M4 - Business - Lesson 2


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M4 - Business - Lesson 2

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M4 - Business - Lesson 2

  1. 1. M4 BUSINESS STUDIES Satree Phuket EP
  2. 2. DEPARTMENTS <ul><li>We shall now take a look at the organisation within a company or business. </li></ul><ul><li>The business can be broken down into separate departments that each provide a separate yet important function. </li></ul>
  3. 3. DEPARTMENTS <ul><li>Accounting </li></ul><ul><li>Human Resources </li></ul><ul><li>Marketing and Sales </li></ul><ul><li>Operations </li></ul><ul><li>Procurement </li></ul><ul><li>Research and Development </li></ul><ul><li>Information Technology </li></ul><ul><li>Communication </li></ul><ul><li>Administration </li></ul>
  4. 4. ACCOUNTING <ul><li>Money, money, money. </li></ul><ul><li>The measurement and reporting of all things relating to the money within a business. </li></ul><ul><li>Responsibilities include raising money to start a business, paying taxes on time and paying for goods, services or wages. </li></ul><ul><li>Any action concerning the finance within a business must be recorded and stored by the accounting department. </li></ul><ul><li>finance - the management of money </li></ul><ul><li>the money required to start and run a business </li></ul>
  5. 5. HUMAN RESOURCES <ul><li>The department within a business that is responsible for the employees within a company. </li></ul><ul><li>Hiring and firing of employees. </li></ul><ul><li>Training of new and existing employees. </li></ul><ul><li>Dealing and helping with any employees problems such as illness. </li></ul><ul><li>employees - the people paid to work for an organisation or business. </li></ul><ul><li>fire - to dismiss someone from their job, tell someone they have lost their job. </li></ul><ul><li>train - educate an employee, help them to carry out their job. </li></ul>
  6. 6. MARKETING AND SALES <ul><li>Responsible for selling the companies products and maintaining the relationship with the customer. </li></ul><ul><li>Marketing – Promoting a companies product, advertising, getting people interested in a product. </li></ul><ul><li>Sales – Finding purchasers of a product, coming to an agreement on the selling of a product. </li></ul><ul><li>promote - help to make something popular </li></ul><ul><li>purchaser - the person that is buying a product </li></ul>
  7. 7. OPERATIONS <ul><li>Makes the product or delivers the service. </li></ul><ul><li>Production </li></ul><ul><ul><li>produces the raw materials into the delivered goods. </li></ul></ul><ul><li>Customer Service </li></ul><ul><ul><li>supports customers who need help with the product or service. </li></ul></ul>
  8. 8. PROCUREMENT <ul><li>Buying or purchasing raw materials or component parts. </li></ul><ul><li>Responsibility of procurement to purchase the right quality and quantity of goods and/ or services - at the best price. </li></ul>
  9. 9. RESEARCH AND DEVELOPMENT <ul><li>Finding out ways to improve a business by increasing knowledge and using this knowledge to create new applications. </li></ul><ul><li>research – study a subject in order to find out more information about it </li></ul><ul><li>development – the act of improving something by changing it or making it larger </li></ul>
  10. 10. INFORMATION TECHNOLOGY <ul><li>Computers within business. </li></ul><ul><li>T he study, design, development, installation , support or management of computer-based information systems, particularly software applications and computer hardware. </li></ul><ul><li>IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit and retrieve information, securely. </li></ul>
  11. 11. COMMUNICATION <ul><li>Responsible for communication within the organisation, as well as outside the organisation. </li></ul><ul><li>Public Relations. </li></ul><ul><ul><li>Dealing with customer relations </li></ul></ul><ul><ul><li>Making sure the public has a good impression of the business </li></ul></ul>
  12. 12. ADMINISTRATION <ul><li>Provides administrative support for other departments. Organising people and resources efficiently. </li></ul><ul><li>Typing </li></ul><ul><li>Filing </li></ul><ul><li>Data Entry </li></ul><ul><li>Timekeeping </li></ul>
  13. 13. BUSINESS ORGANISATION <ul><li>Organisation by type </li></ul><ul><li>Global businesses – complex organisation structures </li></ul><ul><li>National – organisation possibly stretches throughout the country </li></ul><ul><li>Regional – could be through a county or wider area (North West, South East, etc.) </li></ul><ul><li>Local – small organisations serving local area or community </li></ul>
  14. 14. STAKEHOLDERS <ul><li>Who are the stakeholders? – Anyone who has an interest in the success of a business </li></ul><ul><ul><li>Customers </li></ul></ul><ul><ul><li>Managers </li></ul></ul><ul><ul><li>Employees </li></ul></ul><ul><ul><li>Owners </li></ul></ul><ul><ul><li>Local Community/Environment </li></ul></ul><ul><ul><li>Suppliers </li></ul></ul><ul><ul><li>Government </li></ul></ul><ul><ul><li>Creditors </li></ul></ul>
  15. 15. GENERAL ROLES IN THE OFFICE Business Computing
  16. 16. JOB ROLES <ul><li>Manager </li></ul><ul><li>Secretary </li></ul><ul><li>Computer Programmer </li></ul><ul><li>Software Developer </li></ul><ul><li>Assistant Manager </li></ul><ul><li>Security Staff </li></ul><ul><li>Cleaner </li></ul><ul><li>Graphic Designer </li></ul><ul><li>Team Leader </li></ul><ul><li>Accountant </li></ul><ul><li>Computer Technician </li></ul><ul><li>Sales Agents </li></ul><ul><li>Advertising Staff </li></ul><ul><li>Health and Safety </li></ul><ul><li>Architect </li></ul><ul><li>Personal Assistant </li></ul><ul><li>Trainee </li></ul><ul><li>Dentist </li></ul><ul><li>Receptionist </li></ul><ul><li>Kitchen Staff </li></ul><ul><li>Janitor </li></ul><ul><li>Web Designer </li></ul><ul><li>Gardener </li></ul><ul><li>Chef </li></ul><ul><li>Telephone Operator </li></ul><ul><li>Nursery/ Crèche Staff </li></ul><ul><li>Tea Boy </li></ul><ul><li>Delivery Driver </li></ul><ul><li>Chauffer </li></ul><ul><li>Engineer </li></ul><ul><li>Prime Minister </li></ul><ul><li>Farmer </li></ul><ul><li>Fisherman </li></ul><ul><li>Journalist </li></ul><ul><li>Psychiatrist </li></ul><ul><li>Nurse </li></ul>
  17. 17. TASK <ul><li>Each student will have different a job role… lucky dip time.. </li></ul><ul><li>You must stand up and tell the class your name, job and who you work for. Then add your information to the discussion for lesson 2. </li></ul><ul><li>Also tell the class what your job description is and 4 things you must do as part of your job. </li></ul><ul><li>Finally, 1 reason you like your job…. and 1 reason you don’t. </li></ul>
  18. 18. TEACHER <ul><li>My name is Aj. John. </li></ul><ul><li>I am a teacher. A </li></ul><ul><li>teacher is someone who </li></ul><ul><li>works in a school giving lessons. </li></ul><ul><li>My job is to.. </li></ul><ul><li>1) Educate students. </li></ul><ul><li>2) Give grades to students and help them pass exams. </li></ul><ul><li>3) Make sure students come to class on time and don’t have long nails or funny hair. </li></ul><ul><li>4) Help students to speak better English. </li></ul><ul><li>I like my job because the students are very friendly. </li></ul><ul><li>I don’t like my job because I must wake up early EVERY day. </li></ul>
  19. 19. REMEMBER <ul><li>Try and talk to the class without reading from the screen. </li></ul><ul><li>Use cue cards to help you remember…. small pieces of paper with the important facts from your presentation. </li></ul><ul><li>When other students present, please listen. Some of the information will be in your exam. </li></ul><ul><li>Have fun! </li></ul>