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OBJECTIVE
My objective is to find a stable job that allows me to support my
family and, optimally, segue into a lifetime career. I’ve worked in
a number of different fields and at this point in my life, I am open
to any new opportunities or challenges.
EXPERIENCE
5/2012-8/2014 Telecontact Resource Services Riverbank,
CA
Call Center Agent
 Make approximately 200 phone calls per day on behalf of a
variety of clients in different industries with specific needs
 Schedule at least 2 appointments/leads per day.
 Schedule appointments based on client guidelines and
availability as well as taking detailed notes while on the call
 Acquire, at minimum, a general knowledge about each industry
for each individual client I was calling on behalf of. (e.g.,
commercial and/or health insurance, information technology,
roofing, financial planning, etc.)
4/2011-1/2012 Brown Sheet Metal Oakdale,
CA
CNC Plasma Torch Operator/Laborer
 Operated high-end computer-controlled Plasma torch
 Oversaw day to day operation and maintenance of Plasma torch
 Drafting parts in AutoCAD
 Cleaning/deburring parts
 General shop chores (sweeping, opening/closing, stocking, etc.)

2. 1/2009-11/2009 Civic Development Group Modesto, CA
Telemarketer
 Solicited donations for various causes/organizations.
 Acquired sales techniques and communication skills.
 Ranked among the top callers at the Modesto office.
1/2007-7/2007 MCI Relay Center Riverbank, CA
Relay Operator
 Received incoming text/commands.
 Relayed text to speech to second party and then speech to text
back to original party.
 Acquired proficient phone skills, increased typing speed, multi-
tasking, and customer service techniques.
EDUCATION
2008-2010 Modesto Junior College Modesto, CA
 Worked on obtaining an Associate degree
 Focused on General Education classes, as well as a variety of
Anthropology and Psycology classes.
 Maintained above a 3.0 Grade Point Average.
2002-2006 Peter Johansen High School Modesto, CA
 Completed College Preparatory courses in Math, Science, and
English.
 Completed Business Technology class which taught conflict
resolution, basic record keeping, office etiquette, etc.
 Continued past Pre-Calculus to Finite Mathematics during
Senior year.
 Graduated with a cumulative GPA of about 3.5
SKILLS
Current CA Driver’s License and a clean DMV record, forklift
experience/certification, reliable transportation, can type 70+ wpm
(certified), very proficient with computers and Microsoft Office,
web and graphic design skills, food preparation/service, customer
service, sales/telemarketing, excellent critical thinker, problem
solver, proficient in mathemathics, spelling, and speech. Natural
leader but also capable of following directions and listening to
others’ ideas.
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