1. Page 1 of 4
Employee CV
Name: MERRILL RICHARDSON Employee No: 00184603
Country: South Africa Company: S.A. Breweries Limited
Grade: H_IS0004 Position: APPLICATION ANALYST
Job Title:
ZA_IS_BUSINESS SUPPORT SPECIALIST
S&D_H
Date into current position: Aug 1, 2012
Start Date at SABmiller: Apr 24, 1989 Personnel Area: SAB Central Office
Manager's Name: Functional Area: INFORMATION SYSTEMS
Org Unit:
LOCAL APPLICATION & COMMERCIAL
SERVICES
Nationality: South African
Report Date: Jan 19, 2017
Gender: Female Race: White
Date of Birth: Nov 13, 1963 Age: 53
Marital Status: Divor.
Education
Qualification/Degree Institution Graduation Date Major Subject Country Proficiency
Certificate In Office
Studies - Salisbury
Polytechnic
Certificate in Office
Studies
Dec 31, 1981 Harare Zimbabwe Completed
Std 9 / Grade 11
Mabelreign Girls High
School
Dec 31, 1980
Zimbabwe Certificate of
Education
Harare Zimbabwe Completed
Professional Bodies
Professional Body Institution Country Date Joined
Legal Job Requirements
Legal Job Requirements Start Date End Date
Drivers License Code EB Jan 17, 2013 Dec 31, 9999
Languages
Language Proficiency
Afrikaans Basic Knowledge
English Fluent
Recent Moves
Position Employee Subgroup Location Country Company Start Date End Date

2. Page 2 of 4
BUSINESS
SUPPORT
SPECIALIST
ZA MNGT SAB Central Office South Africa
S.A. Breweries
Limited
Aug 1, 2012 Dec 31, 9999
BUSINESS
SUPPORT
SPECIALIST
ZA MNGT Egoli Region South Africa
S.A. Breweries
Limited
Aug 15, 1997 Jul 31, 2012
ZA MNGT Egoli Region South Africa
S.A. Breweries
Limited
Apr 24, 1989 Aug 14, 1997
Career History
Job Title Country Company Industry Type Start Date End date
BUSINESS SUPPORT
SPECAILIST
JOHANNESBURG
South Africa
S.A.BREWERIES -
EGOLI REGION
Brewing / Malting /
Beverages
Aug 1, 1997 Jul 31, 2012
FINANCIAL PLANNER
JOHANNESBURG
South Africa
S.A.BREWERIES -
DISTRICT EAST
Brewing / Malting /
Beverages
Feb 1, 1996 Jul 31, 1997
STOCK
CONTROLLER -
ALRODE DEPOT
JOHANNESBURG
South Africa
S.A.BREWERIES -
EGOLI
Brewing / Malting /
Beverages
Jul 1, 1994 Jan 31, 1996
STOCK
CONTROLLER
WITBANK South Africa
S.A.BREWERIES -
WITBANK
Brewing / Malting /
Beverages
Jul 1, 1992 Jun 30, 1994
SALES
CO-ORDINATOR
WITBANK South Africa
S.A. BREWERIES -
WITBANK
Brewing / Malting /
Beverages
Jun 1, 1990 Jun 30, 1992
ADMIN CLERK -
WITBANK
WITBANK South Africa
S.A.BREWERIES -
WITBANK DEPOT
Brewing / Malting /
Beverages
Apr 1, 1989 May 31, 1990
Secretary Receptionist Mafikeng South Africa
Edwards, Van Vuuren
& Zborowski
Construction / Related
Building Trades /
Crafts
Jul 1, 1988 Nov 30, 1988
GirlFriday Harare Zimbabwe
Atkinson WIlliams
Partnership
Construction / Related
Building Trades /
Crafts
Jan 1, 1985 Jun 1, 1988
Secretary Harare Zimbabwe
M &C Holdings (PVT)
Ltd
-- other -- Oct 15, 1984 Dec 31, 1984
Secretary Harare Zimbabwe Tinto Industries
Manufacturing:
Processing of
Materials / Metals
Mar 2, 1984 Oct 12, 1984
Clerk / Receptionist Harare Zimbabwe
Zimbabwe Sugar
Refineries LTD
Consumer Goods:
Food / Tobacco
Feb 21, 1982 Apr 2, 1984
BUSINESS SUPPORT
SPECIALIST
Johannesburg South
Africa
S.A.BREWERIES -
BIS
Brewing / Malting /
Beverages
Aug 1, 2012
Performance Review
Mid-year Rating Year-end Rating Date
Apr 01, 2016 to Mar 31, 2017
4. Fully meets and occasionally exceeds 4. Fully meets and occasionally exceeds Apr 01, 2015 to Mar 31, 2016
4. Fully meets and occasionally exceeds 4. Fully meets and occasionally exceeds Apr 01, 2014 to Mar 31, 2015
5. Mostly exceeds customer requirements 4. Fully meets and occasionally exceeds Apr 01, 2013 to Mar 31, 2014
3. Fully meets customer requirements 4. Fully meets and occasionally exceeds Apr 01, 2012 to Mar 31, 2013

3. Page 3 of 4
4. Fully meets and occasionally exceeds 3. Fully meets customer requirements Apr 01, 2011 to Mar 31, 2012
Strengths and Opportunities: Employee's View
Strengths Opportunities / development areas
STRENGTHS
Problem Solving and Logical thinking for resolutions helps resolve issues.
Analyse process though to ensure that the action taken is correct before
making rash decisions. Team player and wanting to get the person who
has logged the call (problems resolved).
SAP Knowledge, ensure the understanding of resolving issues around
problems occurring with the system. (but always learning new ways).
WEAKNESS
Work load, sometimes still leading to Impatiance with users to resolve
calls (generally in Manufacturing environment, users get very demanding,
trying to keep level head when dealing with these customers is very
difficult). Frustration on our part as understanding and constant messaage
of "LOG A CALL" causes rifts in relationships with customers.
Listening to suggestions from users goes unnoticed, due to work load and
wanting to resolve issued. "Learning to know where limitations of JOB can
carry you, Learning to say "NO" as you get involved with issues that
should not be in your area.
OPP
ORTUNITI
ES
Paying attention to users who suggest ways of looking into helping with
guidance to monitoring of systems already in use helps you as a person
to support the areas you are responsible for.
THREATS
Working in your regions environment, means you're in a confined
environment - (sometimes to your benefit, keeps you close to issues) and
not aware of all the regions issues outside of your area with the team .
Straight forwardness and being upfront is a problem as users are put off
by my approach.
Targets set sometimes not met due to not focusing on issue at hand.
SAP - ECC more indepth side on the Manufactuirng side required as I am
dealing with this side and do not know how this all works.
DSD3 - ABI side
Closer understanding of the application.
(Last updated: 20.11.2015) (Last updated: 20.11.2015)
Strengths and Opportunities: Manager's View
Strengths Opportunities / development areas
Value Contributor
Excellent Problem Management
Good SAP skills
Setting boundries
Actively focus on IT Roles and responsibilities
(Last updated: 29.03.2015) (Last updated: 29.03.2015)
Career Objectives
Career objectives for the next one to three years (include target roles)

4. Page 4 of 4
Mobility
Currently getting to understand the manufacturing enviroment and trying to assist in the SAP, ABI space.
Need to move to next level on ITIL. - not achieved - Declined by Micheal.
Gearing up for next level of being RSDM
Longer term career objectives; three years and beyond (include target roles)
Business Analyist Position - CAP Required to work through IS Competiencies for
Mobility
Yes No
X
Yes with conditions
Mobility Comments:
Preferred Locations