Generic €1.1
SEO €0.1
SEO
PPC Brand
PPC Brand
Sale 2 = €290
€0.2
€0.2
€0.1
2.9%
0.5%
1.2%
0.7%
1.2%
2.9%
2.9%
1.2%
€6.90
€60.00
€8.30
€157.10
€8.30
€6.90
€6.90
€8.30
Total Costs S1: €240.70
Total Costs S2: €22.10
CPV CVR Total Cost
Sale 1
Revenue per Sale Cost per Sale
Sale 2 Sale 3 Sale 4
Sale 1
Revenue per Sale Cost per Sale
Sale 2 Sale 3 Sale 4
“I’m more likely to spend more
on my 2nd, 3rd and 4th
purchases with a brand.
I’m also likely to need less visits
to convert”
Understanding value not revenue allows you to
show the actual impact that marketing has.
The value of a
single page is not
the total last
click revenue it
generates
Looking at the
frequency/value of a
page appearing in a
journey;
• Pre-Conversion
• During-visit
• Post-conversion
We can prioritise categories
for content expansion
based on strategic goals.
@therustybear
Looking at the
frequency/value of a
page appearing in a
journey;
• Pre-Conversion
• During-visit
• Post-conversion
We can prioritise categories
for content expansion
based on strategic goals.
CUBED showed Crowdcube that
certain articles in their FAQ were viewed
mainly after the initial lead prior to
investment conversion.
This insight helped the marketing team
re-prioritise development in their content
strategy for SEO, Remarketing and E-mail
Pre-Lead Post Lead
1.2% 6.0%
Attributed Value Distribution
Significant % of the value is attributed to the last interaction. As the brand value increases, content value grows and
investments go towards mid/top of funnel activity we would expect the final touchpoint to receive less of the value.
Propensity to Convert
The more engagements in a journey the more confident the machine learning model gets to forecasting a user will
convert. This data is normalised to conversion and therefore highlights that although value distribution is not equal
we do see an reasonably linear correlation between visits and propensity to convert
Likelihood Confidence – Propensity
The closer a user is to convert – the more accurate the CUBED machine learning gets to predicting the variation
between a converter vs a non converter.
Comparing last click value to attributed channels showcases their true channel contribution
LastClick
Attributed
Likelihood Confidence – Propensity
More data is not
the only answer.
Actions drive
value!
Thanks, Any Questions?
cubed.ai

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Consumer not Customer, Value not Revenue, Actions not Numbers - Russell McAthy

  • 1. Consumers not Customers, Value not just Revenue cubed.ai
  • 2. About Russell.. cubed.ai CEO of CUBED – marketing attribution platform @therustybear on twitgramchat In the industry for 15+ years Global Conference Speaker Prev: Inhouse, Agency, Consultant Loves: Tech, Gaming, Dinosaurs, Cooking, Quick Maths Dislikes: Coffee, Cola, Cats
  • 3. Changing minds and ways of working THE GOAL
  • 5. Web / App Marketing API’s Impression Data E-commerce Data Email Data Custom Imports
  • 6. Consumers are potential customers you have yet to convert
  • 7. Marketing to the middle of the funnel is the biggest opportunity marketers have today! http://cubed.link/middleoffunnel
  • 9. DON’T BE LIKE TRUMP Don’t focus on just the 1%
  • 10. THE VALUE IS IN THE 99%
  • 11. Total Revenue = €250
  • 12. Total Revenue = €250 PPC Brand “CoolBrand Clothing” €0.2 Total cost €0.20
  • 13. Total Revenue = €250 PPC Brand €0.2 Total Cost: €1.60 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1
  • 14. Sale 1 = €250 PPC Brand €0.2 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1 SEO PPC Brand PPC Brand Sale 2 = €290 €0.2 €0.2 €0.1 Total Cost: €0.50
  • 15. Sale 1 = €250 PPC Brand €0.2 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1 SEO PPC Brand PPC Brand Sale 2 = €290 €0.2 €0.2 €0.1 2.9% 0.5% 1.2% 0.7% 1.2% CPV CVR
  • 16. Sale 1 = €250 PPC Brand €0.2 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1 SEO PPC Brand PPC Brand Sale 2 = €290 €0.2 €0.2 €0.1 2.9% 0.5% 1.2% 0.7% 1.2% 2.9% 2.9% 1.2% CPV CVR
  • 17. Sale 1 = €250 PPC Brand €0.2 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1 SEO PPC Brand PPC Brand Sale 2 = €290 €0.2 €0.2 €0.1 2.9% 0.5% 1.2% 0.7% 1.2% 2.9% 2.9% 1.2% €6.90 €60.00 €8.30 €157.10 €8.30 CPV CVR Total Cost
  • 18. Sale 1 = €250 PPC Brand €0.2 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1 SEO PPC Brand PPC Brand Sale 2 = €290 €0.2 €0.2 €0.1 2.9% 0.5% 1.2% 0.7% 1.2% 2.9% 2.9% 1.2% €6.90 €60.00 €8.30 €157.10 €8.30 Total Costs S1: €240.70 CPV CVR Total Cost
  • 19. Sale 1 = €250 PPC Brand €0.2 Social Paid (RM) €0.3 SEO €0.1 PPC Generic €1.1 SEO €0.1 SEO PPC Brand PPC Brand Sale 2 = €290 €0.2 €0.2 €0.1 2.9% 0.5% 1.2% 0.7% 1.2% 2.9% 2.9% 1.2% €6.90 €60.00 €8.30 €157.10 €8.30 €6.90 €6.90 €8.30 Total Costs S1: €240.70 Total Costs S2: €22.10 CPV CVR Total Cost
  • 20. Sale 1 Revenue per Sale Cost per Sale Sale 2 Sale 3 Sale 4
  • 21. Sale 1 Revenue per Sale Cost per Sale Sale 2 Sale 3 Sale 4 “I’m more likely to spend more on my 2nd, 3rd and 4th purchases with a brand. I’m also likely to need less visits to convert”
  • 22. Understanding value not revenue allows you to show the actual impact that marketing has.
  • 23. The value of a single page is not the total last click revenue it generates
  • 24. Looking at the frequency/value of a page appearing in a journey; • Pre-Conversion • During-visit • Post-conversion We can prioritise categories for content expansion based on strategic goals.
  • 25. @therustybear Looking at the frequency/value of a page appearing in a journey; • Pre-Conversion • During-visit • Post-conversion We can prioritise categories for content expansion based on strategic goals. CUBED showed Crowdcube that certain articles in their FAQ were viewed mainly after the initial lead prior to investment conversion. This insight helped the marketing team re-prioritise development in their content strategy for SEO, Remarketing and E-mail Pre-Lead Post Lead 1.2% 6.0%
  • 26. Attributed Value Distribution Significant % of the value is attributed to the last interaction. As the brand value increases, content value grows and investments go towards mid/top of funnel activity we would expect the final touchpoint to receive less of the value.
  • 27. Propensity to Convert The more engagements in a journey the more confident the machine learning model gets to forecasting a user will convert. This data is normalised to conversion and therefore highlights that although value distribution is not equal we do see an reasonably linear correlation between visits and propensity to convert
  • 28. Likelihood Confidence – Propensity The closer a user is to convert – the more accurate the CUBED machine learning gets to predicting the variation between a converter vs a non converter.
  • 29. Comparing last click value to attributed channels showcases their true channel contribution LastClick Attributed
  • 31. More data is not the only answer. Actions drive value!