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Ge#ng	
  People	
  to	
  Listen	
  
Mary	
  Hall	
  
PLMW@PLDI16	
  
June	
  14,	
  2016	
  
Personal	
  History	
  
Early	
  History	
  
Mother:	
  math	
  and	
  computer	
  literacy	
  teacher	
  
Father:	
  Journalist,	
  writer	
  
Surrounded	
  by:	
  Books,	
  news,	
  puzzles,	
  TRS-­‐80	
  
Undergraduate	
  Years	
  
Why	
  computer	
  science?	
  ApQtude	
  test	
  
Undergrad	
  degree:	
  BA	
  in	
  CS+Math.Sci.,	
  
Rice	
  University	
  
Plan	
  during	
  college:	
  CS	
  +	
  business	
  
school,	
  	
  engineering	
  management	
  
Plan	
  derailed:	
  Algorithms	
  class	
  taught	
  by	
  
Ken	
  Kennedy	
  
Get	
  a	
  CS	
  job?	
  Seemed	
  boring	
  
New	
  plan:	
  CS	
  Masters	
  degree	
  
Mentors	
  
Ken	
  Kennedy	
  
PhD	
  Advisor	
  
Keith	
  Cooper,	
  	
  
Linda	
  Torczon	
  
PhD	
  CommiXee	
  
PhD	
  CS,	
  Rice	
  University,	
  1991	
  
John	
  Hennessy	
   Monica	
  Lam	
  
Research	
  Scien?st,	
  	
  
Stanford	
  University,	
  	
  
1992-­‐1995	
  
Personal	
  History,	
  cont.	
  
More	
  Career	
  
Caltech,	
  VisiQng	
  Professor,	
  1995-­‐1996	
  
USC,	
  Research	
  Professor	
  (CS)	
  and	
  Project	
  Leader	
  (USC/ISI),	
  1996-­‐2008	
  
University	
  of	
  Utah,	
  Professor,	
  since	
  2008	
  
Daughters	
  age	
  19	
  and	
  15	
  
Jamie	
  –	
  Rice	
  CS	
  	
  entering	
  junior	
  
Jackie	
  –	
  entering	
  10th	
  grade	
  
Skeleton	
  Crew	
  
FIRST	
  Tech	
  Challenge	
  roboQcs	
  team	
  
Image	
  credit:	
  LinkedIn	
  
CommunicaQon	
  and	
  Confidence	
  	
  
are	
  Related	
  
Image	
  credit:	
  understandinginnovaQon.wordpress.com	
  
Scenario	
  1:	
  Brainstorming	
  Session	
  
I	
  have	
  an	
  
idea,	
  but	
  
don’t	
  want	
  
to	
  
interrupt!	
  
This	
  is	
  cool!	
  
Blah	
  blah	
  blah	
  
blah	
  blah	
  
That’s	
  not	
  a	
  
good	
  idea.	
  	
  It	
  
will	
  never	
  
work.	
  
I’ve	
  got	
  to	
  
get	
  control	
  
of	
  this	
  
meeQng!	
  
Green	
  is	
  just	
  
thinking	
  
outside	
  the	
  
box.	
  	
  Red,	
  what	
  
do	
  you	
  think?	
  
Sugges&ons:	
  	
  
Raise	
  your	
  hand	
  
Tell	
  someone	
  next	
  to	
  you,	
  parQcularly	
  if	
  they	
  are	
  in	
  charge	
  
Follow-­‐up	
  agerward	
  in	
  private	
  or	
  over	
  email	
  
•  Cr	
  
Scenario	
  2:	
  Teleconference	
  
Are	
  you	
  more	
  comfortable	
  with	
  wri8en	
  communica&on?	
  	
  Write	
  a	
  
follow-­‐up	
  email/document	
  from	
  the	
  mee&ng.	
  
Credit	
  to	
  Bobbi	
  Manne,	
  Career	
  Workshop	
  for	
  Women	
  and	
  MinoriQes	
  in	
  Computer	
  Architecture	
  
at	
  MICRO’15.	
  	
  
•  Teaching	
  evaluaQon:	
  which	
  is	
  more	
  helpful?	
  
– This	
  professor	
  is	
  the	
  most	
  boring	
  lecturer	
  ever!	
  
– The	
  lectures	
  could	
  be	
  improved	
  by	
  working	
  more	
  
examples	
  on	
  the	
  board	
  and	
  engaging	
  the	
  class.	
  
•  Paper	
  review:	
  which	
  is	
  more	
  helpful?	
  
– This	
  paper	
  describes	
  a	
  technique	
  that	
  is	
  very	
  old.	
  
– The	
  underlying	
  moQvaQon	
  of	
  this	
  paper	
  is	
  
interesQng,	
  but	
  here	
  are	
  some	
  closely	
  related	
  
citaQons	
  that	
  the	
  authors	
  missed:	
  [1],[2],	
  …	
  
Scenario	
  3:	
  EvaluaQon	
  
Scenario	
  4:	
  Handling	
  Conflict	
  
Sledgehammer	
   Rubber	
  mallet	
  
•  Air	
  grievances	
  publicly	
  
•  Rant	
  to	
  coworkers	
  
•  Complain	
  to	
  someone’s	
  
supervisor	
  
•  Crying,	
  shouQng,	
  
cussing,	
  exaggeraQng,	
  
name	
  calling	
  …	
  
Ok	
  to	
  show	
  emo&on/passion	
  if	
  under	
  control	
  and	
  done	
  
infrequently!	
  
•  Try	
  talking	
  privately	
  first	
  
•  SQck	
  to	
  facts,	
  avoid	
  aXribuQng	
  
blame	
  or	
  malicious	
  intent	
  
•  Figure	
  out	
  what	
  you	
  want	
  and	
  
ask	
  for	
  it!	
  
•  AnQcipate	
  and	
  explain	
  a	
  
possibly	
  contenQous	
  posiQon	
  
•  Find	
  your	
  own	
  way	
  to	
  communicate,	
  what	
  works	
  
for	
  you	
  
–  It	
  doesn’t	
  have	
  to	
  be	
  the	
  same	
  as	
  anyone	
  else’s.	
  
•  Confidence	
  backed	
  up	
  by	
  competence	
  	
  
–  Try	
  to	
  find	
  something	
  unique	
  to	
  say:	
  “We	
  are	
  each	
  …	
  
unwilling	
  to	
  speak,	
  unless	
  we	
  expect	
  to	
  say	
  something	
  
that	
  will	
  amaze	
  the	
  whole	
  room,	
  and	
  be	
  handed	
  down	
  
to	
  posterity	
  …”	
  -­‐-­‐	
  Elizabeth	
  Bennet	
  
–  Perhaps	
  focus	
  on	
  the	
  edge	
  of	
  your	
  comfort	
  zone.	
  
•  Treat	
  everyone	
  with	
  respect,	
  always!	
  
–  Assume	
  that	
  most	
  people	
  want	
  to	
  do	
  the	
  right	
  thing.	
  
Summary	
  and	
  General	
  Advice	
  

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Getting People to Listen

  • 1. Ge#ng  People  to  Listen   Mary  Hall   PLMW@PLDI16   June  14,  2016  
  • 2. Personal  History   Early  History   Mother:  math  and  computer  literacy  teacher   Father:  Journalist,  writer   Surrounded  by:  Books,  news,  puzzles,  TRS-­‐80   Undergraduate  Years   Why  computer  science?  ApQtude  test   Undergrad  degree:  BA  in  CS+Math.Sci.,   Rice  University   Plan  during  college:  CS  +  business   school,    engineering  management   Plan  derailed:  Algorithms  class  taught  by   Ken  Kennedy   Get  a  CS  job?  Seemed  boring   New  plan:  CS  Masters  degree   Mentors   Ken  Kennedy   PhD  Advisor   Keith  Cooper,     Linda  Torczon   PhD  CommiXee   PhD  CS,  Rice  University,  1991   John  Hennessy   Monica  Lam   Research  Scien?st,     Stanford  University,     1992-­‐1995  
  • 3. Personal  History,  cont.   More  Career   Caltech,  VisiQng  Professor,  1995-­‐1996   USC,  Research  Professor  (CS)  and  Project  Leader  (USC/ISI),  1996-­‐2008   University  of  Utah,  Professor,  since  2008   Daughters  age  19  and  15   Jamie  –  Rice  CS    entering  junior   Jackie  –  entering  10th  grade   Skeleton  Crew   FIRST  Tech  Challenge  roboQcs  team  
  • 4. Image  credit:  LinkedIn   CommunicaQon  and  Confidence     are  Related   Image  credit:  understandinginnovaQon.wordpress.com  
  • 5. Scenario  1:  Brainstorming  Session   I  have  an   idea,  but   don’t  want   to   interrupt!   This  is  cool!   Blah  blah  blah   blah  blah   That’s  not  a   good  idea.    It   will  never   work.   I’ve  got  to   get  control   of  this   meeQng!   Green  is  just   thinking   outside  the   box.    Red,  what   do  you  think?   Sugges&ons:     Raise  your  hand   Tell  someone  next  to  you,  parQcularly  if  they  are  in  charge   Follow-­‐up  agerward  in  private  or  over  email  
  • 6. •  Cr   Scenario  2:  Teleconference   Are  you  more  comfortable  with  wri8en  communica&on?    Write  a   follow-­‐up  email/document  from  the  mee&ng.   Credit  to  Bobbi  Manne,  Career  Workshop  for  Women  and  MinoriQes  in  Computer  Architecture   at  MICRO’15.    
  • 7. •  Teaching  evaluaQon:  which  is  more  helpful?   – This  professor  is  the  most  boring  lecturer  ever!   – The  lectures  could  be  improved  by  working  more   examples  on  the  board  and  engaging  the  class.   •  Paper  review:  which  is  more  helpful?   – This  paper  describes  a  technique  that  is  very  old.   – The  underlying  moQvaQon  of  this  paper  is   interesQng,  but  here  are  some  closely  related   citaQons  that  the  authors  missed:  [1],[2],  …   Scenario  3:  EvaluaQon  
  • 8. Scenario  4:  Handling  Conflict   Sledgehammer   Rubber  mallet   •  Air  grievances  publicly   •  Rant  to  coworkers   •  Complain  to  someone’s   supervisor   •  Crying,  shouQng,   cussing,  exaggeraQng,   name  calling  …   Ok  to  show  emo&on/passion  if  under  control  and  done   infrequently!   •  Try  talking  privately  first   •  SQck  to  facts,  avoid  aXribuQng   blame  or  malicious  intent   •  Figure  out  what  you  want  and   ask  for  it!   •  AnQcipate  and  explain  a   possibly  contenQous  posiQon  
  • 9. •  Find  your  own  way  to  communicate,  what  works   for  you   –  It  doesn’t  have  to  be  the  same  as  anyone  else’s.   •  Confidence  backed  up  by  competence     –  Try  to  find  something  unique  to  say:  “We  are  each  …   unwilling  to  speak,  unless  we  expect  to  say  something   that  will  amaze  the  whole  room,  and  be  handed  down   to  posterity  …”  -­‐-­‐  Elizabeth  Bennet   –  Perhaps  focus  on  the  edge  of  your  comfort  zone.   •  Treat  everyone  with  respect,  always!   –  Assume  that  most  people  want  to  do  the  right  thing.   Summary  and  General  Advice