Somewhere between customer experience and employee experience there's real life -- the day-to-day operations that make your business work. When you treat your colleagues like customers, you might be surprised at the benefits.

1. Why Treat Colleagues Like Customers
6 Benefits
“When you take great care of your employees and
colleagues, you can reasonably expect them to go above
and beyond to take great care of your company’s
customers.”
Bruce Jones

2. Treating colleagues as customers
changes the work environment for the
better.

3. 6 Benefits to Treating Colleagues as
Customers

4. #1
Employees are More Engaged

5. • In a friendly environment, employees
are more likely to feel connected to
each other and turnover rates are
likely to decrease.
• Highly engaged workplaces see 41%
lower absenteeism.
• Engaged employees are more likely
to step up and help when a crisis
strikes.

6. #2
Engaged Employees are More
Productive

7. • People are more likely to work harder
and care more about the job they do
for a company where they feel cared
for and connected.
• Improved morale means more
stability in your teams. This can lead
to improved processes and people
taking on greater responsibilities.

8. #3
Better Relationships are Built

9. • When colleagues build genuine
connections with one another, they
develop stronger ties to work, which
means more engagement.
• Plus, employees who share more with
one another about areas of interest
and strengths, leading to greater
collaboration and innovation.

10. #4
More Open Communications
Follow

11. • Employees who are proactive in
helping one another are more likely to
share knowledge, leading to
unexpected developments in cross-
department collaboration.

12. • People are more willing to listen to
other opinions shared by those that
they know and respect already.
• Colleagues are also better able to
hear constructive criticism and
feedback from those who have
treated them well in the past.

13. #5
Better Listening Happens

14. • Listening to your colleagues' needs
allows you to understand where
they’re coming from, building
empathy.
• A team truly working together will pull
in the same direction and applaud
each other’s successes, bringing
greater success overall.

15. #6
Customer Service Improves

16. • Being proactive and responsive and
having the best interests of the people
you work with in mind fosters loyalty
and open communication.
• When service is valued internally and
externally, customers will be
interacting with people who feel
respected and cared for themselves.
• These well cared for employees will
care well for customers in return.

17. Final Thoughts

18. • Treating your colleagues like customers
will create a more engaged and
enthusiastic work community.
• Both your work and your business will
benefit, too.

19. Listen to your employees, foster
communication, and see your business
succeed.

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colleagues-as-customers-6-benefits/

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