1. Quality Analyst
09-11 to 04-13
Responsibilities
 For eachline of business,pull randomsamplesforeachtechnicianandreview forqualitybased
on currentmetrics
 Discussthe resultsof the qualityreview withthe technicianbeforepostingfinal scoring
 Train eachtechnicianonany errorsto helpthembe more successful inthe future
 Basedon currentQualityProgram, create and implementaQualityProgramforBilling&
Collectionteam
 Coordinate the review andupdate of the trainingmanual forthe Billing&Collectionteam
 Organize andtrack Peerto PeerreviewsduringtransitionfromDallastoSt Louis
 Create and track trainingagendafor10 weektrainingsession,insuringthatall topicsare
coveredandon time
Accomplishments
 SuccessfullytransitionednewemployeestoQualityProgram3 monthsaheadof schedule
 Duringa staffingemergencywithinthe QualityProgram, crosstrainedon2 new linesof
business, whichrequiredlearning3new systems in3 days
 CollaboratedwithITassubjectmatterexpertastheyreviewedcurrentandprojectedfuture
state of processes
 Made recommendationsregardingthe databasesusedforQualityreviews,resultinginreducing
the numberof databasesfrom3 to 1
 Trainedsupervisors aswell asstaff innew businesslocation
 Spottedtrendsregardingone processandmade recommendationstoleadershipfor
improvement