ServiceNow has brought significant enhancements in the Virtual Agent. Businesses must upgrade to the new Paris release to drive significant value for the organization.

1. VIRTUAL
AGENT IN
SERVICENOW PARIS
RELEASE
With digital transformation reshaping customer expectations, it’s
time to upgrade ServiceNow to the Paris release and deliver a
superior customer experience. Royal Cyber has partnered with
ServiceNow to bring the best of the capabilities of Virtual Agent to
the table and provide personalized, meaningful, and contextual
interactions.
Custom
Chat IntegrationsBUILD ADAPTERS THAT INTERFACE WITH CHAT
APIS. CHANGE
MESSAGE BEFORE SENDING OR RECEIVING.
LINK CONVERSATIONS TO SPECIFIC
INTEGRATIONS.
Virtual
Agent API
THINK THEIR
ORGANISATIONS ARE
PREPARED FOR
FUTURE CHANGES
SEND
NOTIFICATIONS
DIRECTLY TO THE
USER. USERS CAN
START A
CONVERSATION
AFTER RECEIVING A
NOTIFICATION OR
COMPLETING NEW
TASKS.
CREATE UNIQUE
MODELS IN ENGLISH,
GERMAN, AND
FRENCH. MAP
MODELS, INTENT,
AND ENTITIES. TEST
AND PREVIEW
EXPERIENCE.
Multi-
language
NLU
Over 50%
customer issues are handled by a virtual agent without
human intervention.
Web and
Mobile
Notifications
Email: info@royalcyber.com | Website: www.royalcyber.com