Messer Cutting Systems provides various services for their customers including machine repair and training, preventative maintenance through Messer Sentry Service, applications training to improve processes, remote troubleshooting and support through Virtual Service, retrofits to update machines, live demonstrations using Command-Cam, and ensuring machine accuracy through quality control tools. They have a team of factory trained service engineers available for installation, maintenance, repairs, upgrades, and training located in Menomonee Falls, Wisconsin and provide both on-site and remote support options.

1. Services
Messer Cutting Systems
North America | Menomonee Falls, Wisconsin

2. Our Trained Customer Service Team
• Machine repair and adjustment
• Machine installation supervision
• Installation an commissioning
• Retrofits and repairs
• Inspect and maintain
• Operator and application training
• Product startup support
• Support hotline and Virtual ServiceTM

3. Messer Sentry Service
Our preventative maintenance service provides
thorough maintenance checks with our factory
trained service engineers.
• Perform calibrations
• Perform tune-ups
• Perform alignments
• Inspect machine components
• Recommend maintenance
• Identify needed parts
• Observe and verify proper machine operation
• Identify impending failure

4. Applications Department
for Training
Messer's Applications Department can help you improve cut part quality,
increase consumable life and reduce production costs by providing the
following services:
• Plasma process training
• Oxyfuel process training
• Plasma bevel optimization
• Drilling tapping techniques
• Triple Bevel Oxyfuel techniques
• Fiber Laser training
• Operator/programmer training
• Bevel program training
• Advanced applications
• In house / Off-site training provided
• Training at Messer
• Consumable evaluation
• CAD and nesting training
• Software and machine assistance
through remote support

5. Virtual Service™
With a push of a button, our team of experts are able to provide
remote troubleshooting, software upgrades and expert
assistance. Virtual ServiceTM reduces time to resolve problems.

6. Retrofits
Our retrofitting department can add or
replace parts to update your machine to
increase machine lifespan.
• Upgrades
• Replacements
• Re-manufacture
• Retrofit of CNC controls, drives,
lifters and height control, torches,
hoses, cables, bearings, ways,
cutting tables, and much more.
Before
After

7. Command-Cam
Our PTZ transmitted Command-Cam
lets you view live cutting demonstrations
remotely.
• Optical zoom up to 22x
• Pan angle +/-175°
• Tilt Angle -30° to 90°

8. Accuracy
Our machines have the best accuracy
in the industry. We are able to achieve
this through our state-of-the-art tools.
Renishaw QC-10 Ballbar System is
used to measure geometric errors
present in CNC machine tools.
API Radian Laser is a laser measuring
device that maps and delivers real-time
information.

9. For more information:
Contact Us
Website: http://www.messer-cs.com
Español: http://www.messer-cs.com/mx/us
Phone: 1-262-255-5520